Hilo - Honolulu Flight Reviews

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Hilo
Honolulu
Hawaiian Airlines
Global
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
Hilo-Honolulu route
92 total score
6 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
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Wed, 10/16/2013 01:56 AM
ITO » HNL » SYD
From Hilo International Airport (Hilo) to Kingsford Smith Airport (Sydney) via Honolulu International Airport (Honolulu)
3 out of 5
ok economy
Hilo to Sydney via Honolulu web check in went well purchased preferred seats for Honolulu to Sydney cost $75 seat 14B . Hilo to Honolulu HA 121 850am departure seat 1B first class lounge at Hilo very basic free wifi and coffee and soft drink pre boarding done correctly on time departure quick 50 minute flight just enough time for a coffee and and a biscuit Honolulu to Sydney HA 451 seat 14B the reserved seating bulk head seat cost 75 extra boarding called in correct order except kids get priority again. my bulk head seat is spacious as a economy seat can be. I would have preferred the seats in row 11 but they were blocked for the entire 24 hour period during check in. rows 11,12,13 are behind business and are separated from rest of economy providing a quieter trip not long after take off very friendly stewardess Krystal offers cocktails dewars scotch and diet coke about 2 hours into flights refills and dinner served I'm spoilt with first class food but would give this food a 4 out of 5 for economy and free after dinner clean up again friendly flight staff offer more drinks, I did notice they were counting my drinks was a little off putting but being responsible so was in 2 minds there was a lot of young families traveling with babies ranging from newborns to teenagers all were reasonably behaved for a 10 hour flight. there of course was one family who thought it was ok for their children to play a portable DVD player without head phones so all the cabin could hear it. while I'm complaining I would like to thank the old man in 15B who would hit the back of my chair every time I would nod off I guess that's the joys of economy travel on the way to Hawaii business class I got 6 hours sleep on way to Sydney economy even the premium seat I for 1 hour sleep
Recommended: Yes
Value for money: Yes
Customer Service: Good
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Sun, 10/06/2013 04:44 AM
SYD » HNL » ITO
From Kingsford Smith Airport (Sydney) to Hilo International Airport (Hilo) via Honolulu International Airport (Honolulu)
5 out of 5
Great trip
Hawaii travel 5th October SYD-HNL-ITO This is my 10th year as a dedicated Hawaiian air traveller for long distance trip syd to HNL and Hilo also to LA and Vegas also started to use their HNL to JFK this year and looking forward to their expansion with new aircraft purchase planned. Today's trip started on the 4th October at 2000 When I attempted to use the web check in 24 hours prior with no success. I called their Tech support they advised "computer glitch " was preventing my check in I am lucky I am a gold Pualani member so I called their dedicated line after about 25 minutes they were able to upgrade my syd-HNL flight and my HNL-Hilo which is good business on Hawaiian is normally very good. 5th October Check in was a breeze with the dedicated business and Pualani member line and with express pass through immigration, I was In the air New Zealand lounge in no time. The person service from the Hawaiian airlines station manager Kathy keeps me a very happy loyal customer she greeted me on my arrival which is service you wouldn't never get flying a bigger airline This air NZ lounge has improved over the past few years it was getting tired and food mediocre. But gladly today much better I really like the self help bar. My flight is scheduled for 2000 departure I noticed in bound flight arrived on time. Boarding started on time and again children first before business this always annoys me. Once onboard was offered welcome champagne or juice the seat is wide leather seats they don't lie flat but are still very comfortable they have power for your iPad or iPhone I had 1B drink orders for after take off were taken Take off on time and as soon as we levelled off drinks started to flow I had a few chivas regals before dinner there also was a cheese plate Dinner 3 options for dinner were veal mash potato asparagus with baby carrots, catch of the day with choi sum and scallions, pumpkin ravioli with sage butter and cream sauce. I had the veal and catch of the day and it was fantastic. Breakfast was strawberry yogurt fresh fruit plate country style potatoes and crab and scallion omelette, also fantastic. The cabin crew were very attentive and professional I managed to get a good couple of hours sleep and rested for my next flight HNL to Hilo Got through customs fairly fast but maybe they could looking into express path for business passengers like in Sydney At the transfer desk no Hawaiian staff there to send my bags to Hilo so had to take them to the inter island terminal myself. Once there was easy to drop off bags and head to the priority security line Honolulu to Hilo again seat 1B a quick 50 minute flight no problems arrived on time and bags were quickly available Over all a 5 star trip very pleased and look forward to many more Hawaiian trips
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Tue, 06/11/2013 11:06 AM
ITO » HNL » SYD
From Hilo International Airport (Hilo) to Kingsford Smith Airport (Sydney) via Honolulu International Airport (Honolulu)
5 out of 5
great
trip Hilo to Sydney via Honolulu 10th June Hilo check in great was quick bags booked all the way to Sydney i still get the lounge due to gold status and basic lounge coffee soft drink and wifi in Hilo Hilo to Honolulu seat 7b 850am flight left on time pleasant crew at Honolulu lounge access again basic good wifi coffee soft drink no food or snacks available and lounge is a long walk from international gates friendly staff and quiet place to relax before 10 hour to Sydney Honolulu to Sydney business HA451 seat 1H thanks to Gary and the gate team for welcoming helpful and friendly attitude plane boarding procedures were business and wheelchairs first as it should be then children and pualani gold and platinum, this way I get 2 glasses of champagne before take off lol this is one of my frustrations of Hawaiian the inconsistent way of boarding I have traveled to Vegas. SFO oakland Lax Maui Hilo HNL SYD and have found all have different processes for pre boarding this needs to be a procedure not pick and choose I hope Hawaiian look at settings this as a rule plane left on time clean and new airbus welcoming crew after take off spicy crab sushi with pickled ginger and cocktails 45 minutes after take off nice timing drinks scotch and diet coke ran out of scotch after 2 drinks so it was Jack Daniel's and diet for some of the trip this is a habit on Hawaiian of ruining out of scotch in business the nice flight attendant went to Econ and stole there's so went from chivas to dewars both nice any way dinner food salmon in rice paper himalayan rice macadamia nut pesto and salad very impressed desert was the best Ice cream truffle strawberry sorbet with bailies over Ice amazing cocktails constant and staff attentive when asked for some thing for the long flight before arrival an Hawaiian style high tea was served which included savories and sweets very nice arrival as usual quarantine spray the plane this is the worst part if u are like me and don't trust the government when they say its safe asbestos was safe at one time due to the airbus only utilizes one door business must walk back through economy to get off so not first off the plane but we are given priority customs forms to fast track forms through customs and immigration bags are tagged first class priority and come through very quick tonight this is alway a hit and Miss I have complained many times about waiting for my first class bags that come off last not tonight great first off this will be my last review until oct when I fly SYD- HNL HNL- Hilo Hilo- HNL HNL -JFK and the same in return I love traveling Hawaiian it has been my airline of choice for over 10 years from Australia to all my usa destinations I have always found it friendly and professional qantas and jet star don't even compare and air New Zealand would be ok of there wasn't a stop over in new Zealand my only complaint is Sydney airport customs they give you an express path ticket when in business and first and that line was huge at Sydney tonight when I questioned customs the man said " we don't care about express path " I said so no recognition for first class or business he said " he doesn't give a shit" I no this not Hawaiian airlines issue but is customs issue but only way to get customs to fix their rude staff is airlines to complain about bad treatment of their premier customers. in front of me was a man from London first class on emirates who would have paid a lot more then me and he was treated the same was told " I don't care what class u travel customs is custom" by the aggressive customs male agent. over all a great flight and always recommend Hawaiian to all USA destination Brett.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Thu, 05/30/2013 01:58 AM
ITO » HNL » LAS
From Hilo International Airport (Hilo) to McCarran International Airport (Las Vegas) via Honolulu International Airport (Honolulu)
4 out of 5
Hilo to vegas
Hilo to HNL 26 may 13 HA 311 seats 6A check in early and easy in Hilo booked all the way to Vegas very basic lounge in Hilo for 1st class and premier club members juice soft drink and coffee also wifi nice to sit in a quiet room before a flight flight on time free juice or water for the 50 minute flight HNL to Las Vegas HA 8 seat 29b no bulk head seats available take off on time very packed flight cocktail hour started not long after take off and I was informed that pualani gold no longer get 2 free cocktails a little disappointing for a 5 hour flight gold are no longer entitled to any free stuff in economy so I paid for a few drinks credit cards only made Econ better pillows and blankets were ok for Econ staff appeared to be nice friendly and relaxed they were always walking around to make sure every one had what they wanted no request went unanswered flight was delayed bye a out 45 minutes dues to head winds Econ was an eye opener for me people. we're friendly and chatty this doesn't happen in business's we shared chips and pretzels
Recommended: Yes
Value for money: Yes
Customer Service: Good
Sun, 05/26/2013 11:01 AM
HNL » ITO
From Honolulu International Airport (Honolulu) to Hilo International Airport (Hilo)
5 out of 5
Great and onetime
A quick island hop plane on time clean and friendly staff Jeremy juice on the 50 minute flight
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Fri, 07/29/2011 01:01 PM
HNL » ITO
From Honolulu International Airport (Honolulu) to Hilo International Airport (Hilo)
4 out of 5
It's like taking the bus...
Going from one island to another in Hawaii, you don't have much choice than taking Hawaiian airline. The service is ok. It's like taking a bus... The flight is short but they give you a little (chemical?) drink.
Recommended: Yes
Value for money: Yes
Customer Service: Good