KLM Reviews | Opinions of KLM shared by travelers



KLM

KLM logo
IATA code:KL
ICAO code:KLM
Alliance: SkyTeam
Overall Satisfaction:
1.7 out of 5
18.5% of people who wrote a review recommend flying with KLM.
22.2% of people who wrote a review think KLM offers a good value for money.
77.8% of people who wrote a review think KLM offers a very poor customer service.
Classes of service
Economy
81.5%
Business
18.5%
First
0%
Customer Service
Excellent
11.1%
Good
7.4%
Satisfactory
0%
Poor
3.7%
Very Poor
77.8%
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How is KLM ranked...?
#1
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#2
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#3
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

KLM Reviews

"Customer Service"

Review

I traveled with KLM in September 2010 and flight was cancelled due to the pilot was under the influence of alcohol. we were put up in a hotel overnight and given a flight the following morning. My trip was to visit my Daughter in America as she was due to go into hospital and I wanted to e there for her as my flight was cancelled and had to travel the following day I missed her appointment with the hospital> I have tried to claim compensation due to a flight delayed over 24 hours KLM keep ignoring my request and have said they can not pay me compensation due to the fact that it has took me 2 years to claim and time has ran out this is a lie I have been writing to them since 2010 and also CAA who said yes I was entitled to the compensation however KLM still will not pay out and have closed my case. I have traveled with many airlines and have to say that this airline has the worst customer service I have ever come across also it is impossible to speak with anyone it has all to be done by email!! surely there is a number you can contact someone? would love the directors email address???

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Sat, 06/15/2013 09:19 PM
4 years ago

Here you go :-)

peter.hartman@klm.com

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"NO customer service"

Review

Simply put --- the very worst customer service of any airline. I made almost 200 international trip on many airlines. KLM was an absolutely horrible experience. Never again.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Business Class
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Fri, 12/14/2012 06:38 PM
4 years ago

agreed - there is a pattern here, it's not a one-off

"Shocking"

Review

Rude check-in staff. Awful customer services. Avoid KLM at all costs.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Flying blue rip-offs"

Review

The Skyteam arrangement seems to allow theft of accumulated airmiles - first by inserting an expiry date then by not honoring miles. I had 250,000 miles - last flight not recorded and they deletd all. customer services are truly awful robots who conspire in this. Never again

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Good allround performance"

Review

I had to fly for me work to Delhi and although I live in Switzerland and have other airlines to fly with I always like to take KLM, especially since I'm a platinum FB member. The departure in Amsterdam was on-time and less hectic than the normal flights to India. Last time I flew with a 744 and this time it was with an MD-11 with also makes a different since it holds less passengers. The service on-board is always great and the FA's are among the best. Arrival on time as well. Departure from IGI airport was good, received a complimentary host who guided me through the airport all the way to check-in which was nice and had some time to spend in the lounge. Took the short menu option and went to sleep. Slept all the way until shortly before arrival in AMS and still received a small breakfast. Good allround performance from a good airline.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Business Class
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"Worst trip of your life"

Review

I have tried this airline 4 times and don't plan on flying with them again. Their staff are ignorant and incompetent and some of their information can be so misleading that you can end up missing your flight (happened to me). They don't understand the meaning of customer service and can make your life a living hell if you are in a difficult situation. One time I was distressed with tears running down my face because they made me miss my flight and the staff were so rude and every time I tried to get them to hear me out, they would yell at me and even go as far making derogatory comments about how I am the only one who missed my flight (implying that I am stupid). If you value your sanity and are planning a muli stopover trip avoid Amsterdam airport and KLM or chances are YOU WILL GET SCREWED!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The worst customer service"

Review

I've had a flight from London Heathrow to New York (JFK) via Amsterdam in May 2011. I've booked an Economy class seat. However I wanted purchase Economy Comfort seat. I was ready to pay for it. I've tried to book this seat online however there was a technical issue on KLM website. So I've called them few times and ask to book an Economy Comfort seat. They told me that there is an issue online and promised me that I will get my desire Economy Comfort seat reserve. When I've arrived at Schiphol all Economy Comfort seats were gone. I've raised a complain about their service and I've sent many emails, letters to HQ but no respond. I've cancelled my Flying Blue membership.
KLM don't care about customer service.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"KLM Crippled Me"

Review

I flew from Amsterdam to San Francisco. I was injured when the backrest of the seat in front of me collapsed unexpectedly during a flight on KLM ROYAL Dutch airlines and hit me square on the top of my head. I experienced severe injury to my cervical spine! I am in need of an operation, which I cannot afford. Had I been treated immediately after the accident, the injury would have healed 100%.

The flight attendants did not have a clue how to treat me after the injury. They were rude and incompetent.

Till today I have received no assistance from this airline. Watch my youtube video, “KLM Crippled Me”! KLM really do not know how to treat their customers. We should make it known to them that without us, they have no business!

I am of the opinion that KLM Royal Dutch Airline is the worst commercial airline! I won’t ever fly this airline again!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Business class fare for economy class seat"

Review

My wife and I flew with KLM round trip from Amsterdam to Cairo. At 6'4" I could barely fit in the "business class" seat. After complaining to KLM I was awarded a $150 voucher so that they could repeat my nightmare of service and comfort definincies.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
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"no customer support"

Review

october 2011 flight rome to cardiff vis amsterdam, delayed us in the airport due to lack of stands for the plane so we missed connecting flight, all the staff couldn't care less including ground staff: had to stay in airport hotel over night, lost our bags , were never put on in rome so did not arrive back to cardiff for 4 days. JANUARY 2012 FLIGHT CARDIFF TO DUBAI via amsterdam, to catch cruise arrived in amsterdam and 15 minutes before dubai departure cancelled the flight due to technical reasons, i'm sure it was due to it being half full meaning we missed our cruise ship connection, attitude they could not care less, totally unwilling to help totally unwilling to provide any compensation, holiday ruined , attitude equivalent to FAULTY TOWERS

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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