Indonesia AirAsia Reviews | Opinions of Indonesia AirAsia shared by travelers



Indonesia AirAsia

Indonesia AirAsia logo
IATA code:QZ
ICAO code:AWQ
Alliance: AirAsia
Overall Satisfaction:
2.8 out of 5
75% of people who wrote a review recommend flying with Indonesia AirAsia.
75% of people who wrote a review think Indonesia AirAsia offers a good value for money.
50% of people who wrote a review think Indonesia AirAsia offers a satisfactory customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
50%
Poor
25%
Very Poor
25%
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How is Indonesia AirAsia ranked...?
#1
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#3
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#4
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#5
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#5
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service

Indonesia AirAsia Reviews

"Not a bad experience"

Review

I've flown twice and both were fine, I guess. Customer service could be better but I didn't expect too much.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Take Airasia to test your patience"

Review

Aug 2012, DPS - CGK, 2PM flight. Got delayed for 2 friggin' hours!!! Due to some technical difficulties the plane was having. (At least their call centre staff are pleasant.) And i only got the SMS notification 30 minutes prior to flying. Am sure all will really appreciate it if AirAsia could give earlier notification of this sort of long delay, at least 4 hours before flying. The new airport is nowhere near done yet, and we're stuck in this old, outdated airport that has nothing else good to offer.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"comfort n safety "

Review

As the flight was full and permitted carry-on is 7kg per passenger, the captain decided that some baggage should go into the hold making cabin less cluttered and therefore more comfortable and safer.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"customer service who likes to yeal"

Review

When I was going to drop my baggage before I check in to changi airport, one the customer service dare to yeal with a high voice, she told me that I could only get to the counter after she called me..I think she should said it in a polite way. And she assumed the I took a picture of her, so she insist to see my handphone to show my pictures album..and I think she delutional, because she couldn't found any od her picture in my handphone..it means that she broke the code ethic. I don't know why she do that, perhaps because I'm an Indonesian girl and she is the Indian girl..so she think she could do unpolite think like that. I argue a little bit, she thing it will finish after I can approve that I'm not wrong.. But still, I really disrespected by her attitude. N it could cause the AirAsia name paint in black because of what she had done. I hope the AirAsia could do something perhaps like having a secret/mystery guest in order to evaluated their employee.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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