Japan Airlines Reviews | Opinions of Japan Airlines shared by travelers



Japan Airlines

Japan Airlines logo
IATA code:JL
ICAO code:JAL
Alliance: Oneworld
Overall Satisfaction:
3.7 out of 5
66.7% of people who wrote a review recommend flying with Japan Airlines.
66.7% of people who wrote a review think Japan Airlines offers a good value for money.
66.7% of people who wrote a review think Japan Airlines offers a excellent customer service.
Classes of service
Economy
66.7%
Business
33.3%
First
0%
Customer Service
Excellent
66.7%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
33.3%
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How is Japan Airlines ranked...?
#1
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#4
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.6 total score
132 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#5
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#6
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#7
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#10
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service

Japan Airlines Reviews

"Exceptional Service Across The Pacific"

Review

I flew Japan Airlines (JAL)—and not to be confused with Air Japan—from Los Angeles (LAX) to Osaka (ITM) via Tokyo (NRT). The flight to NRT from LAX was business class and an exceptional experience. We were served two lunches (one Japanese, one Western) shortly after takeoff, as well as another meal before arriving in NRT 12 hours later. The stewardesses were exceptionally gracious and attentive. The flight’s purser took me to see the cockpit, where the pilot offered me an opportunity to sit in his seat. What a rush! The flight to ITM from NRT was coach, but the seat was in the second level of the Boeing 747. Even though the flight to ITM from NRT is only 1 ½ hours, there are enough people flying that route that JAL uses 747s in some of its departure slots.

The flights back to LAX were in economy class and, ultimately, still very good. Good food. Good service. Legroom enough that I didn’t get cramps or deep vein thrombosis.

I would love to fly JAL again and do recommend it to anyone crossing the Pacific in any class of service.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Japan Air commits Extortion on visitors to the USA ! "

Review

My Chinese wife with a USA visa was not permitted to board the plane because she did not have a return ticket. We were told a return ticket is required when traveling to the USA with a visitors visa. A return ticket is only required when traveling to the USA on the Visa waver program. We were forced to purchase a return ticket in my wife's name before we were allowed to board the plane in Beijing. The cost of one return ticket was approx $2,400, when Two ticket to the USA, purchased online were approx $1,500.
When we arrived in the USA immigration concurred a return ticket is not required, by visitors to the USA, with any type of visa.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Real customer service will only show when things go wrong..."

Review

I was flying with JAL from nagasaki to Osaka to catch a european flight from Osaka next morning early. Due to tech problems, the plane had to return to Nagasaki and the flight got cancelled. From that moment the JAL ground staff went out of its way to help me still get my plane, far beyond normal call of duty and even more than anything I've ever seen from any European or US carrier. They:

1) Booked another flight for me with ANA from Fukuoka to Osaka Kansai early next morning
2) Reserved a hotel room for me in Fukuoka
3) Arranged a taxi to bring me to the Fukuoka airport next morning
4) Called in & paid for a taxi to bring me to Fukuoka (2 hr, ~500 Euro trip)
5) And gave me cash compensation money for dinner/breakfast
And that with VIP treatment, some food and tea while waiting, and a zillion apologies.

I am very happy that I choose to fly with JAL and I will certainly fly with them again when I get a chance!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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