Kuwait Airways Reviews | Opinions of Kuwait Airways shared by travelers



Kuwait Airways

Kuwait Airways logo
IATA code:KU
ICAO code:KAC
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
1.6 out of 5
7.7% of people who wrote a review recommend flying with Kuwait Airways.
23.1% of people who wrote a review think Kuwait Airways offers a good value for money.
46.2% of people who wrote a review think Kuwait Airways offers a very poor customer service.
Classes of service
Economy
92.3%
Business
7.7%
First
0%
Customer Service
Excellent
7.7%
Good
15.4%
Satisfactory
15.4%
Poor
15.4%
Very Poor
46.2%
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How is Kuwait Airways ranked...?
#1
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#2
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#3
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#6
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#7
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#8
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#9
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#12
26.8 total score
24 reviews
13% Recommended
21% Value for Money
1.7/5 Customer Service
#13
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#6
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#7
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#8
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#9
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#12
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#13
26.8 total score
24 reviews
13% Recommended
21% Value for Money
1.7/5 Customer Service

Kuwait Airways Reviews

"Best value for money"

Review

Had great experience flying from JFK to Mumbai. Entertainment system were not working while going from JFK to Kuwait. Still I would recommend it.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Worst Airline I have Ever Flown With (and yes I have flown Ryanair)"

Review

I have made the London Heathrow to Trivandrum trip on many mprevious occasions but this was the first time I have ever flown by Kuwait Airways.

Online booking, online check-in and baggage drop off at the airport was quick and efficiently handled. However it was firmly downhill from there on.

The aircraft were in need of refurbishment. The seats I was allocated refused to recline and the footrests broken on both aircraft and as the plane was full, there were no alternatives available. Six hours to Kuwait and a further five hours to Trivandrum sitting bolt upright was extremely uncomfortable. The return trip was no better. The entertainment system was broken on three out of the four aircraft and where it was working the selection was extremely limited with a strong Arab slant. So we can add total boredom to extreme discomfort.

The food served on the Heathrow to Kuwait leg of the flight was curry. On the Kuwait to Trivandrum leg - curry. On the Trivandrum to Kuwait leg of my return flight it was curry and on the Kuwait to Heathrow leg of the return flight it was, yep you guessed it, curry. Great if you like curry but this is pretty poor catering for the international traveller.

On board service was at best indifferent with cabin staff regarding the passengers as little more than an inconvenience.

There is no way I would ever use this airline again. There are much better carriers. They may cost a little more but in comparrison with Kuwait Airways they are worth every penny.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Not the kind of airline we like to fly with."

Review

Helpful and attentive cabin crew: this is the only good point in flying with Kuwait Airways.
The aircrafts look old and are really noisy. They don't really care about being on-time!
I won't fly with them anymore, even if I have to pay more.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
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