Lan Airlines Reviews | Opinions of Lan Airlines shared by travelers



Lan Airlines

Lan Airlines logo
IATA code:LA
ICAO code:LAN
Alliance: Oneworld
Overall Satisfaction:
4.8 out of 5
80% of people who wrote a review recommend flying with Lan Airlines.
80% of people who wrote a review think Lan Airlines offers a good value for money.
60% of people who wrote a review think Lan Airlines offers a excellent customer service.
Classes of service
Economy
80%
Business
20%
First
0%
Customer Service
Excellent
60%
Good
20%
Satisfactory
0%
Poor
0%
Very Poor
20%
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How is Lan Airlines ranked...?
#1
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#1
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#8
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
51.2 total score
27 reviews
44% Recommended
41% Value for Money
3.1/5 Customer Service
#3
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#4
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#5
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#6
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#7
35 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#8
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#9
46.2 total score
21 reviews
38% Recommended
43% Value for Money
2.5/5 Customer Service
#10
37.2 total score
11 reviews
27% Recommended
36% Value for Money
2.2/5 Customer Service

Lan Airlines Reviews

"The best airline !"

Review

I had 3 flights with Lan , and all 3 were very nice. Its affordable( the cheapest I found for Miami-Santiago de Chile) , the seats are comfortable, they have great entertainment (music, movies, they lend earphones if you dont have any- instead of selling them like most do) and one flight was around 15 minutes late, which is not bad. They served a free snack on a 2 hour flight, which I never had before, and it was quite good. The attendants are friendly, patient and efficient.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"LAN Call Centre / Lost Baggage"

Review

I am totally frustrated with the lack of service that the call centre and the lost baggage department have given us. We travelled to Quito via Santiago on the 6th July 2012. Our baggage did not follow and it took them 7 days to get it to us, we have tried to claim compensation, we have completed online forms a number of times, called their call centre to investigate as well as completed a complaint form on our flight back on the 28th July. We have been back 10 days and we still have not heard from anyone or received anything for the the challenges or any compensation for the new clothes we had to buy to last us the week we were with out our baggage. I find the service of their call centre totally poor and pathetic and will not recommend this airline to anyone. On a scale of one to 10, with 10 being excellent, I give the service I have received a rating of 1.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Awesome experience"

Review

The check was really quick and the attendant was really kind. The plane was new and the flight attendants were really attentious and smiley. The food was good and the chilean wine was awesome. The plane arrived on time.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"My favorite airline"

Review

It might sometimes be a bit more expensive than other airlines flying LatAm but it's definitely worth the money. They care about passengers, excellent entertainment system and pretty decent food. They also have good deals every now and then. I've flown it many times and it's my favorite!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Cool and calm"

Review

We booked Qantas for this flight, not realising until the booking was done that it was a code-share operated by LAN Chile.
The next surprise was at the airport. We arrived early at the gate lounge, about 45 minutes before departure, and found passengers were being allowed to board as they arrived.
Whether this was a one-off situation or is company policy I don't know, but it made boarding this flight more pleasant than any other departure. Almost like boarding a long distance train at its start point, passengers calmly found their seats, organised their hand-carry baggage and settled in without all the mass lining up down the aisle as luggage was hoisted into the lockers or assorted bits and pieces sorted out prior to seating.
No crowding into the gatelounge, no interminable wait on too few seats, no rush to queue when called (or envy when some classes/groups/seat numbers were allowed to go first!). Marvellous.
Once underway in the almost new A340-300, service was just as calm. Nothing fancy though, a "breakfast consisting of a tiny fruit salad and a cold cheese and ham croissant was adequate but efficiency and politely distributed. Seats just as tightly spaced as most other airlines
Arrived in Auckland ahead of schedule and bid farewell to a pleasant airline.
Most of those on board were obviously continuing on to Chile, a long haul on which I hope the calm prevailed and eased the ordeal.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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