Kuala Lumpur - London Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Kuala Lumpur-London route
Emirates
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Global
Emirates
AirAsia X
Emirates
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Kuala Lumpur
London
AirAsia X
Global
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
Kuala Lumpur-London route
60.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
Emirates
Global
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
Kuala Lumpur-London route
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
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Wed, 04/18/2012 02:54 PM
LHR » DXB » KUL
From Heathrow Airport (London) to Kuala Lumpur International Airport (Kuala Lumpur) via Dubai Airport (Dubai)
3 out of 5
During Flight great.. otherwise dissapointing..
The flight itself and in flight entertainment were good. The food is not bad, and the service from the attendents is very good actually. The disappointment came where we came to check-in.. We booked our flights a long time before the day. This was because of the good price and also enabling us to select our seats long before the actual day and not worry. Come the check-in of the flight and we notice that the plane has changed (from an A380, to a smaller 777) this meant we had our seats re-allocated. This alone is OK, but not to be notified in any way at all, and to have our window seats re-allocated was very much out of order. We asked for an explanation on this, and although very politely returned in conversation, the only response we got was "sorry sir yes, a lot of passengers are finding this problem, apologies" the service otherwise is good. Its just this very simple element of customer service was overlooked.
Recommended: Yes
Value for money: Yes
Customer Service: Good
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Tue, 11/15/2011 04:07 PM
STN » KUL
From Stansted Airport (London) to Kuala Lumpur International Airport (Kuala Lumpur)
5 out of 5
As good as any other but without the frills
For those who don't care to drink themselves silly, eat for the sake of it or watch endless movies, Air Asia offers excellent value direct flights from London to KL which are at elast as comfortable in economy as any other airline flying the route.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Sun, 10/23/2011 08:47 AM
KUL » STN
From Kuala Lumpur International Airport (Kuala Lumpur) to Stansted Airport (London)
2 out of 5
Needs to improve...again
LONDON KL LONDON seats are getting smaller and close to unbearable. This was not the case last year, it now feel uncomfortable and cheap- that is not acceptable for 12 plus hours. Found myself promising to look for alternatives for this regular flight. Crew lazy and can be rude, offer little or no help, and will just stand at back galley laughing shouting and playing for whole flight. They get upset if have to work some very very grumpy and rude some try to make up for their bad coworkers.management seems to have failed here. Summary- until decent seat size returns avoid airasiax, prices getting higher, seats smaller, crew lazier, better spend a bit more and fly in comfort
Recommended: No
Value for money: No
Customer Service: Very Poor