Kuwait - Abu Dhabi Flight Reviews

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Abu Dhabi
Etihad Airways
26.8 total score
24 reviews
13% Recommended
21% Value for Money
1.7/5 Customer Service
Kuwait-Abu Dhabi route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Sun, 01/21/2018 08:06 AM
From Kuwait International Airport (Kuwait) to Abu Dhabi International Airport (Abu Dhabi)
1 out of 5
worst ripoff by airline ever
In 30 years of regular international travel I have never been ripped off like Etihad ripped me off. We bought a ticket with a clause buried in the fine print that a check in bag was not allowed. Upon arrival at the airport, we were informed of this, and they charged us a $173 baggage fee, one way, for a one hour flight. We were told that we could go online, prior to the return flight, and pay in advance for the same outrageous fee, and at least get a discount. We tried. Two days in a row, we tried. Both times the website errored out when we tried to get the discount. We took a screenshot of the error. At the airport, despite seeing the screenshot, the counter worker and her supervisor refused to give us the discount, so that we wound up paying almost USD$350 for one bag in total.
Recommended: No
Value for money: No
Customer Service: Very Poor