Lion Air Reviews | Opinions of Lion Air shared by travelers



Lion Air

Lion Air logo
IATA code:JT
ICAO code:LNI
Overall Satisfaction:
1.1 out of 5
14.3% of people who wrote a review recommend flying with Lion Air.
28.6% of people who wrote a review think Lion Air offers a good value for money.
85.7% of people who wrote a review think Lion Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
14.3%
Poor
0%
Very Poor
85.7%
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How is Lion Air ranked...?
#1
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#3
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#4
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#5
22.7 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#1
72.2 total score
7 reviews
71% Recommended
71% Value for Money
3.7/5 Customer Service
#2
67.8 total score
17 reviews
59% Recommended
59% Value for Money
3.5/5 Customer Service
#3
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#4
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#5
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#6
48.1 total score
9 reviews
33% Recommended
56% Value for Money
2.6/5 Customer Service
#7
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
77.8 total score
3 reviews
100% Recommended
67% Value for Money
3.7/5 Customer Service
#18
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#20
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#21
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#24
49.1 total score
5 reviews
40% Recommended
40% Value for Money
2.8/5 Customer Service
#25
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#26
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#27
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#28
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#29
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#30
32 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#31
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#32
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#33
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#34
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#35
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#37
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#38
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#39
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#40
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#41
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#45
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#46
37.9 total score
84 reviews
27% Recommended
40% Value for Money
1.9/5 Customer Service
#47
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
#48
30.2 total score
6 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#49
28.8 total score
8 reviews
13% Recommended
50% Value for Money
1.6/5 Customer Service
#50
22.7 total score
9 reviews
11% Recommended
11% Value for Money
1.6/5 Customer Service
#51
22.7 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#52
14.2 total score
12 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Lion Air Reviews

"Worst airline on the planet"

Review

Horrific. Both flights were between two and three hours late; no communication; disinterested cabin crew; no airconditioning while sat on tarmac for almost an hour. Captain never said a word the entire flight; no apologies. A pathetic excuse for an airline. No water available on plane.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Poor, poor, poor"

Review

I have flown with Lion Air 8 times now and not once has the flight left on time. There is very little information given as to why the flight has been delayed, but the most common on given is due to late arrival! This information is usually given after the proposed departure time has come and gone. The flights are always delayed for more than an hour (with the latest being 2 hours). Poor communication and bad service. Not an airline I would recommend.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"MISERABLE"

Review

We flew lion air from Singapore to Jakarta round trip continuation of a long distance trip from Los Angeles to Singapore. Since we were on an inter-continental flight, we were allowed 2 pcs of 23 kgs per passenger from LAX to SIN. Our final destination was Jakarta, we thought that lion air would honor forward service from other airline! however not only they would not, no consideration whatsoever, they even tried to put new regulation (15 kgs baggage / person, starting 1/1/2014), while we purchased the tickets in September 2013 ( at this time Lion air baggage was 20 kgs). After along and nasty discussion with Lion Air manager at Changi Airport Singapore, they allowed us 20 kgs, but she tried to make our life miserable by weighing the carry-on, which include iPad, Camera, 2 bottles of drinking water, to exact 7 kgs, which meant that either we paid SIN $7.00 per kg or scrap our belongings to the garbage till their allowed baggage weight. This is our first Lion Air experience and will be our last as well, unless no other airlines fly Sin to CGK.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Staff have no responsibility and service suck"

Review

It has been well known that Lion Air flight always ends up delaying wherever you fly. It is not my first times encounter this and surely it will not be the last time as I am pretty sure it will keep happening.

It was on 17 November 2013 Bali - Jakarta. The flight was supposed to fly at 20:30. However due to flight delay from Jakarta, it delayed 40 minutes. Well, I accepted it at first. But when the time was 21:00, there was another announcement that it will delay for another 1 hour. It started to get on my nerve, and then delayed for another 30 minutes which was 22:30.

OK, fine. What really made me frustrated was there was not any announcement from the Lion Air staff saying we could board the flight at all when it was 22:30. I felt something went wrong and seek out the crew. She told me we could board the flight now. Emotionally I said when did you made the announcement when other passengers were not informed at all. Some of the staff kept saying they did which in fact they did not.

By the time, we boarded half of the flight was fully boarded. Which meant the staff let other passengers to board the aircraft first then when I complaint to them, they just made the announcement. The cabin was full and we barely had any space to keep our bags.

So, the total time for the flight to depart was 2 and a half hour. There was not any compensation and sincerely apologise from the air crew seriously.

Hopefully the management or directors could apologise for what they have caused to their passengers.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"lion air - WORST EVER"

Review

In the last over ten years, I have flew to more than 30 countries with various airlines, frankly speaking, lion air is the worst ever. My suitcase is seriously damaged during my flight from Jakarta to Singapore, their customer service replied only two months after I complained, and collected my suitcase for reparation. Although I emphasized again and again, my suitcase must be returned to me without further damages. And finally my suitcase came back complete DESTROYED! After over four months negotiation, they agreed a compensation plan of giving me a new baggage, and sent me a photo for approval. However, when their compensation baggage arrived, it was totally DIFFERENT from the photo they sent me, and it was terrible! Not to mention the frequent safety problems that happened with their aircraft. It is clear that lion air is a completely unprofessional and irresponsible company. Good luck to you and your belongings if you choose to fly with them.

Btw, the original damage on my suitcase, a knife-cut hole in the front and the broken handle, was not an accident. I questioned the check-in staff of lion air at Jakarta airport about the airport tax, and they were apparently very unhappy being questioning. It is believed that the suitcase was broken deliberately and maliciously for this reason.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"CRAMPED!"

Review

Start with Terminal 1B in Jakarta, Chaotic check-in counter landside/airside like bus station, open air, people squad, sit, sleep on the floor.

Boarding, everybody rush the plane like rushing food ration. Lion Ground staffs no clue how to handle crowd.

On the plane... Rude, care-less flight attendants. Their job description is only to open and close airplane door. do not expect any smile and help from them.

Seat... Cramp, designed for cirque de soleil crew. No leg room whatsoever.

Lion's ticket price is about half of major Indonesian airlines.
Like previous reviewer said "you got what you paid for" I ditto that.
Buyer Beware!

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"What you paid is what you get"

Review

The airline offers wide timetable selection with quite reasonable price. Don't put a high expectation on the on-time flight, inflight entertainment, cabin crew's service, ground staff, etc. Expect nothing but a safe flight.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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