Lan Airlines Reviews | Opinions of Lan Airlines shared by travelers

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Lan Airlines

Lan Airlines logo
IATA code:LA
ICAO code:LAN
Alliance: Oneworld
Overall Satisfaction:
5 out of 5
100% of people who wrote a review recommend flying with Lan Airlines.
100% of people who wrote a review think Lan Airlines offers a good value for money.
100% of people who wrote a review think Lan Airlines offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
100%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
0%
How is Lan Airlines ranked...?
#1
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#1
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#1
70.1 total score
5 reviews
60% Recommended
80% Value for Money
3.8/5 Customer Service
#2
64.8 total score
8 reviews
63% Recommended
63% Value for Money
3.4/5 Customer Service
#3
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#4
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#5
52.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#6
30.7 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#7
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#8
41 total score
9 reviews
33% Recommended
22% Value for Money
2.9/5 Customer Service

Lan Airlines Reviews

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"My favorite airline"

Review

It might sometimes be a bit more expensive than other airlines flying LatAm but it's definitely worth the money. They care about passengers, excellent entertainment system and pretty decent food. They also have good deals every now and then. I've flown it many times and it's my favorite!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Cool and calm"

Review

We booked Qantas for this flight, not realising until the booking was done that it was a code-share operated by LAN Chile.
The next surprise was at the airport. We arrived early at the gate lounge, about 45 minutes before departure, and found passengers were being allowed to board as they arrived.
Whether this was a one-off situation or is company policy I don't know, but it made boarding this flight more pleasant than any other departure. Almost like boarding a long distance train at its start point, passengers calmly found their seats, organised their hand-carry baggage and settled in without all the mass lining up down the aisle as luggage was hoisted into the lockers or assorted bits and pieces sorted out prior to seating.
No crowding into the gatelounge, no interminable wait on too few seats, no rush to queue when called (or envy when some classes/groups/seat numbers were allowed to go first!). Marvellous.
Once underway in the almost new A340-300, service was just as calm. Nothing fancy though, a "breakfast consisting of a tiny fruit salad and a cold cheese and ham croissant was adequate but efficiency and politely distributed. Seats just as tightly spaced as most other airlines
Arrived in Auckland ahead of schedule and bid farewell to a pleasant airline.
Most of those on board were obviously continuing on to Chile, a long haul on which I hope the calm prevailed and eased the ordeal.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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