Lion Air Reviews | Opinions of Lion Air shared by travelers



Lion Air

Lion Air logo
IATA code:JT
ICAO code:LNI
Overall Satisfaction:
1.3 out of 5
25% of people who wrote a review recommend flying with Lion Air.
50% of people who wrote a review think Lion Air offers a good value for money.
75% of people who wrote a review think Lion Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
25%
Poor
0%
Very Poor
75%
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How is Lion Air ranked...?
#1
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#3
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#4
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#5
29.7 total score
4 reviews
25% Recommended
50% Value for Money
1.5/5 Customer Service
#1
67.8 total score
17 reviews
59% Recommended
59% Value for Money
3.5/5 Customer Service
#2
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#3
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#4
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#5
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#6
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#11
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
77.8 total score
3 reviews
100% Recommended
67% Value for Money
3.7/5 Customer Service
#15
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#18
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#20
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#21
49.1 total score
5 reviews
40% Recommended
40% Value for Money
2.8/5 Customer Service
#22
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#23
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#24
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#25
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#26
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#27
32 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#28
29.7 total score
4 reviews
25% Recommended
50% Value for Money
1.5/5 Customer Service
#29
28.3 total score
4 reviews
25% Recommended
25% Value for Money
1.5/5 Customer Service
#30
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#31
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#32
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#33
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#34
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#35
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#36
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#37
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#38
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#39
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#40
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#41
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#44
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#45
38.8 total score
81 reviews
28% Recommended
42% Value for Money
2/5 Customer Service
#46
35.6 total score
7 reviews
14% Recommended
29% Value for Money
2.4/5 Customer Service
#47
35.2 total score
7 reviews
14% Recommended
43% Value for Money
2/5 Customer Service
#48
30.2 total score
6 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#49
28.8 total score
8 reviews
13% Recommended
50% Value for Money
1.6/5 Customer Service
#50
23.2 total score
8 reviews
13% Recommended
13% Value for Money
1.5/5 Customer Service
#51
14.2 total score
12 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Lion Air Reviews

"Staff have no responsibility and service suck"

Review

It has been well known that Lion Air flight always ends up delaying wherever you fly. It is not my first times encounter this and surely it will not be the last time as I am pretty sure it will keep happening.

It was on 17 November 2013 Bali - Jakarta. The flight was supposed to fly at 20:30. However due to flight delay from Jakarta, it delayed 40 minutes. Well, I accepted it at first. But when the time was 21:00, there was another announcement that it will delay for another 1 hour. It started to get on my nerve, and then delayed for another 30 minutes which was 22:30.

OK, fine. What really made me frustrated was there was not any announcement from the Lion Air staff saying we could board the flight at all when it was 22:30. I felt something went wrong and seek out the crew. She told me we could board the flight now. Emotionally I said when did you made the announcement when other passengers were not informed at all. Some of the staff kept saying they did which in fact they did not.

By the time, we boarded half of the flight was fully boarded. Which meant the staff let other passengers to board the aircraft first then when I complaint to them, they just made the announcement. The cabin was full and we barely had any space to keep our bags.

So, the total time for the flight to depart was 2 and a half hour. There was not any compensation and sincerely apologise from the air crew seriously.

Hopefully the management or directors could apologise for what they have caused to their passengers.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"lion air - WORST EVER"

Review

In the last over ten years, I have flew to more than 30 countries with various airlines, frankly speaking, lion air is the worst ever. My suitcase is seriously damaged during my flight from Jakarta to Singapore, their customer service replied only two months after I complained, and collected my suitcase for reparation. Although I emphasized again and again, my suitcase must be returned to me without further damages. And finally my suitcase came back complete DESTROYED! After over four months negotiation, they agreed a compensation plan of giving me a new baggage, and sent me a photo for approval. However, when their compensation baggage arrived, it was totally DIFFERENT from the photo they sent me, and it was terrible! Not to mention the frequent safety problems that happened with their aircraft. It is clear that lion air is a completely unprofessional and irresponsible company. Good luck to you and your belongings if you choose to fly with them.

Btw, the original damage on my suitcase, a knife-cut hole in the front and the broken handle, was not an accident. I questioned the check-in staff of lion air at Jakarta airport about the airport tax, and they were apparently very unhappy being questioning. It is believed that the suitcase was broken deliberately and maliciously for this reason.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"CRAMPED!"

Review

Start with Terminal 1B in Jakarta, Chaotic check-in counter landside/airside like bus station, open air, people squad, sit, sleep on the floor.

Boarding, everybody rush the plane like rushing food ration. Lion Ground staffs no clue how to handle crowd.

On the plane... Rude, care-less flight attendants. Their job description is only to open and close airplane door. do not expect any smile and help from them.

Seat... Cramp, designed for cirque de soleil crew. No leg room whatsoever.

Lion's ticket price is about half of major Indonesian airlines.
Like previous reviewer said "you got what you paid for" I ditto that.
Buyer Beware!

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"What you paid is what you get"

Review

The airline offers wide timetable selection with quite reasonable price. Don't put a high expectation on the on-time flight, inflight entertainment, cabin crew's service, ground staff, etc. Expect nothing but a safe flight.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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