London - Chania Flight Reviews

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London
Chania
Ryanair
Global
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
London-Chania route
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
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Sat, 08/22/2015 03:36 PM
STN » CHQ
From Stansted Airport (London) to Souda Airport (Chania)
1 out of 5
Never Again!
I am not a regular user of low cost airlines but on this occasion used Ryanair on due to the holiday destination airport (Chania, Crete). Check-in was by a disinterested employee, the plane basic, seat uncomfortable. Was caught out be hidden charges for not printing the return flight boarding passes - is there any other airline that either requires this let alone charge for it? This cost 135€ for 3 hand written boarding passes / 10 minutes work. Complained and received stock answer hiding behind T&C's and no refund - they really do view their customers with contempt. Still valuable albeit expensive lesson learned never to fly Ryanair ever again!
Recommended: No
Value for money: Yes
Customer Service: Very Poor
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