Flights and flight crew are acceptable for a LCC . The non - flight service is zero and any problems cannot be addressed by Air Asia. They cannot be contacted by telephone and are slow to respond to emails. The staff do not have the knowledge or authority to address the issues raised. Just hope that you do not have a problem to resolve with Air Asia.

i am a regular flyer with MAS and have always had 5 star service from both the ground staff and cabin staff. The ground staff at SYD airport are always friendly and always very helpful as i travel with young kids that can b a handful at times. I always receive extra assistance without even having to ask and my kids are kept entertained by the check in agent as well as acknowledged! I have flown Singapore Airlines a few times and cannot compare the two! The agents at SIN look at my kids and roll their eyes as though they are extra work for them to check in. MAS staff always show a great deal of friendliness. Cabin staff are also very helpful and assist us with all our needs. I have been on a flight that was delayed leaving SYD late last year and the experience was pleasant as staff were doing everything they could to keep us updated. although information wasnt always pesent, it was obvious that ground staff was passing on any info they knew as soon as they knew it. For the "Guest" above that complained about the delay from CPT-KUL-SYD, if you were at all educated in aviation you would know that aircraft engineers do not stand at the gate and relay info to ground staff on the hr every hr. they are busy fixing the problem for YOUR safety! And as for hotels, at short notice there isnt always the first choice of hotel available for 300+ passengers thats near the airport. Stop being selfish.

SYD-CPT (via KUL) return My wife, two young children and I were scheduled on Malaysia Airlines flight MH0202, Cape Town to Kuala Lumpur on Thursday, 14 April at 13:40. The flight was delayed due to an electrical fault.From the beginning the Malaysia Airlines customer service was atrocious! Information was sporadic. Malaysia Airlines representatives were non-existent. On the 14th, we were kept on a hot, uncomfortable plane whilst engineers were trying to identify and fix the problem. When we were finally told to disembark and wait at the gate, there was no information being relayed for hours to the passengers. We were given a paltry ZAR60 per passenger to buy refreshments from the one and only cafe in the departure lounge. Then we had to queue for more than 2 hours to get some refreshments. When we finally got to the start of the queue, there was no food and drinks left! We eventually we got put up in a hotel. A conference room (Duncan room) was supposedly set up where passengers could be updated by the the Malaysia Airlines representative. However, the representative was nowhere to be seen. Instead we were met by two employees from the handling company that knew no more than what the passengers did. Despite the Malaysia Airlines representive being at the hotel, it was nearly impossible to get hold of him as he was spending most of his time away from the passengers and on his phone. Only after a passenger uproar did we finally get an update by 1pm, only to be told we will be tentatively put on a flight 2pm on Saturday, 16 April. On Saturday, 16 April, when were were back at the airport to check in (again!) there was absolutel chaos! My family and I were queing for more than 1 and a half hours hours before reaching the check-in desk! When we finally boarded the plane, the plane departed 2 hours late! During the flight, it was discovered that the entertainment system did not work. So after all, we had to endure an 11 hour flight on a supposedly repaired and checked aircraft, with no inflight entertainment. We arrived in Kuala Lumpur 2 hours late and then again had to queue for hours to get our onwards boarding passes to Sydney, only to learn that we had a 13+ hours wait till the 22:10 MH0123 flight to Sydney! Although Malaysia Airlines put us up in a hotel, the hotel was an hour's bus ride from the airport. You would have thought that after all the waiting and queing Malaysia Airlines put its passengers through, it would put the passengers up in the hotel that was right there at the airport. We finally arrived in Sydney Monday morning - 3 days later than when we originally should have arrived! This means both my wife and I had to take 2 additional days off work to recover from the jetlag, exhaustion and stress from the ordeal. I will never fly Malaysia Airlines again, nor recommend it.