Ho Chi Minh City - Nha Trang Flight Reviews

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Ho Chi Minh City
Nha Trang
VietJet Air
Global
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
Ho Chi Minh City-Nha Trang route
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
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Sat, 09/27/2014 03:14 AM
SGN » CXR
From Ho Chi Minh City Airport (Ho Chi Minh City) to Cam Rahn Airport (Nha Trang)
1 out of 5
Poor service and thieves
I arrived at the check-in and they refused to allow me to board with my acoustic guitar as hand luggage. This apparently is company policy (why? - every other airline allows a guitar as hand luggage). I told them it only weighed 3.5 kilos and it would be damaged if put with checked in luggage. They made me pay for it as excess luggage and promised me three times that a staff member would personally bring it on board. When I boarded the flight, it did not arrive and they said it could not be carried in the cabin. So why lie about it? The flight landed very late. When we landed, I found that they had stolen my storage disk and mp3 player and head phones from the guitar case pockets. What a rotten experience. I agree with all the others - just avoid them - they're not worth it.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Thu, 02/28/2013 06:26 PM
CXR » SGN
From Cam Rahn Airport (Nha Trang) to Ho Chi Minh City Airport (Ho Chi Minh City)
1 out of 5
Disgraceful customer service!
This airline has absolutely no clue about customer service! Our plane was over an hour late. We were originally informed it would be 30 minutes late and then heard nothing more until we were asked to move to a different boarding gate. With a baby and 2 toddlers, my wife and I were among the last to get to the new gate. Our baby was crying so my wife went to the front of the long queue and asked the Vietjet officer if our family could board the plane so she could settle the baby. She was told "No, you'll have to go and join the queue like everybody else!" And then we were made to put our 2 small suitcases (which were within the airline's size limits) on the scales for a weight check. Because they were a few kilos over the 7kg weight limit, we were told we'd have to remove items until they were under 7kg. As we had 4 paying passengers in our family, we weren't carrying too much weight, the staff just demanded it be in up to 4 cases/bags under 7kgs. We were appalled at their indifference towards us when we were struggling with 3 tired little children.
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 02/11/2013 02:14 AM
SGN » NHA
From Ho Chi Minh City Airport (Ho Chi Minh City) to Nha Trang Airport (Nha Trang)
1 out of 5
Give Vietjet a pass
I choose this airline based solely on price and it being part of the Air Asia family. I booked 2 flights from Hochimihn to Nha Tran and the outbound flight was 2 hours late. the return flight never materialized. When I checked in I was told it was on time. Then it became one hour late. Then 2 hours late. Then 3 hours late. Finally our flight that was supposed to leave from Nha Trang at about 4:20pm was broadcast as the new time at 12:45 am! People were going crazy as many had international connections and they got missed. Vietjet staff just kept lying to us. About 9:45pm Vitnam Airlines told us they had a completely empty plane heading back to Hochiminh City but Vietjet told us they would not pay for us to get on it nor would they make the arrangements. EVERYONE on the Vietjet plane had to buy a new ticket on Vietnam Airlines to get to their final destination. About 70$usd We made it to Hochiminh at about midnight - on a flight originally supposed to get us there at about 5:30 pm - and on a totally different airline. Vietjet abandoned a whole planeload of passengers and refused to help any of them. I love Vietnam and will NEVER fly this airline no matter how cheap it is.
Recommended: No
Value for money: No
Customer Service: Very Poor