Kenya Airways Reviews | Opinions of Kenya Airways shared by travelers



Kenya Airways

Kenya Airways logo
IATA code:KQ
ICAO code:KQA
Alliance: SkyTeam
Overall Satisfaction:
2 out of 5
0% of people who wrote a review recommend flying with Kenya Airways.
50% of people who wrote a review think Kenya Airways offers a good value for money.
50% of people who wrote a review think Kenya Airways offers a satisfactory customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
50%
Poor
0%
Very Poor
50%
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How is Kenya Airways ranked...?
#1
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#2
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#1
78.7 total score
8 reviews
75% Recommended
88% Value for Money
3.8/5 Customer Service
#2
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
81.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#6
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#7
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#8
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#9
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#10
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#11
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#12
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#13
32 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#14
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#16
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#17
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#21
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#22
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#26
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#27
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#28
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#29
17.5 total score
7 reviews
0% Recommended
0% Value for Money
1.6/5 Customer Service
#30
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Kenya Airways Reviews

"Really bad"

Review

The seat was broken as well as the seatbelt
Very unconfortable
Service terrible
Food disgusting
Delayed both flights

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"it would be much better if they improve their on-time performance."

Review

We were flying from Bangkok to Johannesburg and had a two-day stopover in Nairobi. The 4 flights were delayed!!! from 1 hour to 4 hours delayed!! very annoying! and nobody feels sorry for you, that just the way it is!
I have to admit that, finally onboard(!), the service was pretty good, and flight attendants were friendly and polite, and did a good job.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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