Kuala Lumpur - Hangzhou Flight Reviews

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Kuala Lumpur
Hangzhou
AirAsia X
Global
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
Kuala Lumpur-Hangzhou route
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
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Sat, 10/22/2011 10:25 PM
PER » KUL » HGH
From Perth Airport (Perth) to Hangzhou Airport (Hangzhou) via Kuala Lumpur International Airport (Kuala Lumpur)
1 out of 5
Told my flight was cancelled via A TEXT MESSAGE
I booked on Air Asia website to fly from Perth to Hangzhou. Once I had booked this I was sent a confirmation saying I would be having a stopover in Kuala Lumpur. 12 hours before my flight I was sent A TEXT MESSAGE to tell me my flight from Perth to Kuala Lumpur would be delayed for ..... hours. This obviously meant I would miss my flight from Kuala Lumpur to Hangzhou but this was not mentioned. I was already annoyed as I did not ask or realise there was a stop off in Kuala Lumpur and now it was made out I had booked these two flights separately. So I tried to log into my air Asia account. I must have requested a new password and changed it 10 times and it still would not let me log on. I then called the airline. The first person I called had no idea of any delay, he then suggested i cahnge my flight to leave the day before! I had to tell him what date it was and that that flight left earlier that day! The next lady I spoke to had a horrible attitude. She just said there was nothing she could do that yes clearly I would miss my flight to Hangzhou. Though luck. Anyway. I then ended up having to go into Kuala Lumpur and check into a hotel and stay a night until the next flight to Hangzhou the following morning. I just wish someone could have apologised at least or told me the best thing to do. I was told I could either stay one night in Kuala Lumpur or 3 nights in Perth until I could fly with no delays. A horrible experience.
Recommended: No
Value for money: Yes
Customer Service: Poor
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