Jetstar Airways Reviews | Opinions of Jetstar Airways shared by travelers



Jetstar Airways

Jetstar Airways logo
IATA code:JQ
ICAO code:JST
Alliance: Jetstar
Overall Satisfaction:
1.7 out of 5
18.5% of people who wrote a review recommend flying with Jetstar Airways.
33.3% of people who wrote a review think Jetstar Airways offers a good value for money.
59.3% of people who wrote a review think Jetstar Airways offers a very poor customer service.
Classes of service
Economy
96.3%
Business
3.7%
First
0%
Customer Service
Excellent
3.7%
Good
11.1%
Satisfactory
3.7%
Poor
22.2%
Very Poor
59.3%
Jetstar Airways is an Australian low-cost airline headquartered in Melbourne and owned by Qantas Airways.
The airline is part of the Jetstar group of airlines with Jetstar Asia Airways, Jetstar Pacific Airlines and the new upcoming carriers in Asia Jetstar Hong Kong and Jetstar Japan.
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How is Jetstar Airways ranked...?
#1
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#2
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#3
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#4
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#5
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#6
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#7
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#4
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#7
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#8
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#10
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#2
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service

Jetstar Airways Reviews

"would fly them again"

Review

Flight was on time and check in was completed in a few minutes. There was a last minute gate change from 49 to 52. There was no announcement of this gate change but we noticed it on the flight screen display board, so all good. The flight was smooth overall and we arrived ahead of schedule. Would fly again on Jetstar.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"messed around by jetstar"

Review

We had an unpleasant experience with Jetstar. Whilst the cost I would say was reasonable, the ultimate cost was unreasonable ie long checkin queue, long flight delays, missed onward fares, additional fare costs, stress, confusion, disappointing customer service. Long story short we were told that Jetstar would help with our onward travel costs due to disruption but this was later retracted, we were stuck with a tired hungry 4yo in the terminal. Thankfully anither airline took a compassionate view and allowed us onto an already full flight home that evening ... Chatham airways are great. Jetstar, not so great

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Jetstar airways arrogant and inefficient Melbourne staff"

Review

Worse service ever by any airline crew, Melbourne airport Jetstar crew you suck (Particularly team leader Natalie) No empathy towards customers, Was incredibly rude and was trying so hard to provoke already angry customer rather than trying to solve the issue. Never seen such a behaviour from any customer service industry staff in many years.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Cheap flight - but what everyone says is true. Expect delays."

Review

It comes down to this: You will get from A to B - but not necessarily when you expected. So if you can afford the time slippages - then $ for $ this is the cheapest solution. Don't fly Jetstar if you HAVE to attend an event or connect with another flight!
Is it just my imagination - or does the equation come down to the Jetstar Operations Management canvassing the details and going: - hmmm we don't have a full flight - so we won't spend the $ running the service yet. We'll employ Excuse Code No: 5 of about 10 - which in my case was "your aircraft has been delayed in Auckland due to 'engineering requirements'", thus we can merge the two half empty flights into one - and save on the running costs. Who knows - but it's mighty suspicious when you would expect the airport to be fill of 2 sets of passengers waiting to travel - yet hello - it was still just one plane load 3 and a half hours later! Just saying.
So again - for the cheapest option from A to B and it doesn't matter if you get delayed - go for it. As for me ... even though I could kind of afford to wait - it just wasn't really an enjoyable experience. BTW - get your complimentary voucher when told there's a delay.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"getting Worse every time we travel with them.... "

Review

on our tickets it says 7kg but now they have decided to weigh both the hand luggage and your cabin bag combined - tickets dont mention that the weight is combined. they robbed us of $160au cause i was over by 5kg (my backpack weight) it was pay it or throw it out, $160au was only to go from Gold Coast to NZ but if we were travelling internally it would have only cost us $50au, this is a rip-off when the flight was only 3 hrs same as a trip across Australia, the plane is the same size as the ones used to fly domestically across Australia - why such a big weight difference - RIP OFF will defiantly be looking at other airlines from now on.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Worst airlines with rude employees"

Review

I have flown many flights in my life so far and Jetstar has to be the worst ... If the flight itself isn't that bad, the staff are absolutely rude. No smile on their faces, condescending communication and demeaning with their attitudes. I wanted to slap at least 4 of them on their faces as they were some of the rudest people I have ever met!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Staff attitudes."

Review

Dear Sirs,
I seek neither redress or response to my complaint. This is for your information. Transiting Darwin I was reading a book and looked up to see the transit area empty. I hurried over to the gate and asked it the CNS flight was boarded. They said yes. I made the fatal mistake to have the temerity to enquire why no boarding announcement had been made. I was told flippantly that the PA system was down and it was of no importance. I presented my boarding pass and had the usual gabble about emergency exits. The speaker has these strangulated vowels and spoke so quickly it was unintelligible. I challenge anyone to understand a word this staff member utters during the boarding process. I frowned and was told to step to one side. I knew what she was saying as I have heard it so many times from staff who are articulate. Then I was told I was not showing, and I quote, "proper respect" to the "cabin team". I asked what constituted showing "proper respect" and was met with blank stares. I was then seated and told that my baggage would be offloaded. A few more lectures were made by 2 staff members concerning, and here it is again, "proper respect". I gave up then and ignored them and suddenly was told to board. The whole incident and the way they spoke could have been lifted verbatim from a b-grade black American TV show. The point of my writing is to point out that Jetstar international will follow in the footsteps of it's parent airline Qantas. 80% of Australians including myself avoid Qantas mainly because of staff attitudes. This is the second time I have been humiliated by your Darwin staff. The first time I was removed from an exit seat that I paid for because a staff member thought I was wearing hearing aids. I bid your company goodbye and intend to make my future regular journeys to SE Asia by Cathay Pacific.
Faithfully, Hugh Miller

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"They didnt give me my checked in baggage on arrival until now"

Review

Hi friends,
I have never seen this kind of bad service in my whole life. I will never fly through Jetstar Australia. I was flying yesterday from Gold coast to Sydney and they declined to give me my checked in Baggage (not only to me but to all passengers). This is really ridiculous. As I wonder they gave the reason of bad weather conditions which is definitely unbelievable because other airlines like tiger , virgin Australia gave their baggage to their passengers. Very rude staff and very frustrating service is synonym of Jetstar Australia. don't fly with them. Terrible service. I haven't got my bag yet.....not sure when I will get that. liers.....

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Unorganised, Chaotic and Stressful!!"

Review

Unfortunately I travelled with Jetstar over the long weekend as it was cheaper than other airlines, and they beat tiger airways by 10%. I have never flown with them before and thought I would try the airline out as I was told by friends that it was only an hour flight so it would be fine. It was ridiculous - so chaotic, unorganised and there were no staff at any of the gates. Firstly my online check-in was not working, so I called their help desk and the lady on the phone was not even listening to what I was saying and was completely patronising. On my return flight, there was no identification of the flight number or time at the gate, gate changes over the speaker that were incorrect nor ANY STAFF there to help with any queries. Both flights were extremely delayed and the flight crew were not helpful (just stood around while people were flustered and worried about where to put their baggage as there was no room). Bags were moved by the flight crew and they did not inform the passengers. It took over 35 minutes to board the plane. The most annoying part about the whole thing was that the lines to board were crazy - we were told to line up (didn't even hear the staff as it was not said over the intercom), once we were all lined up and waiting in line (which was very long mind you) they decided to change the way in which to board to seat 19 - 37 first (this created so much chaos and the passengers were getting very frustrated because at this point the flight was already delayed by 25 minutes). On both my flights the flight hostesses were rude, very unhelpful and kept hitting the back of my seat without apologising.

I would never fly with jetstar again, it was an awful experience. It was not smooth, easy or stress free (as you would know it is alrwady stressful trying ot get to the airport on time, checkin in etc.)

My flight outbound had a huge delay - 1.5 hours and I was not informed by sms nor email or a phone call.

Jetstar needs to pull up their socks. The price difference is the only thing going for this airline and majority of the time it is still expensive.

Sorry Jetstar I would not recommend your airline.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Booking problems which I had to pay extra for"

Review

I wanted to book a flight and Jetstar's website didn't work (tried 4 times) followed their instructions to contact the airline, but no number printed next to this instruction. Rang to explained the problem, got cut off. Rang again re-explained the problem. Had to pay an excess because I made the booking by telephone, which I had to do cause their website didn't seem to work with my Safari browser. Asked to speak to a supervisor, but none were available, which I wasn't surprised about given what had already gone on. Agent gave me a $50 off voucher so the price was the same as on the web, but couldn't apply it to the flight I booked as it only applies to future flights. The whole process took over 30 minutes, compared to my experience booking online with Virgin Australia which took less than 5 minutes. Once I use the voucher, I will never fly with Jetstar again. This was one of the worst customer experiences I have ever had and they just didn't seem to care at all. Jetstar/Qantas should be ashamed of themselves.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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