Honolulu - Kahului Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Honolulu-Kahului route
Hawaiian Airlines
Hawaiian Airlines
Hawaiian Airlines
Global
Hawaiian Airlines
Hawaiian Airlines
Hawaiian Airlines
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Honolulu
Kahului
Hawaiian Airlines
Global
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
Honolulu-Kahului route
63.3 total score
2 reviews
50% Recommended
100% Value for Money
3/5 Customer Service
Mesa Airlines
Global
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
Honolulu-Kahului route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
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Sun, 02/24/2013 03:10 PM
OGG » HNL
From Kahului Airport (Kahului) to Honolulu International Airport (Honolulu)
1 out of 5
NeverAgain
Hawaiian airlines have to be the worst airline I have ever flown with. Three of us had First Class seats from Maui to Honolulu. These seats were booked many months in advance. When we checked in we found that we had only one first class seat and the other two would have to fly coach. There was another man there as well who found that he too was going to have to fly coach. He asked for the supervisor – but got nowhere. Our three seats were to have been in the first row and I asked the Hawaiian man and his wife how they managed to get two of our seats. He told me that a Hawaiian could get any foreigners seat on any Hawaiian Airlines plane. I called and made a complaint and received an e mail that they would respond in 30 days – but that time has long expired. My travel agent complained too and asked for a refund of the difference, which was several hundred dollars, but he too was ignored. I tried to reply to the e mail that they sent acknowledging my complaint but the reply I got was “Replies to this inbox are not monitored”.Seems like Hawaiian Airlines a perfect system for complaints – ignore them.. Never again.
Recommended: No
Value for money: Yes
Customer Service: Very Poor
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Tue, 08/21/2012 03:27 AM
OGG » HNL
From Kahului Airport (Kahului) to Honolulu International Airport (Honolulu)
1 out of 5
Worst experience ever
Worst airlines ever! Stay far far away. They are understaffed, their planes break down constantly and flights are delayed more often then they are on time. they are too busy to update the flight status screens so often you think you're boarding on time until your departure time comes and goes. they don't apologize for the delays, don't offer compensation, don't try to help you reschedule. Frankly, they don't care about you. Then you get on the flight and they charge you for soda, juice and even pretzels. I expect it's only a matter of time before Mesa goes out of business or until all their planes break down!
Recommended: No
Value for money: No
Customer Service: Poor
Thu, 06/14/2012 05:54 AM
OGG » HNL
From Kahului Airport (Kahului) to Honolulu International Airport (Honolulu)
5 out of 5
USUALLY GREAT
With the exception of a couple of luggage issues, Hawaiian has always been a great airline for interisland and Mainland flights. Anyone who still flies for food should pay the extra and go First Class. Even in coach, Hawaiian offers a basic, complimentary meal - nothing special, but it helps pass the time.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent