The flight itself and in flight entertainment were good. The food is not bad, and the service from the attendents is very good actually. The disappointment came where we came to check-in.. We booked our flights a long time before the day. This was because of the good price and also enabling us to select our seats long before the actual day and not worry. Come the check-in of the flight and we notice that the plane has changed (from an A380, to a smaller 777) this meant we had our seats re-allocated. This alone is OK, but not to be notified in any way at all, and to have our window seats re-allocated was very much out of order. We asked for an explanation on this, and although very politely returned in conversation, the only response we got was "sorry sir yes, a lot of passengers are finding this problem, apologies" the service otherwise is good. Its just this very simple element of customer service was overlooked.

Fly regularly and emirates service is on a steady decline. First class has the worst service and a very bad attitude. Would not recommend wasting money on emirates first class

It's the best of the economy options. For a 7hr flight, being able to choose from 50 films and lots of TV all on demand with individual screens and the ability to pause makes a huge difference. Service is generally good although they often run out of food options.