Insel Air Reviews | Opinions of Insel Air shared by travelers



Insel Air

Insel Air logo
IATA code:7I
ICAO code:INC
Overall Satisfaction:
1.6 out of 5
20% of people who wrote a review recommend flying with Insel Air.
10% of people who wrote a review think Insel Air offers a good value for money.
80% of people who wrote a review think Insel Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
20%
Poor
0%
Very Poor
80%
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How is Insel Air ranked...?
#1
37.8 total score
6 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#2
25.6 total score
10 reviews
20% Recommended
10% Value for Money
1.4/5 Customer Service
#1
94.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
59.3 total score
2 reviews
50% Recommended
50% Value for Money
3.5/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
37.8 total score
6 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#5
37.1 total score
7 reviews
43% Recommended
29% Value for Money
1.9/5 Customer Service
#6
25.6 total score
10 reviews
20% Recommended
10% Value for Money
1.4/5 Customer Service

Insel Air Reviews

"Worst Customer Service Airline Experience "

Review

Customer Service is non-existent with this carrier. Called to purchase a ticket for my dad to go to my grandmother's funeral since pay pal would not allow me to pay with my credit card since I was not the traveler. The 1st thing I asked the representative was if there was a charge over the phone she told me no but when she told me the price there was a difference of a dollar and some change. When I asked her if the online price would be honored she told me no. So I asked to be transferred to her Supv. He hung up on me when I asked for his name. When I called him back he hung up again. The 3rd time I called he claimed there was "bad connection" so I asked him why didn't he call me back he didn't have anything to say. Then I asked him why is it that they cannot honor the online price if the problem is not my card. He argued back and forth with me about there being a phone charge (which the earlier rep told me different), and he could not bend the rules for me and give me a discount (even though I told him I wanted the online price to be honored).When I asked for his manager, he told me he was the also the manager. I asked him for corporate's number,
he told me they would tell me the same thing and refused to give me that information. Never have I encountered any airline that did not honor their online price when their problem was on their end. When I asked him why I should proceed to purchase the ticket for my dad since he was arguing with me for a difference of $1.00 (and some change) he had nothing to say because he was wrong. I told him, it's not about the price, it's about the principle.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Very unreliable- no customer service"

Review

Mother's Flight on 1/19/13 scheduled for 8:30 - plane experienced mechanical problems while in route and had to go back to Miami. Flight was rescheduled on a charter plane for 1:00pm. I only found put because my mother called my brother in Haiti to say flight was late. I tried calling customer service for information, the (800) number was not working, I tried calling the Curaçao office, no one answered, I was on hold indefinitely. I saw the new time on the Miami International Airport website. hours later, when I returned to the website to check time of arrival, turns put flight did not leave until 3:00pm! Still no way to contact Insel Air employees for an update!
This company is very unreliable and customer service non existent!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst experience of my life."

Review

Worst experience of my life. Took 18 hours to take a 17 minute flight and a 2.5 hour flight, from Bonaire to Curacao to Miami. Delay after delay after delay, we would be sitting at a gate, time for delayed flight to go arrived, and passed, and our flight disappeared off the board, no announcements, and not one single Insel Air employee to be found anywhere in the airport to ask. The aircraft then sat on the tarmac for 30 minutes, it was at least 90 degrees, the woman next to me was on the verge of passing out. No announcements, nothing said, we just sat there. Then they tried to offer free tickets as an apology. I would accept a refund, which was not offered, but no way in he!! would I ever fly with them for money, for free, or if they paid me. Worthless, incompetent airline. The flight attendants were nice, but no one told us what was going on at any point. We should have left Bonaire at 7am, we didn't get to Miami until midnight. Horrible horrible horrible. October 2012.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Cheapest way to Venezuela "

Review

After looking for tickets to Venezuela and the high cost we found cheap tickets thru Insel. We flew AA to curaçao and Insel from Cur to Vlc. Customer service wasn't perfect- they failed to tell us we needed to pay an extra exit fee from Venezuela. We knew the tickets did not include these fees but it was something extra they told us to pay in order to leave Venezuela at the security area. Our flight leaving Cur was over an hour late. Our return flight was on time. We read reviews and expected the worst so this was no surprise. But because it saved us about $300 pp to Venezuela we decided to go for it. Overall it wasn't too bad. Definitely not the best but not horrible. The planes are old though and inside some things were "missing". As a nervous flyer I was uncomfortable with that but the flights were just 30 mins each and both were silky smooth.
If you want the cheapest way to Venezuela this is it and for that I recommend. Be ready for anything though and prepare for whatever happens if you chose to fly this airlIne.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Almost ruined a Haiti mission trip"

Review

DON'T FLY INSEL AIR IF YOU CANNOT AFFORD SIGNIFICANT DELAYS

Travelling with a group of ten roundtrip on Insel from Miami to Port-au-Prince was a truly awful experience. Insel's own planes were "kind of broken" according to the gate agent and they had to charter replacement planes. Our outbound flight from Miami was a couple of hours late and our return flight to Miami was an hour late and our bags took another hour to get to the carousel. Needless to say, we missed our connecting flight and we all had to purchase last-minute one-way tickets to get home the next day from Miami. Insel accepted absolutely no responsibility and offered no help. Their non-chalant attitude indicated that this was just business as usual. Spend a little more to use American and Air France and in the long run it will be much less expensive and aggravating.

If you ignore these warnings (like I did) and fly Insel anyway (like I did), you will be sorry

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Great flight on Insel Air to Miami"

Review

On the 25 jan 2011 had a great flight from Curacao to Miami.
Read a lot of reviews but took the change because their tickets were lot cheaper than American Airlines. I must say we left 20 minutes early and got free food and drinks on board.
Ok the check in was'nt teh smoothest but I saw they had 3 other flight going at almost teh same time. They are quite big actually. I did not expect that.

I also read that they had blown tire that damaged their aircraft. Though it would affect my flight but did not notice anything of delay on the other flights either.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"The worst experience"

Review

Hi People that intend to travel with Insel Air.. here is the reality.. this company doesn´t care with their customers!! Here is my story...

I and my wife was travelling this January by Curacao and Aruba. We planned this trip for 2 years, and at the end of this trip we would visit Caracas. When we were in Aruba, taking a flight back to Curacao and then a connection to Caracas , the Insel Air flight delayed a lot. It was remarked to 20:30. The original time was 18:30. We had a connection by Dutch Airlines to Caracas at 20:00. With this delay, moren then two hours, we would loose our connection in Curacao.. because of Insel Air´s delay.. When we were making the check in, we informed this to the attendant, asking for a solution, that could be a new flight in Curacao to Caracas or a one day stay in Curacao.. they told us that the responsibility of Insel Air is deliver people and that the company is not responsible for delays.. if you delay one our or ten hours it is the same.. and if the customer has another connections and financial losses you don´t care..
After this, we did the check in and we went to talk with Insel Air´s manager, in Aruba´s airport.. She was extremely unpolite.. she said that not could be done.. she didn´t gave us any option.. She said that the reponsibility of your company is about the flight and the delays are normals and she couldn´t do nothing.. When we arived to Curacao, I went to DAE (Dutch Airlines) to see if there would be another flight that night to Caracas.. the attendant said that they didn´t have and he came with me to Insel Air office and we discovered that Insel Air company had a flight to Caracas at 22:00.. we had to buy another ticket. It was the worst experience ever that we have in flighting.. In Aruba, you local manager never informed that there would be a flight of Insel Air at 22:00 to Caracas.. We travel around the world and we were never treated with lack of respect and consideration. This situation happened with other companies in other countries.. and the treatment was very different.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Do not book on Insel without reading reviews"

Review

If you are thinking of booking a flight on Insel Air, google Insel Air Reviews and read all the horror stories before you book.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"UNDEPENDABLE"

Review

INSELAIR AIRLINES. Unfortunately this 5 year old reject airline is now listed with expedia.com . This airline serving the Caribbean out of the CURacao hub WAS a welcome idea for those of us living on these remote , forgotten , unwanted, or unknown Caribbean islands. Not the fact that they fly rejected Alitalia MD80s or whatever they are, not the fact that they are growing so rapidly, now serving MIA and CLT, with direct flights, but they are expanding faster than they can keep up, having to constantly postpone and reroute flights and planes. If you fly Insel you have a GREAT chance of NOT departing on time, let alone the same day, and NEVER EVER COUNT on Insel to make ANY connection with any other carrier. This is NOT my first time on Insel, and delays are chronic with them, with no explanation. I seriously do not think that it is a conspiracy against me, or that I am unlucky enough to book just the exact flights that will be cancelled EVERY time. Their cancelled flights are not the only problem. Just wait until you fly them and experience the ineptitude of their unprofessional ground staff. However, on the other hand, this is good for those people in our society that are unqualified to get a job anywhere else , Insel will provide employment for them, saving the taxpayers unemployment benefits. The following quote has been pasted directly from their notification email sent to me following an email request. The case number has been changed to protect the innocent : ´´ Your request for assistance has been received. Case # SC0000 - "Re: reservation" has been created for you. A member of our customer relations team will respond to your case within 10 business days. ´´
If you think 10 biz days is a reasonable amount of time to answer a question, perhaps you should apply to work for InselAir. If you would like you may get your own response by writing to: customerrelations@fly-inselair.com.
Do you still want to fly with them ?
If you book with them to save money, guess what it will cost you in collateral and extra expenses? Remember, wherever Insel flies , others do to. I just learned my lesson. Hoping you will benefit by my mistake and loss. Bon Voyage.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Customer Service? How About Customer Dis-service!"

Review

Things started off very poor as we checked-in in Aruba and found out there is a $20/person fee to get the boarding card, and it is CASH ONLY. First - let the customer know this ahead of time. Second, why cash only? If you don't have the cash (luckily we did), you head to the back of the line after running across the terminal to the ATM... The attendant then gave us two boarding passes - both had my wife's name on them rather than one of them with mine - hmmmm... The flight from AUA to CUR was not a problem. Upon landing in CUR, we needed to pay another fee, a $2 per person transfer fee, again something not mentioned by Insel air. Again, CASH ONLY. Then, we find out our flight was canceled - but here is the kicker... it was canceled because there were too few people on the flight, not because of weather or engine issues or something that actually makes sense, but because they wouldn't have profited as handsomely. So, instead they decided to combine our flight into the next available one (4 HOURS LATER!). Go figure. Upon complaining - extremely nicely - I was told to wait for the manager. Waited 30 minutes. I then chased down the person who asked me to wait, and you could see the look in her eyes (oh, thought I lost him). I said "where is the manager?" She pointed to her, and I told the manager the story. The manager promised a voucher. I said I would sit down, and just let me know when I can pick it up. After 1 HOUR of waiting (while the Insel employees chatted away and ate cupcakes), they proceeded to walk away as a group to head to lunch!!!!!!!!!! What the h_ll is that?

Be very very careful when booking with Insel. Know you will be paying $22 per person more than you thought, and know that they like to pool flights together to save money. You were warned.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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