Lion Air Reviews | Opinions of Lion Air shared by travelers



Lion Air

Lion Air logo
IATA code:JT
ICAO code:LNI
Overall Satisfaction:
1.3 out of 5
15.4% of people who wrote a review recommend flying with Lion Air.
30.8% of people who wrote a review think Lion Air offers a good value for money.
76.9% of people who wrote a review think Lion Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
7.7%
Satisfactory
7.7%
Poor
7.7%
Very Poor
76.9%
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How is Lion Air ranked...?
#1
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#3
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#4
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#5
25.4 total score
13 reviews
15% Recommended
31% Value for Money
1.5/5 Customer Service
#1
65.8 total score
19 reviews
58% Recommended
58% Value for Money
3.4/5 Customer Service
#2
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#3
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#4
56.1 total score
22 reviews
50% Recommended
55% Value for Money
2.9/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#21
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#22
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#23
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#24
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#25
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#26
43.1 total score
6 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#27
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#28
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#29
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
37.9 total score
13 reviews
31% Recommended
38% Value for Money
2/5 Customer Service
#54
35.4 total score
101 reviews
25% Recommended
36% Value for Money
1.9/5 Customer Service
#55
32.5 total score
11 reviews
18% Recommended
27% Value for Money
2/5 Customer Service
#56
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#57
26.2 total score
14 reviews
7% Recommended
43% Value for Money
1.6/5 Customer Service
#58
25.4 total score
13 reviews
15% Recommended
31% Value for Money
1.5/5 Customer Service
#59
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#60
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#61
14.4 total score
20 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Lion Air Reviews

"You are forced to buy insurance starting April 2016"

Review

They revamped www.lioniar.co.id in the beginning of april 2016.

If you are less than 75 years old, travel overseas from jakarta, going overseas leas than 31 days, you cannot choose not to buy insurance.

the system forced you to buy smoothly, deceitfully.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"LION AIR CUSTOMER SERVICE SUCKS"

Review

I had very very bad experience with lion air. lion air lost my luggage in KLIA, but they never provide follow up and proceed with compensation after two weeks. NO one call to apologize in two weeksand no one give an explanation.LION air customer is the worst i have ever encounter in my life.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"BAD CUSTOMER SERVICE "

Review

I took a flight from jkt to KL on 19 march 2016, but lion air lost my luggage in KLIA. i have to wait for two hours in their customer center before they let me log a ticket. and no explanation is given.

after 11 days, no one from lion air follow up the case and call me to explain the subsequent actions. i am very disappointed with their service. no one has call and provide explanation.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Never ever again"

Review

I have booked a flight with Lion Air from Denpasar (Bali) to Jakarta on the 2nd of march 2016. My actual flight was cancelled 2 days ago. The alternative flight was 50 minutes late, so that I was not able to catch my international flight to Singapore and therefore missed my connecting flight to Frankfurt.

At the end I had to wait 24 hours at the Singapore airport!!!

The ground staff at the domestic airport in Jakarta was completely overstrained by the situation.
The customer service hotline in Singapore was not accessible - queuing for hours.

Conclusion: Never ever again! Rather spend some little more money on AirAsia!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Satisfactory"

Review

Dec 2014 Departure was on time at new flight time from previous flight a month earlier, which was almost always late by up to 4hrs.
Service was efficient and polite. Slightly annoyed that Baggage allowance was dropped without notice from 20kg to 15kg, but check-in supervisor waived my "excess" this time. The previous higher bag allowance, better seat clearance, free snack and entertainment gave it a competitive edge against Air Asia. Who has good feelings about excess weight gouging after staggering off a connecting 20+kg international flight? I have boycotted Jet Star for 7 years after they tried to gouge me 3kg excess on a business class flight from Melbourne!
Flight attendants were polite and helpful and even moved me to a more comfortable seat. A snack was provided free and a trolley of chargeable refreshments and hot meals was also offered. Entertainment in seatback had some fairly recent movies, tv and games.
Aircraft cabin and toilets generally clean, but beginning to show signs of wear and tear on the floor carpet and flattened sponge in the leather seats.
Fair value for a 2hr flight!

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Serious bug on the website"

Review

I bought tickets through the website www.lionairthai.com issued them at Maxim and Anton, but after finished booking website change Anton to another name (MUFVUL). It looks like a bug on website, but company no want to change passenger name. Be Careful using website for buy tickets. As for me I will no longer use the services of the airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst airline on the planet"

Review

Horrific. Both flights were between two and three hours late; no communication; disinterested cabin crew; no airconditioning while sat on tarmac for almost an hour. Captain never said a word the entire flight; no apologies. A pathetic excuse for an airline. No water available on plane.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Poor, poor, poor"

Review

I have flown with Lion Air 8 times now and not once has the flight left on time. There is very little information given as to why the flight has been delayed, but the most common on given is due to late arrival! This information is usually given after the proposed departure time has come and gone. The flights are always delayed for more than an hour (with the latest being 2 hours). Poor communication and bad service. Not an airline I would recommend.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"MISERABLE"

Review

We flew lion air from Singapore to Jakarta round trip continuation of a long distance trip from Los Angeles to Singapore. Since we were on an inter-continental flight, we were allowed 2 pcs of 23 kgs per passenger from LAX to SIN. Our final destination was Jakarta, we thought that lion air would honor forward service from other airline! however not only they would not, no consideration whatsoever, they even tried to put new regulation (15 kgs baggage / person, starting 1/1/2014), while we purchased the tickets in September 2013 ( at this time Lion air baggage was 20 kgs). After along and nasty discussion with Lion Air manager at Changi Airport Singapore, they allowed us 20 kgs, but she tried to make our life miserable by weighing the carry-on, which include iPad, Camera, 2 bottles of drinking water, to exact 7 kgs, which meant that either we paid SIN $7.00 per kg or scrap our belongings to the garbage till their allowed baggage weight. This is our first Lion Air experience and will be our last as well, unless no other airlines fly Sin to CGK.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Staff have no responsibility and service suck"

Review

It has been well known that Lion Air flight always ends up delaying wherever you fly. It is not my first times encounter this and surely it will not be the last time as I am pretty sure it will keep happening.

It was on 17 November 2013 Bali - Jakarta. The flight was supposed to fly at 20:30. However due to flight delay from Jakarta, it delayed 40 minutes. Well, I accepted it at first. But when the time was 21:00, there was another announcement that it will delay for another 1 hour. It started to get on my nerve, and then delayed for another 30 minutes which was 22:30.

OK, fine. What really made me frustrated was there was not any announcement from the Lion Air staff saying we could board the flight at all when it was 22:30. I felt something went wrong and seek out the crew. She told me we could board the flight now. Emotionally I said when did you made the announcement when other passengers were not informed at all. Some of the staff kept saying they did which in fact they did not.

By the time, we boarded half of the flight was fully boarded. Which meant the staff let other passengers to board the aircraft first then when I complaint to them, they just made the announcement. The cabin was full and we barely had any space to keep our bags.

So, the total time for the flight to depart was 2 and a half hour. There was not any compensation and sincerely apologise from the air crew seriously.

Hopefully the management or directors could apologise for what they have caused to their passengers.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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