KLM Reviews | Opinions of KLM shared by travelers



KLM

KLM logo
IATA code:KL
ICAO code:KLM
Alliance: SkyTeam
Overall Satisfaction:
1.7 out of 5
17.4% of people who wrote a review recommend flying with KLM.
21.7% of people who wrote a review think KLM offers a good value for money.
78.3% of people who wrote a review think KLM offers a very poor customer service.
Classes of service
Economy
82.6%
Business
17.4%
First
0%
Customer Service
Excellent
8.7%
Good
8.7%
Satisfactory
0%
Poor
4.3%
Very Poor
78.3%
Spread the word...
Plan a trip
Popular Destinations
How is KLM ranked...?
#1
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#2
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#3
28.4 total score
23 reviews
17% Recommended
22% Value for Money
1.7/5 Customer Service
#1
63.7 total score
5 reviews
60% Recommended
60% Value for Money
3.4/5 Customer Service
#2
55.6 total score
6 reviews
33% Recommended
83% Value for Money
2.8/5 Customer Service
#3
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#4
52.7 total score
8 reviews
50% Recommended
63% Value for Money
2.5/5 Customer Service
#5
49.3 total score
24 reviews
46% Recommended
50% Value for Money
2.5/5 Customer Service
#6
47.1 total score
28 reviews
46% Recommended
54% Value for Money
2.2/5 Customer Service
#7
46.2 total score
21 reviews
38% Recommended
43% Value for Money
2.5/5 Customer Service
#8
44.3 total score
14 reviews
36% Recommended
43% Value for Money
2.6/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
77.3 total score
3 reviews
67% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#23
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#24
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#25
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#29
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#30
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#31
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#34
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#35
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#39
24 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#40
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#41
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#44
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#45
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#47
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#48
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#60
43 total score
21 reviews
33% Recommended
43% Value for Money
2.4/5 Customer Service
#61
36 total score
8 reviews
25% Recommended
38% Value for Money
1.9/5 Customer Service
#62
28.5 total score
10 reviews
20% Recommended
20% Value for Money
1.7/5 Customer Service
#63
28.4 total score
23 reviews
17% Recommended
22% Value for Money
1.7/5 Customer Service
#64
28.4 total score
7 reviews
14% Recommended
14% Value for Money
1.9/5 Customer Service
#65
28.4 total score
25 reviews
16% Recommended
24% Value for Money
1.7/5 Customer Service
#66
24.4 total score
6 reviews
0% Recommended
17% Value for Money
1.7/5 Customer Service
#67
22.5 total score
10 reviews
10% Recommended
10% Value for Money
1.5/5 Customer Service
#68
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
52.4 total score
22 reviews
50% Recommended
45% Value for Money
2.9/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#4
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#7
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#8
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#9
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#10
44.3 total score
14 reviews
36% Recommended
43% Value for Money
2.6/5 Customer Service
#11
28.4 total score
23 reviews
17% Recommended
22% Value for Money
1.7/5 Customer Service
#12
15.4 total score
9 reviews
0% Recommended
11% Value for Money
1.1/5 Customer Service

KLM Reviews

"Worst European Ailine and Schiphol airport"

Review

I had a problem with KLM than eventually can be easly overcome by common sense, something that in Amsterdam KLM, does not seem to produce.

I'm a long term custmer of KLM, I'm not a frequent flyer but I'm one of the client that used to feed the company coffer at least once a year with a transcontinental flight.

I was travelling from Jakarta to Geneva, when a snow storm hit the Swiss city, as the local airport management is using company like ISS, a cleaning and security that pay staff the lowest salary ever in the industry. Also employ company to clean the runway, but they do not work at night because it cost too much.

Result my flight was cancelled and KLM refuse to give a seat on the next flight, the one used to carry business people from London to Geneva, the money people. So, were there a seat available? There are always three seats free, plus eventually the business upgrade.
Worst, they treat me as a hassle and not as client, I'm been polite saying I was travelling for 14 hours, from my hotel in Jakarta, they did not care at all.

The case is closed, I will never ever use a company that treat customer like that, rude and careless to say the least.

My girlfriend just Yesterday, the 16 of April 2014, had a ticket issue in Geneva, the travel agency did not inform her that Indonesia require a 6 month valid passport, but her was valid 5 month and 10 days!
At the airport of Geneva, one of the worst in Europe, the world second headquarter of IATA (Air transport associacion), the staff of KLM, allow her to board to Amsterdam, despite the fact that she had clearly a transcontinental flight to board, they did not check the validity of the passport (CARELESS, LAZY AND INCOMPENT STAFF) she reach the gate in Amterdam and a histeric girl refuse her to board to Jakarta. No written explaination given, no excuses, no other reasonable solution.
At that point the ticket (not refundable) was lost, reaching Indonesia, where they care less of validity, a fine can overcome the administrative problem. Or flight back to Amsterdam, and anyway, loose the ticket.

Common sense is not a gift in AMSTERDAM SCHIPOL and for sure not of KLM.

3th case a friend of mine, a doctor from Indonesia has gone trought an umiliating questioning by the police in SCHIPOL because his research visa was not matching his appearance, this is even more disturbing, a scientist must "LOOK" like what? You tell me.

My final judgement, is that what ever reason they might have in Amsterdam they are rude, lazy, cinic, histerical and under trained, really AVOID AMSTERDAM SCHIPOL.

Davide

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your KLM review
Advertisement

"Flight attendants' biasness to their own nationality"

Review

Had to ask 3 TIMES to finally get a glass of water. From different flight attendants too! No smile nor warmth coming from the air stewardess. Obvious discrimination towards me seeing that I'm asian. WTF. Other times she is busy talking cheerily to another european family who are sitting right in front of us. Never again flying with K FUCKING LM. fucking female dogs.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your KLM review

"Call yourself royal airline?"

Review

Absolutley discusting klm should be ashamed of themselves first time me and my husband flew with klm! Checked in at kuwait and were told we couldn't possibly sit together even though we had booked 8 months in advance wouldnt a woman and a man booking together would suggest we would like to sit next to one another silly me! As soon as we boarded the plane the faces of the flight attendants left something to be desired! A smile perhaps? In the frount pocket of my husbands seat was a half eaten sandwich and a dirty tissue and in mine a slice of cheese i got my phone to take a picture! Our connecting flight was in Amsterdam so we waited near to the gate and had a drink and a pastry we only had an hours wait as we ventured towards the gate security was super busy when we arrived at the gate on time as the boarding pass stated we were told our flight was already leaving wtf! And it had boarded early we didnt no what to say and were pushed along to the transfer desk no time to plowed out case we has to dish out 48 euros each on top of the 500 Gbp we had already shelled out per person what a great start to our HONEYMOON we were then assured that our luggage would arrive in Manchester on the flight we had just transferred onto.
When we arrived in Manchester guess what! No luggage! And were told that if it did arrive that evening they would courier it to our home in wales! When we arrived home we called the airport to check nobody knew anything and had not even bothered to contact Amsterdam! Atleast 5 hours passed i was panicking as we were flying out the following evening to Singapore i need clean clothes! Another 2 hour phone all later a very rude young man informed us our luggage could possibly be in its way to New York and could offer us 200 euros and when the luggage was retained would send it to Singapore! Refused to let me speak to higher management i will not tell u the words that were exchanged between my husband and the rude young man! Finally the next evening after shopping all day just to have some fresh clean clothes on a phone call was made to check on the luggage "oh yes mrs bakkar your luggage was found yesterday afternoon we forgot to call you our mistake can you collect it from the airport?" My reply you get someone i dont care who it is if my luggage is not here in 1 hour all hell is going to break loose! Finally got our luggage back!
After a fantastic honeymoon to Singapore and Bali on Singapore airlines we returned home for a few days then the dreaded time came back to kuwait where we work on klm! Check in awful miserable faces yet again reached Amsterdam for connecting flight where you have to print your own boarding pass on a blue machine well the bloody blue machines wernt working with one very aggressive klm staff screaming at costumes use the blue machines its not hard! I felt like screaming back at him their not working u thick shit but why should i lower myself! There were 5 women sat at the desk gossiping obviously to idle to do their job. Finally it was our turn to collect our boarding passes where she proceed to tell us our flight ws leaving in 10 minutes another lady at the side of me asked one of the staff please can you help me with the machine. It won't print my ticket the woman behind the seat brashly told her its not my job and turned away! Customer service is not in their job description lets just say the flight back to kuwait was a long and painful one! My husband ordered 3 vodka with tonic and then was refused anymore alcohol because the flight attendant told him that he was only allowed 3! Klm is the worst most discusting unfriendly unfair airline i have ever come across i will u form everyone i know and will not stop with the complaints ! Not to mention when we received the luggage in kuwait guess what DAMAGED!!!!!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your KLM review

"Traveling with Baby"

Review

Some how was my first time Travel on the plane and found so much fun.
i got very good friend with the plane atendent they were so nice with Son Myles Luttaya. let me say services happy people they made my life feel happy and change.. i and my family we love KLM airline we Appreciated all the work you

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your KLM review

"Terrible Apathetic Onerous Customer Service"

Review

My case follows, but up front, KLM is extremely difficult to write to for customer service. You can tell they don't really care because if you do find the area on their web site their policy is to reply with a "no reply e-mail" and give you NO WAY back to your original complaint on line. You have to go through the whole process of find the place to submit and then re-submit it completely again. They are big on template answers and "we're sorry you feel that way," all without concrete support. As another reviewer stated, "How do they get away with such poor customer service?" Particularly with a proven loyal customer?
I've been an Elite Platinum Member of KLM, Flying Blue, by my records for 9 years, this was reflected on the KLM web site. I was looking forward to making their "lifetime" Platinum member status at 10 years when they changed my web page to reflect 8 years?? I was already bragging on the how this policy was a good way to reward me and this was THE YEAR, when it occurred. Putting me in an embarrassing place with family, friends and business associates. ALL attempts to get an answer came through the same process listed above. First a template, "we're sorry to hear….." with an explanation of why their right. Second attempt and all future attempts never dealt with their on line error. THEN after month, a second phone call, an hour to tell me they are right and I needed a screen shot, "proof," of what I said to them. 22 e-mails to finally call me a liar and tell me to prove their error. Then on my next attempt the comments, "we've communicated with you and explained the situation." Basically, f..k off. Years and years as a loyal platinum level member to be treated like this !!!! You figure if you want to deal with KLM. !

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
Comment on this review or Add your KLM review

"The worst ever experience and customer care in 20 years of frequent flying"

Review

At the end of a terrible flight (late, with very bad "positive" landing and after a useless debate to avoid leaving my fully compliant hand luggage for check-in), my brand new laptop has been destroyed by having been made falling very badly by the flight attendant.

I have raised a complain via their Customer Care web-page (I wonder how they dare using the word "Care" close to "Customer"), result: LOST TIME!

The Customer Care Coordinator (Mr. *****) refused twice to find a win-win remedy and hid behind the contractual accountability for any cabin luggage (even when damaged directly and exclusively by KLM personnel).

Not only me and my family will never ever fly KLM for all our life, but I have committed to spread the bad publicity to all my colleagues & friends and beyond.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your KLM review

"Customer Service"

Review

I traveled with KLM in September 2010 and flight was cancelled due to the pilot was under the influence of alcohol. we were put up in a hotel overnight and given a flight the following morning. My trip was to visit my Daughter in America as she was due to go into hospital and I wanted to e there for her as my flight was cancelled and had to travel the following day I missed her appointment with the hospital> I have tried to claim compensation due to a flight delayed over 24 hours KLM keep ignoring my request and have said they can not pay me compensation due to the fact that it has took me 2 years to claim and time has ran out this is a lie I have been writing to them since 2010 and also CAA who said yes I was entitled to the compensation however KLM still will not pay out and have closed my case. I have traveled with many airlines and have to say that this airline has the worst customer service I have ever come across also it is impossible to speak with anyone it has all to be done by email!! surely there is a number you can contact someone? would love the directors email address???

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your KLM review
Sat, 06/15/2013 09:19 PM
1 year ago

Here you go :-)

peter.hartman@klm.com

"NO customer service"

Review

Simply put --- the very worst customer service of any airline. I made almost 200 international trip on many airlines. KLM was an absolutely horrible experience. Never again.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Business Class
Comment on this review or Add your KLM review
Fri, 12/14/2012 06:38 PM
1 year ago

agreed - there is a pattern here, it's not a one-off

"Shocking"

Review

Rude check-in staff. Awful customer services. Avoid KLM at all costs.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your KLM review

"Flying blue rip-offs"

Review

The Skyteam arrangement seems to allow theft of accumulated airmiles - first by inserting an expiry date then by not honoring miles. I had 250,000 miles - last flight not recorded and they deletd all. customer services are truly awful robots who conspire in this. Never again

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your KLM review