Kingston - Fort Lauderdale Flight Reviews

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Kingston
Fort Lauderdale
Spirit Airlines
Global
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
Kingston-Fort Lauderdale route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Wed, 08/08/2012 08:38 PM
FLL » KIN
From Fort Lauderdale International Airport (Fort Lauderdale) to Norman Manley Airport (Kingston)
1 out of 5
Misleading Cheap Flight
Spirit Airlines is a so misleading. As nowadays everyone books through a travel service online-Travel One this time and the fact that Spirit charges for bags was never mentioned!!!!!!!!!!!!!! My father who is 74 booked the flight and did not know to even ask this. Spirit Airlines charges 30 bucks each way for even carry ons! International flight only 40 lbs limit! And 33 bucks each way if you want to check a bag in!! I called customer service and they gave me the run around that it was policy and no way they could wave or even give dad a discount! I spoke with the manager after about 30 minutes hold time and he was set in his ways too!! After living 74 yers of being honest and still working not even a Senior Discount! Spirit Airlines-- BAD SPITRIT AND CRAPPY CUSTOMER SERVICE!!
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 2012-09-24 01:40

If the website you used to book was not the actual airline then you should be upset with that particular website that they did not inform you of such and not the airline directly. You can't even go through the reservation process online without seeing this red flag all over Spirit's website and it even walks you through the bag fees including the charge for carry on bags.

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