KLM Reviews | Opinions of KLM shared by travelers



KLM

KLM logo
IATA code:KL
ICAO code:KLM
Alliance: SkyTeam
Overall Satisfaction:
1.7 out of 5
18.5% of people who wrote a review recommend flying with KLM.
22.2% of people who wrote a review think KLM offers a good value for money.
77.8% of people who wrote a review think KLM offers a very poor customer service.
Classes of service
Economy
81.5%
Business
18.5%
First
0%
Customer Service
Excellent
11.1%
Good
7.4%
Satisfactory
0%
Poor
3.7%
Very Poor
77.8%
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How is KLM ranked...?
#1
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#2
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#3
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

KLM Reviews

"A Full Service Airline ??"

Review

Travelling to AMS for a vacation, KLM had the best prices, ended up being a very expensive return journey. My flight left on time however i was amazed to be flying on a 20something year old MD 11 ! Not as bad as i thought for comfort, no entertainment and no welcome aboard feeling. Meals consisted of a sandwich/wrap after take off and a pleasant hot breakfast before landing. Cabin crew mostly old and tired like their aircraft, only one happy, chatty young lady working that night. Grooming seems to not be an issue at KLM, crew not caring how they look.No toothbrushes provided for economy passengers, crew seemed offended that i even asked.
Check in at AMS: i was laughed at by the staff member who didn't like my chances of getting back to DXB on that day. At the gate i was waitlisted with KLM STAFF TRAVELLING ON LEISURE ! Needless to say they were given priority and myself and one other passenger were left behind. Staff travel have priority over revenue passengers? Disgraceful. Was booked onto a flight the next day, however this was not possible as i was due to be at work. I had to go back to departures and find a flight leaving that day. Air France were able to book me through Paris for that evening but my ticket was not able to be used as it was a "special ticket", so i paid 600 euro to get home. Air France was a lovely experience completely different to KLM although they are the same airline now ? Arrived into DXB on time, thankyou AF. I never used my KLM ams-dxb ticket or my KLM/AF dxb-ams ticket,i learnt my lesson. Never again KLM.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"KLM blocked ticket - no holidays - no refund at all"

Review

KLM is the worst airline I've ever had!!! I really warn you to ever fly with KLM!
I had the problem that I bought a flight ticket for my boyfriend and KLM just blocked the flight ticket for no reason at all!! And he had to stay home and could not visit me.
I thought that everything was due to a small mistake and that we would get our money back in no time. But I was so wrong. Up until today (2,5 month later) KLM refuses to refund the money. In the meantime I call and write the KLM customer service every week and ask them to refund the money, but all they tell me is tthat they will investigate and I should wait until they contact me. But nothing ever happens.
All in all, I really warn you to fly with KLM - maybe your flight ticket is the next one to be blocked.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Rude service staff"

Review

I used the toilet in plane and while I was in cabin staff started servicing with trays. I tried to return my seat but the way back was blocked by the tray. I notified the service staff and kindly asked to move tray a bit back in order to let me use the empty seat just next to me to pass forward. The answer was a rude single "NO!", she didn't let me pass while she could do it easily! I had to wait for 20 mins on foot on the back of plane for them to pull their trays back! Never had such a rudeness before in any country! How kind of behavior is that? Is it KLM culture?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"worst airline ever flown"

Review

I flew KLM only once as it was the most convenient flight. Firstly the flight out of Tokyo was 3 hours late. Then the service on the plane was atrocious. The flight attendants kept stepping on my feet as they walked past and never even apologized. Finally when I came back to Tokyo from Paris, they said they "forgot" my suitcase in Paris and I had to wait 2 days to get it back, without any compensation for my out of pocket expenses. Overall, it was a terrible experience. The whole airline from the top to the flight attendants are rude and arrogant, and provide a pathetic service at an expensive price. You'll be better off paying less or more and going for some other airline. I have flown many different airlines, and KLM is by far the worst. I have no idea how they stay in business.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"POOR REFUND POLICY"

Review

We booked two tickets from KLM. One had to be refunded.
For the person who travelled had a good flight to USA. But while returning back, they did not server any drinks when asked. Even after booking a non-veg meal, all meals served were veg and were giving reasons as the non-veg was over. What kind of service is this?

For the ticket that was supposed to be refunded---Its been a month & 5 days and we have still not got the refund. Everyday we call those guys. They always ask us to call on the next day. But they have NO answer.

They are great in booking a ticket & pathetic in refunding.

We DO NOT recommend this FLIGHT!
Pathetic it is!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"KLM does what KLM does best"

Review

I flew with KLM a couple of times on the Amsterdam - Paramaribo route. The cabin crew is nice, professional and friendly. No, they won't go the extra mile, but as an economy class customer you don't get 'that extra mile' to begin with. You get what you pay for and they give it to you like promised. Food is ok, flights were on time. The MD-11 is an older plane, so it may not look as fancy of some of the newer Airbusses or Boeings, but it can still hold its place.

We had a quite annoying group of passengers in front of us with kids, who let them play, jump up and down on the seats and scream for most part of the flight. I would have liked the cabin crew to have said something about it as I and a couple of other passengers tried to, but they didn't. One of the cabin attendants did thank us when we de planed for being so patient with the kids.

All and all a pleasant flight, even though 9 hour flights are hardly ever pleasant.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"vlucht 662"

Review

Traveled from IAH to AMS on a refurbished 747 combi. The plane was clean and the seats were comfortable. The on-demand entertainment is a huge improvement with a wide range of movies, shows, music, and games. The food was fairly good for airline food, and the drink service was consistent throughout the 9 hour flight. Very attentive flight attendants, always smiling, and even brought hot towels after dinner and before landing. Transfer through Schiphol was pleasant as usual. KLM has shown a huge improvement in recent years, and is probably one of the best airlines in Europe.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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