I used the toilet in plane and while I was in cabin staff started servicing with trays. I tried to return my seat but the way back was blocked by the tray. I notified the service staff and kindly asked to move tray a bit back in order to let me use the empty seat just next to me to pass forward. The answer was a rude single "NO!", she didn't let me pass while she could do it easily! I had to wait for 20 mins on foot on the back of plane for them to pull their trays back! Never had such a rudeness before in any country! How kind of behavior is that? Is it KLM culture?

That was not the cheapest way to go to Astana, but I think it was the safest airline (also with Lufthansa) to serve Kazakhstan from Amsterdam: almost all airlines in Kazakhstan are blacklisted by the European Union. I prefer to pay a bit more and fly with a good airline. And I had very good flights with Turkish, although the service could even be better. At least, I felt safe!