Iberia Reviews | Opinions of Iberia shared by travelers



Iberia

Iberia logo
IATA code:IB
ICAO code:IBE
Alliance: Oneworld
Overall Satisfaction:
2.7 out of 5
50% of people who wrote a review recommend flying with Iberia.
66.7% of people who wrote a review think Iberia offers a good value for money.
33.3% of people who wrote a review think Iberia offers a excellent customer service.
Classes of service
Economy
83.3%
Business
16.7%
First
0%
Customer Service
Excellent
33.3%
Good
0%
Satisfactory
16.7%
Poor
33.3%
Very Poor
16.7%
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How is Iberia ranked...?
#1
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#2
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#3
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#1
80 total score
8 reviews
75% Recommended
88% Value for Money
4/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#67
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#68
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#69
33.4 total score
34 reviews
21% Recommended
38% Value for Money
1.8/5 Customer Service
#70
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#71
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#72
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#73
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#74
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#75
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#76
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#77
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#5
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#6
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#7
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#10
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service

Iberia Reviews

"fantastic service from all staff"

Review

my husband and I travelled on flight IB6050 from joburg to madrid friday 28/29 april
we had exceptional service from both male staff in economy class on board especially from israel garzon who was so helpful and smiling to everyone. Thank you iberia!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Iberia – Just a tired and weary Airline, but still flyable"

Review

I was doing this from Mauritius –and it takes a bit of time.
Choosing an airline operating to Alicante from the UK becomes quite bewildering as almost all Airlines that one can think of seem to go there and mostly several times a day from a wide variety of UK airports including almost all those with in a 50 mile radius of Central London except Heathrow..
A Google search shows you cheap fare merchants everywhere.
I looked at them all –and saw that most of them offered about the same.
BUT…If it was a flight only it seemed that the airlines own booking websites offered as good as
, if not better deals, but not by much.
No one flies non stop London Heathrow to Alicante.
I was thankful for Lm.com (agency)for including in their ‘cheap flight’ offers, flights which used LHR via Madrid and thus avoid the cost and time that could be spent getting to Luton Gatwick, Stansted or Southend from where I stay in the UK at Staines-which is 10 minutes’ drive from Heathrow.
I booked and paid and the fare on line.
The service on Lm.com was very good.….
I tried to compare what they offered with the Airline offering.
On Iberia it seems you can’t book flights out of London (London does not appear of their list of ‘from’ airports.)
BA say they do not fly from LHR to Alicante – and do not advise you about any connections on Iberia their partner Airline
So I took up the Lm.com offer. Later I tried to get a fare on BA to Madrid and Iberia Regional (Air Nostrum) separately – and it worked out more expensive than the Lm.com. offering, and by quite a lot of UKL’s,
So I was comforted that I had (for once) made the right choice.
Also by travelling on the so called ‘legacy’ carriers from LHR –one gets a bigger baggage allowance (if needed) but no complimentary flight snacks. Not on Iberia or Air Nostrum anyway.(for an advance seat selection BA & Iberia make you pay- Air Nostrum doesn’t).

It was interesting to note that some of the documents I received by email specified that the flight LHR-Madrid was ‘operated by British Airways’.
It wasn’t. It was operated by an Iberia Aircraft and crew.
Surely there is a difference between stating who is operating the flight, and a code share arrangement.
Something for the Trade Descriptions Act to ponder over.
The LHR-MAD flight was in an Iberia A321-with a tired looking interior and no IFE or drop down screens. I asked if the items offered on the trolley were complimentary or for sale.
Like Ryanair, everything except water was for sale only.
However a very kind cabin crew member slipped me a cup of Tea. I was in the last seat row and was careful not to let anyone see what I had got.
The Air Nostrum flight from Madrid to Alicante operated l hour behind schedule using an almost new and very smart, impressive and extremely quiet CRJ1000.
The return 2 days later was a CRJ900 which was definitely not new- and then, Madrid LHR Terminal 5 by an equally tired looking Iberia A320.
Note that on the CRJ’s 1000 & 900 – the seats are not aligned with the windows leaving quite a few rows of seats to view a blank fuselage wall.
All flights were professionally and safely operated.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"The only way to fly to the US from Madrid"

Review

I fly business regularly from Madrid to Maimi and by far the best carrier is Iberia. New planes, spacious seating, good food and wine and the service is good too. It is the only way to fly to the USA from Madrid.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Abandoned at Madrid airport"

Review

Our flight from Heathrow to Madrid was delayed by 3 hours due to a technical problem - this meant that we were due to land 5 minutes before our connecting flight to Montevideo was due to leave.
Many other passengers were connecting to flights into Chile and Argentina and we were told that a bus would take us from the aircraft to the satellite terminal (4S) - it did but when we went into the terminal it was empty, no staff anywhere and no clues as to where our connecting flights might be.
After 15 minutes some immigration officials let us into the main terminal from the arrivals lounge with a cursory passport check but again, no information about our flights. About 70 of us had to find our way to terminal 4 and then to the Iberia desk where we were finally told all our flights had gone and we would be staying in a hotel until new flights were available.
In some cases this meant a 24 hour delay but we had 3 hours in the hotel before coming back to the airport for a flight to Sau Paulo with a further connection to Montevideo.
Disgraceful treatment of passengers and a total lack of concern from the Iberia staff both on the ground and in the air.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Iberia : cheaper but bad service"

Review

Iberia is one of the cheapest companies to fly from Paris to Lima. This is a good point. Unfortunately, it offers a very bad service on board. The staff seems to feel bored, it doesn't care at all about the customers, and from Madrid to Lima, the catering service is very limited; all night long, people are walking into the corridors to find anything to eat or drink, and the staff is upset about it! What a nice flight!

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"never again"

Review

The first flight (TXL to MAD) was okay, maybe too short to give me the time to notice something. But the second flight didn't start well: 2 hours delayed and finally boarding without any excuses. Turbulences during the flight (well, I admit it is not Iberia's fault), disgusting food, and staff totally indifferent. Overall, an overpriced service!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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