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Lion Air Reviews
We flew lion air from Singapore to Jakarta round trip continuation of a long distance trip from Los Angeles to Singapore. Since we were on an inter-continental flight, we were allowed 2 pcs of 23 kgs per passenger from LAX to SIN. Our final destination was Jakarta, we thought that lion air would honor forward service from other airline! however not only they would not, no consideration whatsoever, they even tried to put new regulation (15 kgs baggage / person, starting 1/1/2014), while we purchased the tickets in September 2013 ( at this time Lion air baggage was 20 kgs). After along and nasty discussion with Lion Air manager at Changi Airport Singapore, they allowed us 20 kgs, but she tried to make our life miserable by weighing the carry-on, which include iPad, Camera, 2 bottles of drinking water, to exact 7 kgs, which meant that either we paid SIN $7.00 per kg or scrap our belongings to the garbage till their allowed baggage weight. This is our first Lion Air experience and will be our last as well, unless no other airlines fly Sin to CGK.
"Staff have no responsibility and service suck"
It has been well known that Lion Air flight always ends up delaying wherever you fly. It is not my first times encounter this and surely it will not be the last time as I am pretty sure it will keep happening.
It was on 17 November 2013 Bali - Jakarta. The flight was supposed to fly at 20:30. However due to flight delay from Jakarta, it delayed 40 minutes. Well, I accepted it at first. But when the time was 21:00, there was another announcement that it will delay for another 1 hour. It started to get on my nerve, and then delayed for another 30 minutes which was 22:30.
OK, fine. What really made me frustrated was there was not any announcement from the Lion Air staff saying we could board the flight at all when it was 22:30. I felt something went wrong and seek out the crew. She told me we could board the flight now. Emotionally I said when did you made the announcement when other passengers were not informed at all. Some of the staff kept saying they did which in fact they did not.
By the time, we boarded half of the flight was fully boarded. Which meant the staff let other passengers to board the aircraft first then when I complaint to them, they just made the announcement. The cabin was full and we barely had any space to keep our bags.
So, the total time for the flight to depart was 2 and a half hour. There was not any compensation and sincerely apologise from the air crew seriously.
Hopefully the management or directors could apologise for what they have caused to their passengers.
"lion air - WORST EVER"
In the last over ten years, I have flew to more than 30 countries with various airlines, frankly speaking, lion air is the worst ever. My suitcase is seriously damaged during my flight from Jakarta to Singapore, their customer service replied only two months after I complained, and collected my suitcase for reparation. Although I emphasized again and again, my suitcase must be returned to me without further damages. And finally my suitcase came back complete DESTROYED! After over four months negotiation, they agreed a compensation plan of giving me a new baggage, and sent me a photo for approval. However, when their compensation baggage arrived, it was totally DIFFERENT from the photo they sent me, and it was terrible! Not to mention the frequent safety problems that happened with their aircraft. It is clear that lion air is a completely unprofessional and irresponsible company. Good luck to you and your belongings if you choose to fly with them.
Btw, the original damage on my suitcase, a knife-cut hole in the front and the broken handle, was not an accident. I questioned the check-in staff of lion air at Jakarta airport about the airport tax, and they were apparently very unhappy being questioning. It is believed that the suitcase was broken deliberately and maliciously for this reason.
Start with Terminal 1B in Jakarta, Chaotic check-in counter landside/airside like bus station, open air, people squad, sit, sleep on the floor.
Boarding, everybody rush the plane like rushing food ration. Lion Ground staffs no clue how to handle crowd.
On the plane... Rude, care-less flight attendants. Their job description is only to open and close airplane door. do not expect any smile and help from them.
Seat... Cramp, designed for cirque de soleil crew. No leg room whatsoever.
Lion's ticket price is about half of major Indonesian airlines.
Like previous reviewer said "you got what you paid for" I ditto that.
"What you paid is what you get"
The airline offers wide timetable selection with quite reasonable price. Don't put a high expectation on the on-time flight, inflight entertainment, cabin crew's service, ground staff, etc. Expect nothing but a safe flight.