London - Delhi Flight Reviews

Most Recommended Best Value for Money Best Customer Service
London-Delhi route
Virgin Atlantic Airways
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Global
Virgin Atlantic Airways
Virgin Atlantic Airways
Virgin Atlantic Airways
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London
Delhi
Air India
Global
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
London-Delhi route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Virgin Atlantic Airways
Global
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
London-Delhi route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Wed, 04/10/2013 02:08 PM
EWR » LCY » DEL
From Newark Liberty International Airport (Newark) to Indira Gandhi International Airport (Delhi) via London City Airport (London)
1 out of 5
worse
Worse airlines.took this flight for the first time did not receive my baggage for 3 days.finally when I did receive it stuff was missing from my baggage. Try to contact their office in India did not receive a correct answer.after a month when I got back to USA called their office and I was told to fill out a form.which I did and guess what they told me that we can not refund you for any thing cause its a 7 day policy means I had 7 day to fill out that form from the day I received my baggage.how the heck I know.and their service is even worse.I rang the bell for service noooo answer.I went I ask them what kind of service is that.I needed water.hehe they told me well there is a fountain in the back go help your self.never seen a service like that.well I will never take this flight.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Sun, 11/20/2011 10:31 AM
LHR » DEL
From Heathrow Airport (London) to Indira Gandhi International Airport (Delhi)
1 out of 5
Air India fails to accept responsibility for damage due to negligence that they cause to contents of check in baggage
PASSENGERS BEWARE OF HAVING A SIMILAR EXPERIENCE Air India will not pay out for damage to checked in luggage where they have been negligent and clothes/belongings have been irreparably damaged with fuel or oil whilst in their care. They say their internal rules do not cover damage to clothes etc whilst being carried as check in baggageMy suitcase arrived in Delhi in an unregognisable state to the one that I checked in at LHR. Apart from it having been crushed an broken in many places, the case was covered in fuel or hydraulic oil. Upon opening the case, my clothes and belongings were covered in the fuel or oil and could not be restored to their original condition. Air India according to the Montreal Convention have had to agree to pay for the replacement of my suitcase, but not before they sent some disrespectful person,who has the contract to replaced damaged suitcases , out to me with three totally unacceptable replacements. Also under the Montreal Convention they have to refund any cost of dry cleaning. However, Air India refuse to compensate me for the damaged clothes and belongings which are valued at £1300 as they say that there internal rules do not refuse to allow for this. Holiday insurances will not cover for clothes damaged by the Airline, so Air India are 'opting' out. PASSENGERS BEWARE!!!
Recommended: No
Value for money: No
Customer Service: Very Poor