London - Madrid Flight Reviews

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London-Madrid route
British Airways
British Airways
British Airways
Global
Easyjet
Iberia
Iberia
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London
Madrid
British Airways
Global
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
London-Madrid route
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
Iberia
Global
47.5 total score
5 reviews
40% Recommended
60% Value for Money
2.6/5 Customer Service
London-Madrid route
29.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
Easyjet
Global
48.9 total score
25 reviews
44% Recommended
52% Value for Money
2.4/5 Customer Service
London-Madrid route
60 total score
1 review
100% Recommended
100% Value for Money
2/5 Customer Service
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Mon, 10/27/2014 11:02 AM
LHR » MAD » ALC
From Heathrow Airport (London) to Alicante Airport (Alicante) via Barajas Airport (Madrid)
2 out of 5
Iberia – Just a tired and weary Airline, but still flyable
I was doing this from Mauritius –and it takes a bit of time. Choosing an airline operating to Alicante from the UK becomes quite bewildering as almost all Airlines that one can think of seem to go there and mostly several times a day from a wide variety of UK airports including almost all those with in a 50 mile radius of Central London except Heathrow.. A Google search shows you cheap fare merchants everywhere. I looked at them all –and saw that most of them offered about the same. BUT…If it was a flight only it seemed that the airlines own booking websites offered as good as , if not better deals, but not by much. No one flies non stop London Heathrow to Alicante. I was thankful for Lm.com (agency)for including in their ‘cheap flight’ offers, flights which used LHR via Madrid and thus avoid the cost and time that could be spent getting to Luton Gatwick, Stansted or Southend from where I stay in the UK at Staines-which is 10 minutes’ drive from Heathrow. I booked and paid and the fare on line. The service on Lm.com was very good.…. I tried to compare what they offered with the Airline offering. On Iberia it seems you can’t book flights out of London (London does not appear of their list of ‘from’ airports.) BA say they do not fly from LHR to Alicante – and do not advise you about any connections on Iberia their partner Airline So I took up the Lm.com offer. Later I tried to get a fare on BA to Madrid and Iberia Regional (Air Nostrum) separately – and it worked out more expensive than the Lm.com. offering, and by quite a lot of UKL’s, So I was comforted that I had (for once) made the right choice. Also by travelling on the so called ‘legacy’ carriers from LHR –one gets a bigger baggage allowance (if needed) but no complimentary flight snacks. Not on Iberia or Air Nostrum anyway.(for an advance seat selection BA & Iberia make you pay- Air Nostrum doesn’t). It was interesting to note that some of the documents I received by email specified that the flight LHR-Madrid was ‘operated by British Airways’. It wasn’t. It was operated by an Iberia Aircraft and crew. Surely there is a difference between stating who is operating the flight, and a code share arrangement. Something for the Trade Descriptions Act to ponder over. The LHR-MAD flight was in an Iberia A321-with a tired looking interior and no IFE or drop down screens. I asked if the items offered on the trolley were complimentary or for sale. Like Ryanair, everything except water was for sale only. However a very kind cabin crew member slipped me a cup of Tea. I was in the last seat row and was careful not to let anyone see what I had got. The Air Nostrum flight from Madrid to Alicante operated l hour behind schedule using an almost new and very smart, impressive and extremely quiet CRJ1000. The return 2 days later was a CRJ900 which was definitely not new- and then, Madrid LHR Terminal 5 by an equally tired looking Iberia A320. Note that on the CRJ’s 1000 & 900 – the seats are not aligned with the windows leaving quite a few rows of seats to view a blank fuselage wall. All flights were professionally and safely operated.
Recommended: No
Value for money: Yes
Customer Service: Satisfactory
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Sun, 11/20/2011 12:39 PM
LHR » MAD » MVD
From Heathrow Airport (London) to Carrasco Airport (Montevideo) via Barajas Airport (Madrid)
1 out of 5
Abandoned at Madrid airport
Our flight from Heathrow to Madrid was delayed by 3 hours due to a technical problem - this meant that we were due to land 5 minutes before our connecting flight to Montevideo was due to leave. Many other passengers were connecting to flights into Chile and Argentina and we were told that a bus would take us from the aircraft to the satellite terminal (4S) - it did but when we went into the terminal it was empty, no staff anywhere and no clues as to where our connecting flights might be. After 15 minutes some immigration officials let us into the main terminal from the arrivals lounge with a cursory passport check but again, no information about our flights. About 70 of us had to find our way to terminal 4 and then to the Iberia desk where we were finally told all our flights had gone and we would be staying in a hotel until new flights were available. In some cases this meant a 24 hour delay but we had 3 hours in the hotel before coming back to the airport for a flight to Sau Paulo with a further connection to Montevideo. Disgraceful treatment of passengers and a total lack of concern from the Iberia staff both on the ground and in the air.
Recommended: No
Value for money: No
Customer Service: Very Poor
Thu, 03/17/2011 09:16 PM
LGW » MAD
From Gatwick Airport (London) to Barajas Airport (Madrid)
2 out of 5
Stony silence at five hour delay
Our flight was supposed to leave at 19.15 but at 17.30 when we went through to the departure lounge the screen said, "gate opens at 20.15". it didn't say delayed. no other information. As 20.15 approached the screen changed to, "gate opens at 22.25". At the information desk we were given a generous £3 voucher (yes, sarcasm alert) but no information as to why the plane was delayed or even if we would fly. The shops started closing up. the airport began to turn into a ghost town. As the time arrived, the screen changed again to "Delayed" (finally acknowledging the fact) and the time of flight to 23.30. this time the gate did open and we eventually took off soon after midnight. we got to our hotel in central Madrid at 4am. one thing is for sure....with easyjet you don't pay to be informed.
Recommended: Yes
Value for money: Yes
Customer Service: Poor
Sun, 10/03/2010 01:37 PM
LHR » MAD
From Heathrow Airport (London) to Barajas Airport (Madrid)
5 out of 5
probably my favorite european airline
I've flown many times British Airways and other airlines and never had a problem with them... The service in Business class is really good. This is probably my favorite european airline. Now, I always use BA for leisure trips, as far as I can!
Recommended: Yes
Value for money: Yes
Customer Service: Excellent