London - Amsterdam Flight Reviews

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London
Amsterdam
Easyjet
Global
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
London-Amsterdam route
23.1 total score
3 reviews
0% Recommended
33% Value for Money
1/5 Customer Service
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Wed, 10/30/2013 08:33 PM
LGW » AMS
From Gatwick Airport (London) to Amsterdam-Schiphol Airport (Amsterdam)
1 out of 5
The Worst Customer Service EVER
Ten years ago I boycotted Easyjet, after the staff at Schipol Airport were incredibly rude to me when I was flying home for my father's funeral. Then I had the opportunity to accompany my husband on a work trip to Amsterdam - the only fly in the ointment was that his work had already booked him on an easyjet flight, so reluctantly I booked on the same flight, and prebooked us allocated seats in row 2 outbound, and row 1 inbound. The outbound flight was fine, but the return flight was delayed for two hours due to 'technical problems' - easyjet's entire system crashed, and the whole flight had to be checked in again (which meant queueing down a concrete flight of stairs for an hour). When we were issued our new boarding cards, we noticed that not only were we not allocated our prebooked seats, but weren't even seated together. Staff were incredibly rude and arrogant. Cabin crew were pleasant, but could not help, but told us customer services would issue us a refund, and were 'really good at sorting out problems'. Ha! I've now been three weeks emailing backwards and forwards. They refuse to grasp what happened at all, even though their booking conditions state that I'm entitled to a refund (I'm only asking for the £24 supplement back!). They state that we received our seats (?), that they're a 'non-refunding airline', and that they will give us extra leg room on another flight to compensate. At one point they asked me for my email address - by email! Absolutely the worst company I've ever had to deal with, I'm almost at the point of giving up, but figure that's probably their Modus operandi, and refuse to let them get away with it!
Recommended: No
Value for money: No
Customer Service: Very Poor
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Tue, 08/27/2013 03:09 PM
AMS » LGW
From Amsterdam-Schiphol Airport (Amsterdam) to Gatwick Airport (London)
3 out of 5
no refund credit card payment
In May of this year (2013) I flew with Easyjet from Amsterdam to London Gatwick (flight U28872, May 8th 2013). On board I saw a taxfree article I wanted in the Easyjet Magazine: Zipper earphones. I ordered them and paid for it by creditcard (approx. 13 euros). The steward, by the name of Ian, came back to me and told me that inexplicably the article was not on board. He could not give me a refund. He apologized and told me to get into contact with Easyjet Customer Services and they would sort it out for me. On the airport there was no Easyjet Customer Services or any Easyjet office to contact on this subject. On returning from my holiday I contacted Easyjet by email, Customer Services Department, asking for either a refund or for sending me the article. I send several messages and received two messages. A Mr. V*** *** emailed me the following: "I have forwarded this case to the concerned department and I assure you that one of my colleagues will contact you shortly regarding this matter." That was on May 25th, 2013. Nothing happened, I got back to Mr. ***, but did not hear anything back. Then I sent a second complaint to the general mailbox of Easyjet Customer Services. I received a reply from a Mr. R** ***. Mr. ***'s message was literally: "I sincerely apologise for the inconvenience caused and for the delay in response. I have forwarded your details to our inflight service provider on a priority basis and they will contact you directly in this regards." That was on July 2nd, 2013. Since then, I have not heard anything. Now this may concern a small amount of money, but I find the whole thing totally unacceptable. I therefore warn and call upon all future passengers of Easyjet not to make any purchases on board of an Easyjet plain. Louise Bruinsma
Recommended: No
Value for money: Yes
Customer Service: Very Poor
Tue, 05/24/2011 04:50 AM
LGW » AMS
From Gatwick Airport (London) to Amsterdam-Schiphol Airport (Amsterdam)
1 out of 5
Worst company ever
This is the worst airline company I have ever taken. The service is horrible. The seats do not recline at all. The luggage is not included and you have to pay extra. On top of that small lady purse must be put in the luggage, you can stuff it or squish it what ever way you like it. Everything is paid on that airline nothing about service, just money very disappointing experience. Will never fly that company again, better to sleep in the airport that fly them.
Recommended: No
Value for money: No
Customer Service: Very Poor