Kuwait Airways Reviews | Opinions of Kuwait Airways shared by travelers

First the positives
+ Flights were on time
+ Bags arrived on time

Now for the bad part
- Equipment is badly in need of maintenance. One of the panels holding the oxygen masks in row 29 came loose on the ground in Kuwait. It was duct taped over by the ground staff in Kuwait. Passengers sitting under the affected panels were not relocated to other seats even though the plane was not full. Wonder how the passengers would have fared it the oxygen masks needed to be deployed in an emergency.
- Pilot left the "seat belt" sign on for over 5 hours. He turned it on while we passed over some turbulence but forgot to turn it off. The cabin crew ignored the sign as well.
- Food was brought around only twice during a 13 1/2 hour flight. You had to tell the flight attendant you were hungry to get something to snack on.
- In-flight entertainment needs an upgrade real bad. The video screen was broken in 2 seats out of the 3 in my section. The receptacle for the headset plug on my seat had fallen into the armrest. The button to call the flight attendant did not work. Pushing the button of the overhead light on my seat turned on the light for the person in the next seat. They were offering portable LCD screens in business and first class since the installed screens and buttons were broken.
- Boarding process in Kuwait is a chaotic free-for-all. I saw passengers with 2+ carry on bags trying to get ahead of the people in wheel chairs. The ground staff stood by silently

I have made the London Heathrow to Trivandrum trip on many mprevious occasions but this was the first time I have ever flown by Kuwait Airways.

Online booking, online check-in and baggage drop off at the airport was quick and efficiently handled. However it was firmly downhill from there on.

The aircraft were in need of refurbishment. The seats I was allocated refused to recline and the footrests broken on both aircraft and as the plane was full, there were no alternatives available. Six hours to Kuwait and a further five hours to Trivandrum sitting bolt upright was extremely uncomfortable. The return trip was no better. The entertainment system was broken on three out of the four aircraft and where it was working the selection was extremely limited with a strong Arab slant. So we can add total boredom to extreme discomfort.

The food served on the Heathrow to Kuwait leg of the flight was curry. On the Kuwait to Trivandrum leg - curry. On the Trivandrum to Kuwait leg of my return flight it was curry and on the Kuwait to Heathrow leg of the return flight it was, yep you guessed it, curry. Great if you like curry but this is pretty poor catering for the international traveller.

On board service was at best indifferent with cabin staff regarding the passengers as little more than an inconvenience.

There is no way I would ever use this airline again. There are much better carriers. They may cost a little more but in comparrison with Kuwait Airways they are worth every penny.