Las Vegas - Chicago Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Las Vegas-Chicago route
Spirit Airlines
Spirit Airlines
Spirit Airlines
Global
Southwest Airlines
Southwest Airlines
Southwest Airlines
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Las Vegas
Chicago
Southwest Airlines
Global
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
Las Vegas-Chicago route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Spirit Airlines
Global
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
Las Vegas-Chicago route
16.9 total score
3 reviews
0% Recommended
0% Value for Money
1.7/5 Customer Service
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Wed, 08/07/2013 10:46 PM
ORD » LAS
From O'Hare International Airport (Chicago) to McCarran International Airport (Las Vegas)
1 out of 5
worst airline - stay away
Worst airline on the market. They try to rob you in every possible way. Don't even think to book a flight with them. Stay away....
Recommended: No
Value for money: No
Customer Service: Very Poor
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Mon, 04/22/2013 04:30 PM
ORD » LAS
From O'Hare International Airport (Chicago) to McCarran International Airport (Las Vegas)
1 out of 5
Do your research
I have never been more let down by a traveling experience until I went to las Vegas. Spirit airlines preaches low costs, low fares which would be great except they charge you for everything and lack the customer service experience to make people believe they are really getting a bang for their buck. The 5 hour delay we encountered on our way to Vegas in not an unusual cicumstance when traveling. That was not the problem, the problem was how personal the customer service reps were taking it. I am in the restaurant industry and deal with the public everyday but you have to take feelings out of it and deal with the issue at hand. We had a lot of people who had been waiting at least 8 hours for this flight to leave so of course they were angry and tired. The reps seemed to be very defensive and insensitive to anyone, I was shocked. As the night progressed we were told several times that we were gonna board shortly and the plane was on the way. That was a lie. We waited 8 hours to get to vegas. When we got on board we were told we had to pay for soda, water and liquor but they forgot to put the liquor cart back on the plane....by now, im ready for a nap then I see you have to pay for a pillow and blanket. Come on, I get you want to keep your fares low but at what costs. We pay for everything on the front and back end anyway so how are we saving???? I will never fly this airline again. I would rather pay extra to get better customer service and a much better experience. Dont do it!
Recommended: No
Value for money: No
Customer Service: Poor
Sat, 04/07/2012 01:29 AM
ORD » LAS
From O'Hare International Airport (Chicago) to McCarran International Airport (Las Vegas)
1 out of 5
Horrible Customer Service and Communication
My husband and I went to Vegas for my spring break from nursing school, which was supposed to be nice and relaxing, but ended up being a complete nightmare on the day we were supposed to fly back home. Our original flight from Chicago left without much incidence and i wasn't going to complain about certain things, but now that my experience was so horrendous, I'm going to list it all. Bags - all bags, checked and unchecked are extra. If your bag is over 40 pounds, there's another fee for that (most airlines give you 50 pound limits). Seats - the seats are literally benches with seat backs attached. Seats don't recline and you are forced into a completely upright position for the entire flight unless you want to pay extra for the couple of seats that do recline. Ridiculous. Our flight left chicago at 10:30 pm and arrived in Vegas at midnight Vegas time (which was 2am Chicago time...needless to say, we were exhausted and our backs hurt). Flight drinks and food - ALL at an extra charge. Even water and pop. Ok, that was my major complaints BEFORE our return flight home. On 4/5/12, we arrived at the airport 2 hours before our flight to find out that our flight was CANCELLED. Best part was nobody was addressing us or answering our questions. They just kept saying, you have to wait in this line that wasn't moving. I kept hearing from other people down the line that the soonest they'd be able to get us home was 4/8/12 in the afternoon. That's three more days of hotel and food in Vegas (NOT cheap), and they were offering us a $50 flight voucher for future flights for our "trouble." No offer of payment for food and hotel for 3 MORE DAYS. After asking if they needed my information, I was told no, only to find out from a supervisor 10 minutes later that they did indeed need my info to help us. The communication and customer service was a mess. They kept saying they'd get back to us and to go have a seat and wait and that they'd get it "figured out." We arrived at the airport at 12:20 Vegas time and didn't have an answer about whether or not we'd be able to get home until 2:20 Vegas time. In the meantime, we're trapped in the desert with no water and no access to food until they can get it fixed. Once we were transferred over to an American Airlines flight, things went much more smoothly, but the way things were handled by Spirit was horrendous. They claimed they had contacted all the passengers, but the only contact I had recieved was a missed phone call from a number I didn't recognize and no message. Our flight was cancelled because supposedly hail punched 12 holes into the body of the plane that we were supposed be be flying on. Makes you wonder about the craftmanship of their plains if hail can put 12 holes into their air carriers. Needless to say, I will NEVER fly with spirit again. This situation was handled very poorly, and I have heard from other spirit customers, including friends of mine, that this is par for the course for this company. Why are they even still in business? Once you pay for all the extras they charge you, you're flight is not going to be any cheaper than they other air carriers.
Recommended: No
Value for money: No
Customer Service: Poor
Tue, 06/07/2011 05:36 PM
LGA » MDW » LAS
From La Guardia Airport (New York) to McCarran International Airport (Las Vegas) via Midway International Airport (Chicago)
1 out of 5
Disgusted
I am utterly appalled with Southwest. Out of 4 planes, 2 of them were delayed by 3 hours each. I am so disgusted!!! They also do not allow designated seating like other airline companies. I will never, ever fly with Southwest again, and I will NEVER recommend to ANYONE.
Recommended: No
Value for money: No
Customer Service: Very Poor