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Lion Air Reviews
""avoid low cost carriers - the savings are not worth the troubles"
Due to the fact that I spent some days in the South Eastern region of Thailand, time management was utmost difficult. Unexpectedly, I arrived already at 16:30 hours at Bangkok’s Don Muang airport, thus plenty of time to reschedule on Thai Lion Air flight SL 518 departure time at 18:30 hours. Even though there were seats available on this very flight, confirmed by the ground staff, they consequently refused to allow me on this flight without any comprehensive reason at all. The ground staff’s argument that I have missed the four hours deadline (i.e. within this time slot re-booking/changes can be made) is ultimately misleading, incorrect and as it has proved an absolute lie. Since the deadline has already expired, this out of my control, there are absolutely no rules and restrictions to observe to this very matter. Moreover, I am convinced that absolutely none of the customers fully and entirely understands all the obligations, which are outlined by the airline at their own discretion and free will, let alone to fully fulfill them. On the one hand there are the terms and conditions, which must be observed, but on the other hand there is common sense and customer service, which the ground staff entirely failed to meet.
Not only Thai Lion Air refused to reschedule my flight, but also refused to provide any further assistance and to provide a complaint form. All the ground staff were not serious about my issues and declined any further conversation, even worse they were utmost rude, arrogant, ignorant and disrespectful in their way to handle this matter. They proved to have no sense of responsibility, but a great lack of customer service.
"You are forced to buy insurance starting April 2016"
They revamped www.lioniar.co.id in the beginning of april 2016.
If you are less than 75 years old, travel overseas from jakarta, going overseas leas than 31 days, you cannot choose not to buy insurance.
the system forced you to buy smoothly, deceitfully.
"LION AIR CUSTOMER SERVICE SUCKS"
I had very very bad experience with lion air. lion air lost my luggage in KLIA, but they never provide follow up and proceed with compensation after two weeks. NO one call to apologize in two weeksand no one give an explanation.LION air customer is the worst i have ever encounter in my life.
"BAD CUSTOMER SERVICE "
I took a flight from jkt to KL on 19 march 2016, but lion air lost my luggage in KLIA. i have to wait for two hours in their customer center before they let me log a ticket. and no explanation is given.
after 11 days, no one from lion air follow up the case and call me to explain the subsequent actions. i am very disappointed with their service. no one has call and provide explanation.
"Never ever again"
I have booked a flight with Lion Air from Denpasar (Bali) to Jakarta on the 2nd of march 2016. My actual flight was cancelled 2 days ago. The alternative flight was 50 minutes late, so that I was not able to catch my international flight to Singapore and therefore missed my connecting flight to Frankfurt.
At the end I had to wait 24 hours at the Singapore airport!!!
The ground staff at the domestic airport in Jakarta was completely overstrained by the situation.
The customer service hotline in Singapore was not accessible - queuing for hours.
Conclusion: Never ever again! Rather spend some little more money on AirAsia!
Dec 2014 Departure was on time at new flight time from previous flight a month earlier, which was almost always late by up to 4hrs.
Service was efficient and polite. Slightly annoyed that Baggage allowance was dropped without notice from 20kg to 15kg, but check-in supervisor waived my "excess" this time. The previous higher bag allowance, better seat clearance, free snack and entertainment gave it a competitive edge against Air Asia. Who has good feelings about excess weight gouging after staggering off a connecting 20+kg international flight? I have boycotted Jet Star for 7 years after they tried to gouge me 3kg excess on a business class flight from Melbourne!
Flight attendants were polite and helpful and even moved me to a more comfortable seat. A snack was provided free and a trolley of chargeable refreshments and hot meals was also offered. Entertainment in seatback had some fairly recent movies, tv and games.
Aircraft cabin and toilets generally clean, but beginning to show signs of wear and tear on the floor carpet and flattened sponge in the leather seats.
Fair value for a 2hr flight!
"Serious bug on the website"
I bought tickets through the website www.lionairthai.com issued them at Maxim and Anton, but after finished booking website change Anton to another name (MUFVUL). It looks like a bug on website, but company no want to change passenger name. Be Careful using website for buy tickets. As for me I will no longer use the services of the airline.
"Worst airline on the planet"
Horrific. Both flights were between two and three hours late; no communication; disinterested cabin crew; no airconditioning while sat on tarmac for almost an hour. Captain never said a word the entire flight; no apologies. A pathetic excuse for an airline. No water available on plane.
"Poor, poor, poor"
I have flown with Lion Air 8 times now and not once has the flight left on time. There is very little information given as to why the flight has been delayed, but the most common on given is due to late arrival! This information is usually given after the proposed departure time has come and gone. The flights are always delayed for more than an hour (with the latest being 2 hours). Poor communication and bad service. Not an airline I would recommend.
We flew lion air from Singapore to Jakarta round trip continuation of a long distance trip from Los Angeles to Singapore. Since we were on an inter-continental flight, we were allowed 2 pcs of 23 kgs per passenger from LAX to SIN. Our final destination was Jakarta, we thought that lion air would honor forward service from other airline! however not only they would not, no consideration whatsoever, they even tried to put new regulation (15 kgs baggage / person, starting 1/1/2014), while we purchased the tickets in September 2013 ( at this time Lion air baggage was 20 kgs). After along and nasty discussion with Lion Air manager at Changi Airport Singapore, they allowed us 20 kgs, but she tried to make our life miserable by weighing the carry-on, which include iPad, Camera, 2 bottles of drinking water, to exact 7 kgs, which meant that either we paid SIN $7.00 per kg or scrap our belongings to the garbage till their allowed baggage weight. This is our first Lion Air experience and will be our last as well, unless no other airlines fly Sin to CGK.