Jet Airways (India) Reviews | Opinions of Jet Airways (India) shared by travelers



Jet Airways (India)

Jet Airways (India) logo
IATA code:9W
ICAO code:JAI
Overall Satisfaction:
3.3 out of 5
66.7% of people who wrote a review recommend flying with Jet Airways (India).
66.7% of people who wrote a review think Jet Airways (India) offers a good value for money.
66.7% of people who wrote a review think Jet Airways (India) offers a excellent customer service.
Classes of service
Economy
66.7%
Business
33.3%
First
0%
Customer Service
Excellent
66.7%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
33.3%
Spread the word...
Plan a trip
Popular Destinations
How is Jet Airways (India) ranked...?
#1
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#2
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#3
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#4
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#6
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#7
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#8
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Jet Airways (India) Reviews

"most ignorant and impolite staff"

Review

I was on my way back from delhi to dublin on the 23rd of this month and i was unaware that they had changed the checked in baggage policy of only 1 piece of luggage and when i questioned them as to when they had changed the policy they would not even answer me and started taling among themselves in their own language which is so highly impolite and irritating to travellers who do not understand their language. They were very rude and impolite and kept me waiting athe checkin for a good few minutes. I had travelled to india last november 2012 and they allowd me to book in 2 pieces of luggage and even in march of 2013 they allowed me to checkin 2 pieces of luggage. I could not understand why they did not allow me this time and would not even explain it politely and also cost me some extra money. I am ashamed of their behaviour and attitude as a fellow indian returning back to dublinfrom india after my holidays. I will never,never fly or recommend ur airline to anyone in dublin as i am totally ashamed of u people.

regards.

sonia.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Jet Airways (India) review
Advertisement

"What A Surprise"

Review

We actually traveled on 6 flights with Jet during this period BKK-DEL-UDR-BOM-LHR-BOM-BKK but I wasn't able to represent this in the table. I had only read average to poor things about this airline but due to their connections, price and just wanting to try something new we gave them a go.

We found them efficient with an excellent hard product: new planes and great seats particularly on the flag ship 777 LHR flights, they have to be one of the best business seats out there in a herringbone configuration. As for soft product: we found the service to be good and excellent on the LHR flights being very personable and even asking if there was an criticism of the flight at the end. Food was good to excellent, flights were on time and in LHR bags where taken off the belt for you! The only reason they don't get 5 stars is the dreadful lounge at BOM. BOM isn't much fun if you're transferring from domestic to international (do this at DEL if you have the choice) but that's not their fault but the lounge is far to small and overcrowded.

Overall I think they offer a very good business class product and this airline has a great future ahead of it if it can continue to build on this level of service and keep their planes up to date.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
Comment on this review or Add your Jet Airways (India) review

"Excellent customer care "

Review

Cabin crew were very smart and very prompt. They have the approach of go extra mile. One of the cabin crew Ms Sweta helped me to trace my mobile which I left it at the Chandigarah airport. I was tense called her for help. She took all the details and keep me updated about the status. Even at the Jaipur airport staff come and briefed me. She ensured that the instrument is safe at security and I can get it collected. Excellent services. Jetconnect authorities make note of this for your employee.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Jet Airways (India) review