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Lan Airlines Reviews
"The best airline !"
I had 3 flights with Lan , and all 3 were very nice. Its affordable( the cheapest I found for Miami-Santiago de Chile) , the seats are comfortable, they have great entertainment (music, movies, they lend earphones if you dont have any- instead of selling them like most do) and one flight was around 15 minutes late, which is not bad. They served a free snack on a 2 hour flight, which I never had before, and it was quite good. The attendants are friendly, patient and efficient.
"LAN Call Centre / Lost Baggage"
I am totally frustrated with the lack of service that the call centre and the lost baggage department have given us. We travelled to Quito via Santiago on the 6th July 2012. Our baggage did not follow and it took them 7 days to get it to us, we have tried to claim compensation, we have completed online forms a number of times, called their call centre to investigate as well as completed a complaint form on our flight back on the 28th July. We have been back 10 days and we still have not heard from anyone or received anything for the the challenges or any compensation for the new clothes we had to buy to last us the week we were with out our baggage. I find the service of their call centre totally poor and pathetic and will not recommend this airline to anyone. On a scale of one to 10, with 10 being excellent, I give the service I have received a rating of 1.
The check was really quick and the attendant was really kind. The plane was new and the flight attendants were really attentious and smiley. The food was good and the chilean wine was awesome. The plane arrived on time.
"My favorite airline"
It might sometimes be a bit more expensive than other airlines flying LatAm but it's definitely worth the money. They care about passengers, excellent entertainment system and pretty decent food. They also have good deals every now and then. I've flown it many times and it's my favorite!
"Cool and calm"
We booked Qantas for this flight, not realising until the booking was done that it was a code-share operated by LAN Chile.
The next surprise was at the airport. We arrived early at the gate lounge, about 45 minutes before departure, and found passengers were being allowed to board as they arrived.
Whether this was a one-off situation or is company policy I don't know, but it made boarding this flight more pleasant than any other departure. Almost like boarding a long distance train at its start point, passengers calmly found their seats, organised their hand-carry baggage and settled in without all the mass lining up down the aisle as luggage was hoisted into the lockers or assorted bits and pieces sorted out prior to seating.
No crowding into the gatelounge, no interminable wait on too few seats, no rush to queue when called (or envy when some classes/groups/seat numbers were allowed to go first!). Marvellous.
Once underway in the almost new A340-300, service was just as calm. Nothing fancy though, a "breakfast consisting of a tiny fruit salad and a cold cheese and ham croissant was adequate but efficiency and politely distributed. Seats just as tightly spaced as most other airlines
Arrived in Auckland ahead of schedule and bid farewell to a pleasant airline.
Most of those on board were obviously continuing on to Chile, a long haul on which I hope the calm prevailed and eased the ordeal.