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Jetstar Asia

Jetstar Asia logo
IATA code:3K
ICAO code:JSA
Alliance: Jetstar
Overall Satisfaction:
3 out of 5
Jetstar Asia Airways is a low-cost airline headquartered in Singapore and partly owned by Qantas Airways. The airline is part of the Jetstar group of airlines.
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How is Jetstar Asia ranked...?
#1
75.9 total score
10 reviews
70% Recommended
70% Value for Money
3.7/5 Customer Service
#2
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#3
18.7 total score
2 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#1
76.9 total score
6 reviews
67% Recommended
83% Value for Money
3.8/5 Customer Service
#2
75.9 total score
10 reviews
70% Recommended
70% Value for Money
3.7/5 Customer Service
#3
70.2 total score
3 reviews
67% Recommended
67% Value for Money
4/5 Customer Service
#4
70.1 total score
5 reviews
60% Recommended
80% Value for Money
3.8/5 Customer Service
#5
62.9 total score
6 reviews
50% Recommended
83% Value for Money
2.8/5 Customer Service
#6
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#8
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#11
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#14
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#15
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#16
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#17
46 total score
2 reviews
50% Recommended
100% Value for Money
2/5 Customer Service
#18
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#19
37.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#20
21.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#21
18.7 total score
2 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#22
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
45 total score
4 reviews
25% Recommended
50% Value for Money
2.5/5 Customer Service
#25
44 total score
3 reviews
33% Recommended
33% Value for Money
2.7/5 Customer Service
#26
41.9 total score
5 reviews
20% Recommended
40% Value for Money
2.8/5 Customer Service
#27
40 total score
5 reviews
40% Recommended
40% Value for Money
2/5 Customer Service
#1
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#2
55.3 total score
6 reviews
50% Recommended
50% Value for Money
3/5 Customer Service

Jetstar Asia Reviews

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"My first Budget Airline experience"

Review

I booked a return trip to Kuala Lumpur to attend the Formula 1 Grand Prix.The price was only half that of Malaysian Airlines with whom I have flown on many occasions. I realised that I would not get the same level of service as I have come to expect but was pleasantly surprised on the outward leg from Perth. I was able to recline the seat & actually dozed for the 5 hour flight to Singapore.My connection to KL (also with Jetstar) was also on time so I actually got to my hotel earlier than I had anticipated. I came away from those flights with a new enthusiasm for budget airlines.My new found enthusiasm was,sadly, dashed on my return journey.Upon arival at KLIA I found that the check in opened 2 hours before departure & not 3 which was normal for international flights.I thus stood first in line at the check in desk for an hour The flight from KL to Singapore was delayed for 45 minutes due to late arrival of the aircraft from its previous destination. I still had plenty of time for my onward connection but on arrival in Singapore I found that the gate from which my next flight would depart was almost on the other side of the terminal.I was not unduly bothered by this. The flight to Perth did not actually get off the ground until 40 minutes after its scheduled departure time but this time was made up & it actually arrived in Perth as scheduled so top marks there.The enthusiasm for flying budget began to wane shortly after take off from Singapore when I realised that my seat had no button to press to make it recline.I looked everywhere but the seats did not go back!! Have you ever tried sleeping sitting upright in a chair? It is not recommended. The seats also are very close to the ones in front so my knees were digging into the back of the passenger in front who very politely asked me to remove them from her back. I thus spent the entire time trying to find a position which had some semblance of comfort if only for a couple of minutes.I found that the emergency crash position was good for a few minutes rest. A few trips to the toilet also relieved more than my bladder & gave my legs some relief from cramping up. I was also alarmed to find that passengers must buy water should they feel thirsty. I know this is budget travel but hey, water is essential to long distance flights or dehydration can set in & cause problems for the body.This aircraft also had air conditioning which was too hot for my liking which made me even thristier, was this a ploy to get me to buy more water? I also noticed that the advent of budget travel has increased the incidence of people travelling with infants. This is ok if airlines cater for them but Jetstar obviously dont because unlike full price airlines there are no bassinets for babies to be placed on these aircraft. This results in mothers (or fathers) having to cradle baby in their arms for the duration of the flight.Not a good proposition from a safety stand point. Unsettled babies do not make for good travelling companions on long haul flights because they tend to scream very loudly. I am sure that if I shouted out at the top of my lungs on a flight I would be clapped in irons & handed over to the authorities so why should this be happening? Because budget airlines are not providing the options that the major airlines are. At least having been to the GP I had some earplugs to deaden the sound of crying infants. For me, air travel used to be part of my holiday experience. It is certainly that these days but is it pleasant? I would have to say no!

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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