Jubba Airways Reviews | Opinions of Jubba Airways shared by travelers



Jubba Airways

IATA code:6J
ICAO code:JUB
Overall Satisfaction:
1.1 out of 5
0% of people who wrote a review recommend flying with Jubba Airways.
0% of people who wrote a review think Jubba Airways offers a good value for money.
85.7% of people who wrote a review think Jubba Airways offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
14.3%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
85.7%
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How is Jubba Airways ranked...?
#1
17.5 total score
7 reviews
0% Recommended
0% Value for Money
1.6/5 Customer Service
Not rated
#1
78.7 total score
8 reviews
75% Recommended
88% Value for Money
3.8/5 Customer Service
#2
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
81.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#6
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#7
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#8
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#9
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#10
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#11
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#12
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#13
32 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#14
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#16
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#17
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#21
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#22
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#26
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#27
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#28
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#29
17.5 total score
7 reviews
0% Recommended
0% Value for Money
1.6/5 Customer Service
#30
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Jubba Airways Reviews

"Jubba airways is a Joke"

Review

I travel with my family from Dubai to Bosaso via Hargeysa. Three of my cargo luggage was left at hargeysa airport and the reason given was flight would not take and three days later they have asked me to pay taxi to get the luggage and i have paid $40 to get the bags. Coming experience was the worst one, we was kept at Bosaso airport without flight in 2 hours and when we came to to Hargeysa airport our flight was given to other people who was going to haji and we was kept Hargeysa airport another 3 hour with no food, no communications and worst of all we gone through five checks.I would not advise any human beings to travel with this flight and they should not have operating license at all.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst flight ever"

Review

Awful. Absoluely awful. My flight was delayed by nearly 3 hours. When we finally got ready to board our flight, we were told our connection had been changed to djubouti which took an hour and a half longer than flying to hargeisa. I cant get over the lack of communication and information. The flight attendents were extremely rude and one in particular decided speaking in his native tongue to passengers was a great idea evwn though he could speak English. Our flight landed 3 and a half hours late. As i was travelling alone, my mother was extremely worried about me and contacted the airline. This was during the flight from djubouti to dubai and they KNEW what time we were due to arrive. (Roughly 9pm). However they decided to pluck a number from thin air, 1am. Considering my flight had left at 2pm, she had a cause for concern. And the cherry on top is that they left our bags back in mogadishu. So NOW im without clothes because of these absolute morons. Emirates and qatar are due to start flying to Mogadishu. Turkish airlines do so already. STAY AWAY FROM JUBBA.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst flight ever"

Review

Awful. Absoluely awful. My flight was delayed by nearly 3 hours. When we finally got ready to board our flight, we were told our connection had been changed to djubouti which took an hour and a half longer than flying to hargeisa. I cant get over the lack of communication and information. The flight attendents were extremely rude and one in particular decided speaking in his native tongue to passengers was a great idea evwn though he could speak English. Our flight landed 3 and a half hours late. As i was travelling alone, my mother was extremely worried about me and contacted the airline. This was during the flight from djubouti to dubai and they KNEW what time we were due to arrive. (Roughly 9pm). However they decided to pluck a number from thin air, 1am. Considering my flight had left at 2pm, she had a cause for concern. And the cherry on top is that they left our bags back in mogadishu. So NOW im without clothes because of these absolute morons. Emirates and qatar are due to start flying to Mogadishu. Turkish airlines do so already. STAY AWAY FROM JUBBA.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"My review"

Review

Good customer service! The staff were polite and courteous. Only issue I had was that I was suppose to get a flight from Galcayo to Mogadishu with this airways and I got my ticket a month before my departure but someone bribed the airlines to give up my seat so that they could have a seat in the airplane. I went in a day before my flight to get my ticket, but these liars tell me the plane got "cancelled" when in reality, they sold my ticket to someone else. It was a nightmare for me because I has another flight waiting for me in Mogadishu. Thankfully, my cousin pulled a few tricks from his book and I ended up riding with African Express. I am a bit iffy about whether I would recommend this airline to others. If you MUST ride with his airline, please book your ticket AT LEAST five days before your flight so these people don't sell your ticket to another person who is desperate for last-minute seats . This airline needs to remain professional and it needs to stop accepting bribes. Other then this, I had no other issue with this airline.

Conclusion
Value for Money:No
Customer Service:Excellent
Cabin:Economy Class
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"Lost baggage "

Review

The very worst experience they lost my bag and I'm still waiting for a composition when I spoke their managers in Dubai they were useless and didn't do anything about it. Ii would not recommend and will take this matter further how ever it takes.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"WORST AIRPLANE I'VE EVER BEEN ON!!!"

Review

I've received horrible service from Jubba airlines. When I was departing from Dubai towards Somalia, I've received horrible service from their employee Ahmed. He was rude, disrespectful and the way he treats people is appalling. He was also giving his "friends" discounts on their luggage and he wasn't treating everyone equally. When I got on the plane we stopped at Djibouti and they opened the doors letting in the killing heat which made all of us feel uncomfortable. Why did we make a pit stop in Djibouti if no one was getting in or out. This was a horrible experience and everyone should know this would be the first and last time I will be flying Jubba airways.
WILL NOT RECOMMEND!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"flight from Hell"

Review

First We had to board an old Russian plane. in total darkness, then worse when you get inside. had to be seated by man holding flashlight, because the cabin had no lighting too. When we asked why, battery will die.
Amazed ... not yet, the seats have no seat belts , there are luggage and 20 boxes on back seats not secured + a steel ladder.
Avoid by all costs.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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