Jetstar Airways Reviews | Opinions of Jetstar Airways shared by travelers



Jetstar Airways

Jetstar Airways logo
IATA code:JQ
ICAO code:JST
Alliance: Jetstar
Overall Satisfaction:
1.7 out of 5
18.5% of people who wrote a review recommend flying with Jetstar Airways.
33.3% of people who wrote a review think Jetstar Airways offers a good value for money.
59.3% of people who wrote a review think Jetstar Airways offers a very poor customer service.
Classes of service
Economy
96.3%
Business
3.7%
First
0%
Customer Service
Excellent
3.7%
Good
11.1%
Satisfactory
3.7%
Poor
22.2%
Very Poor
59.3%
Jetstar Airways is an Australian low-cost airline headquartered in Melbourne and owned by Qantas Airways.
The airline is part of the Jetstar group of airlines with Jetstar Asia Airways, Jetstar Pacific Airlines and the new upcoming carriers in Asia Jetstar Hong Kong and Jetstar Japan.
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How is Jetstar Airways ranked...?
#1
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#2
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#3
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#4
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#5
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#6
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#7
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#4
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#7
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#8
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#10
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#2
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service

Jetstar Airways Reviews

"Awful"

Review

Terrible airline. Terrible customer service. Avoid!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst Travel Experience Ever"

Review

The staff was incredibly rude and dismissive. They broke into my checked bag and stole over $300 worth of personal property then did nothing to assist in finding it. The phone service has a one hour wait to get a person that says she has no authority and you can't talk to a supervisor. The seats are midget sized (smallest I've ever seen), they charge for everything (water even), they charge absurd checked bag fees online and then you get on the flight and everyone has a dozen carry-ons of crap - making it even more cramped and miserable.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"JQ Business = QF Domestic Business"

Review

Overall a good trip return to Hawaii. You get what you pay for with JQ Business Class, its the same seat as domestic business on QANTAS so not good for sleeping. I recommend row 1 for room, ease of moving in and out of seats and sleeping....well..dozing.

The worst part of the trip was check in at SYD which we stood at the front of the the line for some 20 minutes. The first 5 minutes the check in agent was serving a family (granted they were being painful) and after serving them she disappeared and never came back! It was 15 minutes before the JQ supervisor realised the business class line wasn't moving and assigned someone to check us in.

After that the experience was good. We (due to FF status) were able to use the QF First lounge although the service staff seemed a little overwhelmed this time. We had a new clean plane and an international crew who were polite and efficient. The food was also at the level of QF domestic business and therefore was fine. The IFE was limited in its selection but OK. The flight was on time.

The return trip was also good with efficient check in, tiny but good QF Lounge, an older A330 plane this time but the seat seemed to have a little more room between them and my seat had a broken foot rest, The flight left on time was uneventful much like the flight over. The IFE on the older planes is a Digiplayer which I thought was to be replaced by iPads by now but not for us.

Its not Business Class by international standards but more like Premium Economy and darn site cheaper than the old 767s with a similar seat and a much larger price tag that QF & HA use.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Business Class
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"Excellent"

Review

No complaints at all flight arrived half an hour ahead of schedule into honolulu . Staff were very friendly . My partner and I were given the first two seats in economy so we had lots of leg room . Will definitely fly with jetstAr to honolulu again .

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Lazy service on plane"

Review

We boarded the plane at 10am approx, for a daytime flight to Osaka, Japan. virtually as soon as we took off the flight attendants made all passengers put their window shutters down and the lights were dimmed as if it was night time. The plane had only approx 100 passengers for a 310 capacity so you would think the service would be fantastic.

The staff were virtually non existent, they took ages to answer the call button and when they came were not very friendly. We had pre ordered our meal, thank goodness (it was very small and not very nice for the $28 each we had paid). The people behind us hadn't ordered a meal and they only had 2 minute noodles or cheese and biscuits to offer them. The flight attendant said they don't have extra meals onboard if you don't pre order them.

I put my window shutter up at one stage and an attendant told me to close it, it was the middle of the day!!!!

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"You get what you paid for!"

Review

Very poor service as soon as a booking is made. I had to change the time on the last leg of connecting flight 2 months before departure in order to attend a friend's wedding, but were told there was absolutely no way i could do that. I offered to pay for an entire new flight but was told that my luggage would still be put on the original flight during transit. In the end, my luggage were actually returned to me during transit ( don't know why customer service agents think lying is acceptable), and missed out on the wedding even though i could have booked another earlier flight with whichever airline i liked.
Cabin crew were uninterested and rude at best, one told off my friend for allegedly having her phone on after landing,and when this particular cabin crew found out it was actually off, no apology was given. The worst service ever received onboard an aircraft. It seems this budget airline thinks that given their prices are lower, it is a privilege to be allowed on their aircrafts, just unbelievable!! NEVER again! NOT worth the little savings you might get!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Great Service"

Review

Fantastic service from the time you check in to the time you get off the plane. The staff are always very helpful & very friendly.There is over head tv screens which offer great movies or you can hire a video on demand for a small fee of around $10 but thats a small price to pay. The meals you had to pay for in economy but the prices are pretty competitve with the prices you would pay at a cafe/shop. I have had more than the allowed 20 kilos on numerous times but have never had to pay extra as yet.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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