Jetstar Asia Reviews | Opinions of Jetstar Asia shared by travelers



Jetstar Asia

Jetstar Asia logo
IATA code:3K
ICAO code:JSA
Alliance: Jetstar
Overall Satisfaction:
1.4 out of 5
14.3% of people who wrote a review recommend flying with Jetstar Asia.
28.6% of people who wrote a review think Jetstar Asia offers a good value for money.
85.7% of people who wrote a review think Jetstar Asia offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
14.3%
Poor
0%
Very Poor
85.7%
Jetstar Asia Airways is a low-cost airline headquartered in Singapore and partly owned by Qantas Airways. The airline is part of the Jetstar group of airlines.
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How is Jetstar Asia ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#2
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service

Jetstar Asia Reviews

"JetStar Asia provide NO Service and NO help after technical problem."

Review

Had a flight from Bangkok to Singapore and the plane had to return to Bangkok due to technical problems (wing de-icing).
JetStar announced a 2-hour repair time and then 'forgot' the passengers for 3 hours in a gate without any information, services, not to mention snack, water... Simply nothing.
After 3 hours they suddenly announced the flight cancellation and wanted to transfer all passengers to a nearby hotel and re-book on a flight the next day (Monday) afternoon!
JetStar did not try to find other seats during the 3 hours and after, it was too late for most of the passengers, especially as they only contacted TigerAir but none of the other more expensive airlines.
The staff was not authorized to take any further decisions, they claimed there is no JetStar office in Bangkok, we were given a callcenter number in Australia which we should call (at our cost) and which could not help much either.

No complaint about the fact that there is a technical problem but the way they handle it is simply ridiculous. Never again Jet Star.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Inept Staff.."

Review

Flying from Perth to Singapore the flight was delayed 2 hours.
After an hour and the passengers getting a bit toey we get told that the plane cannot take off using the allocated runway because it is too heavy (The long runaway was out of service?) and that they will offload the passengers who are not transiting baggage. I informed the Jetstar "lady" that I would be going across the bridge into Johor Bahru Malaysia so I needed my luggage.
Got to Singapore and of course no luggage. I was told that they would forward it to my address in Johor.
Gave them my details and contact number there.
While I was there got the phone number as I had a gut feeling things would turn to Jetpoo.
After two days Rang them and was told that they couldn't work out my address (forget that they had my email and phone number)
It is six days now and four phone calls to the Customer fob off dept giving the same details each time and getting a CASE ID which nobody seems to be able to access who told me that they do not know how to get my luggage to me (which by the way is an hour across the bridge) And if I want I could arrange for a courier to get my luggage to me and then claim it from Jetstar.

Got my bag today six days later, I managed to find someone going to Singapore that would pick up my stuff..
And paid for it..
Summary - Jetstar had my bag sitting in the baggage lost and found for six days of my two week holiday because they don't have a system to forward it on to me. But they offered to send it back to Perth so it would be there for me to pick up on my return.

Flight was on 30/11/2014
Still no contact from Jetstar customer service - 09/12/2014

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst Worst Worst"

Review

This is the world worst flight ever had in my life. I've been left in Singapore airport for 3 days in the transit area with remaining 65 passengers. No proper update. Flights been cancelled for 4 time and saying due to volcanic activity. But other flights resume services within 24 hours to Darwin. We stuck without accommodation, Jetstar did not have their own representatives in Singapore. Also provided the worst service. I request every one please do not look for money. Book with some other airlines other than Jetstar. They don't care about passengers at all. NO SAFETY:(((. Finally we booked in Singapore airlines. Please do not make travel stressful by booking through Jetstar. JETSTAR S**KS. I rate this airline in Negative (-5). Useless, stressful, Worst. Reckless etc. I DONT Recommend to Anyone.:((((.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"WORST AIRLINE EVER!"

Review

The worst airline ever, worst experience with Jetstar. I am never going to take jetstar again. Apparently they sent us a message 2 hours before telling us our flight was delayed and told us the new check in time (which is no change from our original check in time). However when we reached there, they told us our plane was delayed! DELAYED TILL THE NEXT TIME 11AM! YOU CAN THAT DELAY?! THE FLIGHT WAS CANCELLED!!!! At that point of time it was only 3pm. The staffs seriously need to undergo intensive training to brush up their English because they can't sent a proper text. IF they had told us in the message we would have extend out stay in the hotel and not take a 2 hours car ride to the airport?! SERIOUSLY JETSTAR?! IM HOPING TO SEE MORE BAD REVIEWS OF YOUR COMPANY IN HOPE THAT JETSTAR WILL BE BANKRUPT. Even though you offer cheap service, I guess this is no one to treat your passengers like this?!

And oh you know what their reason was?! A VOLCANIC ERUPTION! WOAH!! *claps* apparently flights that are going to sg such as silk air or even air Asia can fly back to sg but jetstar can't?! WOAH GREAT JOB. So you really care about your passengers safety even though there's NO ERUPTION AT ALL? GO F YOURSELF! Just tell us the truth of why you are not flying instead of fabricating the truth you are making people more furious with your ridiculous replies? JETSTAR SRSLY?!

The truth for canceling the whole flight is because (according to a passenger) is that the trip to medan has no passengers hence they decide to not fly here to fetch the passengers back to sg. Srsly? If so guys pls do not travel with Jetstar. Worst airline ever, the staffs were rude extremely and they just cancel your flight anyhow they want?

Think twice before booking for jetstar.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"EXTREMELY UNSATISFIED WITH THIS COMPANY. WOULD NEVER FLY WITH AGAIN!!"

Review

Jetstar is the worst budget airline I have ever flown with. They will squeak any amount of money out of you they can. Instead of charging a little more for tickets they charge a few dollars less and add extra hidden fees. They would not provide water on the flight (4+ hours) and if you wanted water it was $4. Food was overpriced. Staff was mostly impolite, especially the manager at the Singapore Airport. They have total disregard for the passenger satisfaction and have no problem making passengers miss a flight.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"luggages broken and money stolen, compensation request refused"

Review

3 of our luggage were broken at the lock and money was stolen from them. Jetstar refused to compensate citing its policy of requiring immediate reporting to their staff. This policy was not told to me when I called their hotline at the airport. Very disappointed of the broken luggage. Very disappointed about the theft. Very very disappointed to Jetstar's handling of our case. Will never take Jetstar again. Trip was from Singapore to Hong Kong.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"My first Budget Airline experience"

Review

I booked a return trip to Kuala Lumpur to attend the Formula 1 Grand Prix.The price was only half that of Malaysian Airlines with whom I have flown on many occasions. I realised that I would not get the same level of service as I have come to expect but was pleasantly surprised on the outward leg from Perth. I was able to recline the seat & actually dozed for the 5 hour flight to Singapore.My connection to KL (also with Jetstar) was also on time so I actually got to my hotel earlier than I had anticipated. I came away from those flights with a new enthusiasm for budget airlines.My new found enthusiasm was,sadly, dashed on my return journey.Upon arival at KLIA I found that the check in opened 2 hours before departure & not 3 which was normal for international flights.I thus stood first in line at the check in desk for an hour The flight from KL to Singapore was delayed for 45 minutes due to late arrival of the aircraft from its previous destination. I still had plenty of time for my onward connection but on arrival in Singapore I found that the gate from which my next flight would depart was almost on the other side of the terminal.I was not unduly bothered by this. The flight to Perth did not actually get off the ground until 40 minutes after its scheduled departure time but this time was made up & it actually arrived in Perth as scheduled so top marks there.The enthusiasm for flying budget began to wane shortly after take off from Singapore when I realised that my seat had no button to press to make it recline.I looked everywhere but the seats did not go back!! Have you ever tried sleeping sitting upright in a chair? It is not recommended. The seats also are very close to the ones in front so my knees were digging into the back of the passenger in front who very politely asked me to remove them from her back. I thus spent the entire time trying to find a position which had some semblance of comfort if only for a couple of minutes.I found that the emergency crash position was good for a few minutes rest. A few trips to the toilet also relieved more than my bladder & gave my legs some relief from cramping up. I was also alarmed to find that passengers must buy water should they feel thirsty. I know this is budget travel but hey, water is essential to long distance flights or dehydration can set in & cause problems for the body.This aircraft also had air conditioning which was too hot for my liking which made me even thristier, was this a ploy to get me to buy more water? I also noticed that the advent of budget travel has increased the incidence of people travelling with infants. This is ok if airlines cater for them but Jetstar obviously dont because unlike full price airlines there are no bassinets for babies to be placed on these aircraft. This results in mothers (or fathers) having to cradle baby in their arms for the duration of the flight.Not a good proposition from a safety stand point. Unsettled babies do not make for good travelling companions on long haul flights because they tend to scream very loudly. I am sure that if I shouted out at the top of my lungs on a flight I would be clapped in irons & handed over to the authorities so why should this be happening? Because budget airlines are not providing the options that the major airlines are. At least having been to the GP I had some earplugs to deaden the sound of crying infants. For me, air travel used to be part of my holiday experience. It is certainly that these days but is it pleasant? I would have to say no!

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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