Ho Chi Minh City - Da Nang Flight Reviews

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Ho Chi Minh City
Da Nang
VietJet Air
Global
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
Ho Chi Minh City-Da Nang route
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
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Sat, 11/05/2016 09:16 AM
SGN » DAD
From Ho Chi Minh City Airport (Ho Chi Minh City) to Da Nang Airport (Da Nang)
1 out of 5
Twice rebooked to later flights, last time just before leaving for airport.
First rebooking by airline 2 days before departure, 2nd just before arriving at airport. Explanation 1.: a storm. When I pointed out that flights were leaving the customer relations guy said there were no seats on earlier flights left. Obviously bad management of seats, overbooking, selling more than capacity combined with taking customers for a ride rather than an air journey. Whole matter is problematic as car journey to Hue after landing will now take place late in the evening, rather than during daylight. But why would the airline care, they got the money already.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Wed, 12/03/2014 02:18 AM
SGN » DAD
From Ho Chi Minh City Airport (Ho Chi Minh City) to Da Nang Airport (Da Nang)
1 out of 5
What's the meaning of flexible???
Dear all. I have travelled to Da Nang with my family, anyway that will be the great trip but when i took flight from Da Nang back to Saigon and that is the problem. My flight time on 8:10 AM ,we're be there at 7:40Am and they said that they closing counter at 7:40 my watch time now is 7:41 am. The supervisor there showing bad attitude even i have explained my sittuation because that i have children under 1 years old. They still pernalty me for each person 20$, and they said that we are late for 2 minutes so must pay that fees. we know that our false too but i just wanna say where is customer service? and if i late 20 min or i don have children under 1 year old I still pay without disapointed. They said it is the new rules running before 2 days already, but we are on travelling and they even do not send any mail or message for announcement. I never use this airline anymore, next time i choose vietnam airlines. Thank you for reading this noted.
Recommended: No
Value for money: No
Customer Service: Very Poor
Sun, 04/14/2013 02:55 PM
DAD » SGN
From Da Nang Airport (Da Nang) to Ho Chi Minh City Airport (Ho Chi Minh City)
1 out of 5
If you are westerner do NOT fly VietJet
We've been in Vietnam for 2 months now, and haven't felt discriminated against as we did at the VietJet's check-in counter. They advertise 'customer service' & ' friendly company' & 'low cost', international company. They do not know meaning of the word 'customer service' & 'friendly' As for the low cost: at the time you pay for the carry-on or any other bags you might have, water, peanuts, etc.. you are better off booking a ticket with a reputable company. As for being international- it is a joke. If you are coming internationally, be prepared to surrender and pay for your belongings. However, if you a 'local' passenger you are allowed as many plastic sacks/bags, or giant sport gear bags as you want. Do yourself a favor and check the size of the allowed carry on as if you are international traveler they will check for the size and weight. Be aware that VietJet's allowed sizes are smaller than any other airlines. So Good Luck. We will NEVER fly with them again. Do not be a full to think you are saving money.. it is a rip off.
Recommended: No
Value for money: No
Customer Service: Very Poor