Kuala Lumpur - Melbourne Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Kuala Lumpur-Melbourne route
AirAsia X
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Malaysia Airlines
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Kuala Lumpur
Melbourne
AirAsia X
Global
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
Kuala Lumpur-Melbourne route
94.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
Airasia
Global
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
Kuala Lumpur-Melbourne route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Malaysia Airlines
Global
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
Kuala Lumpur-Melbourne route
40 total score
2 reviews
0% Recommended
100% Value for Money
2/5 Customer Service
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Thu, 09/12/2013 12:21 PM
KUL » SIN » MEL
From Kuala Lumpur International Airport (Kuala Lumpur) to Melbourne Airport (Melbourne) via Changi Airport (Singapore)
1 out of 5
WHY YOU SOULDNT FLY WITH AIRASIA
Definetely the worst flight experience i've ever had, and i travel quite often (ive taken more than 20 flights in a year). My flight was departing from kuala lumpur destination melbourne via singapore, i was on my way back to Australia after a little vacation, the flight (one way) had cost me about 300 australian dollars and that was the first time at all i was flying with air asia, i thought "a company that gets its name from a continent cant be so bad, nothing more wrong.. Got in the airport early morning in time for my flight carrying my two bags a hand baggage and a chcked in luggage expecting to hop up in an "international flight" but the first problems showed up right in the check in stage, my bigger luggage weight was 37 kilos i knew that the limit is generally 30 kilos and i was also ready to pay some dollar more to get it in and my hand baggage was 12 kilos just a couple more than a normal allowed one, when i bought the ticket none asked me anything about pay checked in luggage tax and everybody knows that in a international flight thats always included so i didnt worry about it too much. The girl from the check in asked a lot of money to put my bag in (a price each kilo actually) and after that she asked me the same for my hand baggage and informed me the limit was 7 kg!!!!!! what?? even the low cost companies allow at least 10 kg of hand baggage!!! so i ve had to pay a bit less than 500 dollars only for my bags!!! for a flight i paid 300 dollars now i was paying 800 dollars!! isnt it mad?? But it s not the end of the story unfortunately, really angry i jumped in the flight, the plane was quite old and noisy the seats were really UNCOMFORTABLE and SMALL even for a kid i guess!! But the thing that made me become a beast were as the stewardess said "NO MEALS INCLUDED" whaaat?? 13 hours of flight and no meals included??? the funny thing is : if you dont have money in the card or exactly the quantity of money cash you need to get food they wont even give you a glass of water!!!! you can even die there and they wont give a damn!! last of all i have to say this is the worst company in the world i think they have to cha
Recommended: No
Value for money: No
Customer Service: Very Poor
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Sat, 07/06/2013 11:59 PM
MEL » KUL » SIN
From Melbourne Airport (Melbourne) to Changi Airport (Singapore) via Kuala Lumpur International Airport (Kuala Lumpur)
1 out of 5
Horrible Service, Extremely Rude Steward!
The worst airlines ever! Service was extremely poor, one particular middle aged steward was extremely rude. He shouted at passengers each time request was made and the stewardess was no different! I strongly do not recommend anyone to travel with MAS unless you can tolerate rudeness and humiliation from grouchy super rude staffs. It is the first and last time would I choose to travel with MAS. Never again!!!!
Recommended: No
Value for money: Yes
Customer Service: Very Poor
Thu, 04/19/2012 05:00 AM
MEL » KUL
From Melbourne Airport (Melbourne) to Kuala Lumpur International Airport (Kuala Lumpur)
5 out of 5
Consistently good
Air Asia X represents great value for money. We had booked our tickets months in advance but flights were never cancelled or delayed. Always happy with all connecting flights aswell, can't fault them especially for the price!
Recommended: Yes
Value for money: Yes
Customer Service: Good
Wed, 12/07/2011 09:32 PM
CPT » KUL » MEL
From Cape Town International Airport (Cape Town) to Melbourne Airport (Melbourne) via Kuala Lumpur International Airport (Kuala Lumpur)
3 out of 5
Not my airline of choice
My main disappointment with this airline is that I've read how good they are but my experience was different . We flew from Cape Town on an old 747 overnight. The so called lay flat bed was at a 45 degree angle that one slid down constantly not very helpful for sleeping. I thought the meals were less than ordinary and not up to my expectations. However value for money paid - you get what you pay for. The flight from KL to Melbourne was in a better craft 733 but the seats were like bricks and one still slid down the seat in the incline position even though the footrest was extended. The meals on this flight were again less than ordinary only a brunch was served on a nine hour flight with snack two hours from Melbourne. In hindsight I'd not fly MAS again but had no alternative on this trip. I travel frequently and think there are better services out of Melbourne
Recommended: No
Value for money: Yes
Customer Service: Satisfactory
Thu, 08/04/2011 10:26 AM
KUL » MEL
From Kuala Lumpur International Airport (Kuala Lumpur) to Melbourne Airport (Melbourne)
5 out of 5
an excellent compromise to malaysia airlines
long haul flight with this low cost airline. I highly recommend flying with this airline. I think their offer a very good value for money. The aircrafts looked new and well maintained. AirAsiaX staff are friendly, helpful and really efficient. Prices are interesting and reasonnable.
Recommended: Yes
Value for money: Yes
Customer Service: Good