London - Madrid Flight Reviews

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London-Madrid route
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London
Madrid
British Airways
Global
46.2 total score
21 reviews
38% Recommended
43% Value for Money
2.5/5 Customer Service
London-Madrid route
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
Iberia
Global
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
London-Madrid route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Easyjet
Global
52.5 total score
22 reviews
50% Recommended
55% Value for Money
2.6/5 Customer Service
London-Madrid route
60 total score
1 review
100% Recommended
100% Value for Money
2/5 Customer Service
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Sun, 11/20/2011 12:39 PM
LHR » MAD » MVD
From Heathrow Airport (London) to Carrasco Airport (Montevideo) via Barajas Airport (Madrid)
1 out of 5
Abandoned at Madrid airport
Our flight from Heathrow to Madrid was delayed by 3 hours due to a technical problem - this meant that we were due to land 5 minutes before our connecting flight to Montevideo was due to leave. Many other passengers were connecting to flights into Chile and Argentina and we were told that a bus would take us from the aircraft to the satellite terminal (4S) - it did but when we went into the terminal it was empty, no staff anywhere and no clues as to where our connecting flights might be. After 15 minutes some immigration officials let us into the main terminal from the arrivals lounge with a cursory passport check but again, no information about our flights. About 70 of us had to find our way to terminal 4 and then to the Iberia desk where we were finally told all our flights had gone and we would be staying in a hotel until new flights were available. In some cases this meant a 24 hour delay but we had 3 hours in the hotel before coming back to the airport for a flight to Sau Paulo with a further connection to Montevideo. Disgraceful treatment of passengers and a total lack of concern from the Iberia staff both on the ground and in the air.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Thu, 03/17/2011 09:16 PM
LGW » MAD
From Gatwick Airport (London) to Barajas Airport (Madrid)
2 out of 5
Stony silence at five hour delay
Our flight was supposed to leave at 19.15 but at 17.30 when we went through to the departure lounge the screen said, "gate opens at 20.15". it didn't say delayed. no other information. As 20.15 approached the screen changed to, "gate opens at 22.25". At the information desk we were given a generous £3 voucher (yes, sarcasm alert) but no information as to why the plane was delayed or even if we would fly. The shops started closing up. the airport began to turn into a ghost town. As the time arrived, the screen changed again to "Delayed" (finally acknowledging the fact) and the time of flight to 23.30. this time the gate did open and we eventually took off soon after midnight. we got to our hotel in central Madrid at 4am. one thing is for sure....with easyjet you don't pay to be informed.
Recommended: Yes
Value for money: Yes
Customer Service: Poor
Sun, 10/03/2010 01:37 PM
LHR » MAD
From Heathrow Airport (London) to Barajas Airport (Madrid)
5 out of 5
probably my favorite european airline
I've flown many times British Airways and other airlines and never had a problem with them... The service in Business class is really good. This is probably my favorite european airline. Now, I always use BA for leisure trips, as far as I can!
Recommended: Yes
Value for money: Yes
Customer Service: Excellent