JetBlue Airways Reviews | Opinions of JetBlue Airways shared by travelers



JetBlue Airways

JetBlue Airways logo
IATA code:B6
ICAO code:JBU
Overall Satisfaction:
2.2 out of 5
22.2% of people who wrote a review recommend flying with JetBlue Airways.
55.6% of people who wrote a review think JetBlue Airways offers a good value for money.
33.3% of people who wrote a review think JetBlue Airways offers a poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
11.1%
Good
11.1%
Satisfactory
11.1%
Poor
33.3%
Very Poor
33.3%
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How is JetBlue Airways ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

JetBlue Airways Reviews

"Nice airlines, good staff and neat plane."

Review

Good airline. Professional staff. Flew DCA MCO route by an Embraer ERJ - 190 flight number B6 - 1023. The aircraft was relatively new and the seats had a decent amount of legroom. The flight was on time and the staff was very helpful and took care of all of our needs. The inflight entertainment was rather excellent but since the flight was less was than 2 hours the movies were not available.The movies available were on a pay and watch basis ($5 per movie). The inflight food and refreshments that were provided were excellent and were also from a wide variety of selections. The luggage allowance was $20 for the first bag with the weight limit of 50 pounds. Overall this was a good experience and i recommend flying with JetBlue again.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"broken stroller and bag"

Review

I took a flight from Newark (EWR) to Orlando (MCO) 08/30/13 9:19 PM - 11:54 PM JetBlue Airways 527 and returned back from Orlando (MCO) to Newark (EWR) 09/02/13 1:35 PM - 4:23 PM JetBlue Airways 928
These guys are horrible. I had a stroller for my baby. They broke the wheels. The stroller was so expensive and was 3 months that i had purchased it. The stroller was a total loss. such a bad experience!! there was a bag that i had checked in, they broke the strap of the bag. When i went to complain, the lad was very rude, she said they cant do any thing about it. how can they break 2 of my items!!! horrible horrible. never ever in my life will i fly with them....

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Jetblue lives up to its terrible reputation"

Review

Plane was delayed multiple times and finally cancelled. I waited at PBI from 5:15am to 10:30 am before flight was finally cancelled. I was shuttled to FLL for a 3:53pm flight which also got delayed finally departing after 5:00pm.

On my return flight from HPN to PBI on June 16th, same thing is happening. I am sitting at the airportsince 6:00pm for the 7:38pm flight that has yet to depart for "maintenance"issues.

On a previous flight I took with Jetblue, I had a major issue with customer service when the attendant refused to serve me water because he claimed my children had taken 3 bottles. I had slept through the entire flight and just woke up when the flight was about to land. On the way back from the bathroom I saw a case of water laying on the counter in the service area and I took two bottles, one for me and one for my wife when I got challenged by the male flight attendant that I could not take the water bottles because my kids had taken some earlier. I countered that he could charge me if he wanted but he had no right to refuse me water as I was thirsty. Is this how Jetblue train their attendants?

I am now definitely done with them. The reputation they have earned making planes wait on the runway could be regulated, but how do you make this airline treat their customers by being honest and courteous to them?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Truly hurt and sadden with JetBlue "

Review

I am very upset customer with JetBlue my experience with JetBlue was heart breaking I am crying as i right this I was traveling to NYC from Puerto Rico and because of JetBlue they changed the gate number and told us nothing we were on the right gate number on the ticket and because of this it caused us to miss the flight JetBlue caused us to mess up our entire day Micheal the lead and Ruth the rep in jet blue Puerto Rican Airport had an adittude like it was our fault there was another flight leaving about an 2 hours later but instead puts us on a 6 hour flight later I am very disappointed with JetBlue I would never fly with this company again I was not helped and treated as if it was my fault when I followed the instructions on the ticket and I am truly disappointed it brought me to tears so I hope this helps anyone wondering to fly in/out of Puerto Rico thanks to Micheal the lead and Ruth the rep they made JetBlue look very bad I will never take this airline Ty 4 the headache

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"poor customer service "

Review

my brother had a flight to sti and the did not let him board the airplane because he didn't have a flight back how convenient that the internet allows to buy the flight and he has travel one way more than 10 times and now with the excuse of selling from the company want the people to buy the flight back this really is sad but they lost several customers for this loyal customer that bought flight very often. they use the excuse of being a citizen of USA. and he actually was born in dom rep.

sad.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"jetBlue's Compensation Strategy"

Review

I would like to like jetBlue, really I would. Their seats are all leather, and have personal TVs. They fly direct to many of the cities to which I travel regularly.

However, I am at the point now that I totally distrust the airline, and only choose to fly them when they are significantly less money than their competition and/or they are flying direct and I happen to feel lucky.

I flew them a couple of times in the beginning, and was entranced and excited by this new airline. Sign of trouble began one flight--I can't even remember where it was or where it was going--when after passengers were loaded on the airplane, we were informed that there were 15-20 passengers currently enroute in the air, about 20 minutes away, and that our flight was going to wait for them. We waited well over an hour for them to land, deplane, make their way to our gate, and transfer luggage. THAT was annoying, but I am sure that the passengers who made their flight in the end were delighted. I only wish they had figured this out while we were in the gate area, not already packed onto cramped airplane seats. Now I know this was the *first warning sign.*

For the flight I am reviewing here, we were inconvenienced on both ends. Leaving Boston, we were informed our airplane was there, but the flight crew was not, but they were looking for a new crew. When that didn't succeed, they gave our plane away to another flight, so now we were without a crew AND a plane. We left 3.5 hours late.

The way home provided me with an Aha moment. Upon check-in we were informed that our airplane was en route from San Juan, PR, and was approximately 15 minutes late. There was a long line at the gate, and when we asked one of the people in line what was going on, we were told that another jetBlue flight (to JFK) was delayed due to a mechanical issue. Shortly thereafter, the agent announced that our Boston flight would be delayed, and that the JFK passengers would take our plane since their flight was to have left earlier. A part was to be driven up from Orlando, installed on the dysfunctional aircraft, and we should be ready to depart by 9 pm (less than 3 hours late). $12 meal vouchers were distributed to all.

The JFK passengers had a tough night in store for them because this second (aka "our") aircraft also had a mechanical issue. At this point, two planeloads of passengers were waiting to depart: those headed to Boston, and those to New York (JFK).

A curious thing happened while we were waiting. We read jetBlue’s Contract of Carriage and learned that jetBlue compensates passengers based on the length of these kind of delays. The clock was ticking for those JFK passengers; jetBlue needed them to depart quickly to minimize their losses. It would make more financial sense to credit all passengers from both flights $25 (1 – 1:59 hours delayed) or $50 (2 – 4:59 hours delayed) than to keep one planeload of passengers grounded while their original plane was fixed. This would require jetBlue to payout the equivalent of a one-way ticket (5 – 5:59 hours delayed) or roundtrip ticket (6 hours or greater delay).

As the evening wore on, the JFK passengers met their 6 hour threshold, thus receiving full, roundtrip ticket credits. But our Boston flight had not yet met that threshold! We were still at the $50 per passenger category.

When a plane became available, did it go to the poor passengers who had waited the longest (the JFK-bound flyers)? No! It went to us, the Boston-bound group. Unfortunately for jetBlue, the Jacksonville ground crew kept the clock ticking a bit longer while they refueled the plane, so we now met the 5 hour delay threshold and were entitled to a one-way ticket credit.

I think people can understand that mechanical problems happen sometimes. What is annoying is an airline spreading the pain around to a greater number of passengers just so they can payout less money.

Another thing to beware about with jetBlue: unlike larger airlines like United or Delta, jetBlue does not have agreements with other airlines to accept/offload passengers in the event of problems. When a jetBlue airplane has an issue, the passengers are STUCK until they can get on the next jetBlue flight--perhaps 12 or 24 hours away.

So, in the end, if your flight isn't delayed, you'll probably think jetBlue is a great airline. However, even if your flight is on time when you arrive at the airport, another flight may be delayed, and when jetBlue starts rearranging passengers on different planes to minimize their compensation payout, THAT's when the problems start. You've been warned.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"JetBlue staff lies and mocks their customers!"

Review

My sister and I traveled round trip from Seattle to New York in September 2011 via JetBlue. This was our first experience with this airline. It will also be the last.

Our return trip was scheduled for 10:50 AM on the 18th. We missed our flight literally by only a couple of minutes due to being held up in a restaurant about 200 feet away, waiting to pay our bill - in fact, JetBlue hadn't even closed the door yet, but refused us admittance because my sister hadn't yet arrived, even though I told the attendant she was only a little way behind me.

But that is not actually the cause of my complaint - we were late for our flight and we accepted responsibility for it. However, the way we were treated by the staff was absolutely unacceptable.

The JetBlue attendant was quite rude to me, even before I'd had a chance to finish my first sentence! When I arrived at the gate, I tried to inquire about the flight status (“closed”) that I was not expecting to see on the display screen, but before I had even finished my question, she interrupted me. In a very rude tone she said “Where have you been? Everyone’s already boarded and I’m closing the doors now.” She went on to say that she had paged us several times and we didn’t respond.

This cannot be true. We had been just across the walkway for several hours before I went over to the gate. We should certainly have heard the page over the intercom, but we heard no such thing. And in fact, we heard JetBlue page someone else in both English and Spanish – loud and clear, several times for about 15 minutes. If we had been paged we would certainly have heard it. I honestly do not believe anyone at JetBlue made any such effort on our behalf. Since doing so would perhaps be only a courtesy on their part, and not a requirement, why did the attendant feel it necessary to lie about it? Even so, I refrained from pointing this out to her and I merely said that we heard no page.

She then gave a very rude smile, which of course was not really a smile, and said she would not wait; there was nothing for us to do but make arrangements for the next flight to Seattle.

As soon as my sister arrived a couple of minutes later, she walked up to the JetBlue attendant and asked her if it was indeed too late to board the plane. She said it was not possible and then pointed across the aisle to another JetBlue attendant who was sitting at a desk. She told us to talk to her about getting the next flight which was not until about 7:00 that evening.

The other attendant was not as rude to us in her tone, but things still got worse. She put us on standby for the next flight, and emphatically made a point to tell us more than once that since it was already full we probably would not get on it. No one could guarantee we’d be able to get on the flight and so we'd have to wait for another one after that.

As it turns out, this was a deliberate lie! About an hour later we each learned from different JetBlue employees that the flight was nowhere near to being full!

Perhaps this might be a small thing to some people – staff lying to a customer like that. Maybe you think “no harm, no foul.” After all, we would have been able to get on the flight anyway, so who cares if we were told that the flight was full or not? But my sister and I were clearly distressed. I was quite obviously in tears. Tell me – how is it acceptable for a person in her position to lie like that to a customer who is already clearly upset and worried about getting home on time? Rather than aggravating the situation and making us even more worried, she should have been assuring us that there was plenty of room on the flight and our chances of getting on it were very high (which is what my sister and I were each told later, in separate conversations with the JetBlue call center).

Now here is where the greatest insult comes. After all that, as we were walking away we happened to look back toward the first extremely rude JetBlue attendant who was still standing by the gate – and she was clearly making eye contact with the desk attendant and they were laughing! So, what kind of person laughs at another’s distress like that? That would not be acceptable behavior from anyone, but the fact that they were JetBlue employees who are in the customer service industry makes it even more offensive.

I sincerely wish I’d had the presence of mind to get these ladies’ names. However, I was so upset that it was the last thing on my mind at the time. I did try later to discover the ladies' names, both in person that day while waiting for the next flight, and by phone after I arrived back home.

No one would provide that information.

So people, be aware that the sort of employees JetBlue hires are rude liars who take pleasure in their customers’ distress.

JetBlue makes a point to advertise that their customer service goes above and beyond that of the average airline. Well, that is simply not true in my experience. From now on, I will stick with my usual "average airline," whose employees have never treated me unkindly.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Baggage services"

Review

I used JetBlue for a domestic flight from Orlando, FL to JFK on 10/26/2011 and the following happened:
1) I checked in two pieces and paid $35.00 for the second piece according to JetBlue regulations.
2) A JetBlue employee made a mistake by checking in one of my two pieces to another flight.
3) At JFK, I found only one piece of two luggage while the other was put on a different flight.
3) I agreed with JetBlue baggage manager at JFK airport to use FedEx to ship that luggage to Egypt since I was traveling to Egypt same evening at 6.30pm.
4) FedEx had to pay fees (1000.90 Egyptian pounds/~$170.00) to release that luggage according to Egyptian regulations.
5) I had to pay those fees to FedEx to obtain my luggage.
6) Jetue declined to compensate the client (me) those fees.
There is no compensation claim, but this is my experience with JetBlue that I wanted to share.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"I enjoyed flying with Jetblue"

Review

First time flying with JetBlue: excellent experience. Great and comfortable seats. Friendly staff and very efficient and professionnal.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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