Hawaiian Airlines Reviews | Opinions of Hawaiian Airlines shared by travelers



Hawaiian Airlines

Hawaiian Airlines logo
IATA code:HA
ICAO code:HAL
Overall Satisfaction:
3.6 out of 5
75% of people who wrote a review recommend flying with Hawaiian Airlines.
81.3% of people who wrote a review think Hawaiian Airlines offers a good value for money.
43.8% of people who wrote a review think Hawaiian Airlines offers a excellent customer service.
Classes of service
Economy
68.8%
Business
25%
First
6.3%
Customer Service
Excellent
43.8%
Good
31.3%
Satisfactory
0%
Poor
0%
Very Poor
25%
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How is Hawaiian Airlines ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Hawaiian Airlines Reviews

"NeverAgain"

Review

Hawaiian airlines have to be the worst airline I have ever flown with. Three of us had First Class seats from Maui to Honolulu. These seats were booked many months in advance. When we checked in we found that we had only one first class seat and the other two would have to fly coach. There was another man there as well who found that he too was going to have to fly coach. He asked for the supervisor – but got nowhere. Our three seats were to have been in the first row and I asked the Hawaiian man and his wife how they managed to get two of our seats. He told me that a Hawaiian could get any foreigners seat on any Hawaiian Airlines plane. I called and made a complaint and received an e mail that they would respond in 30 days – but that time has long expired. My travel agent complained too and asked for a refund of the difference, which was several hundred dollars, but he too was ignored. I tried to reply to the e mail that they sent acknowledging my complaint but the reply I got was “Replies to this inbox are not monitored”.Seems like Hawaiian Airlines a perfect system for complaints – ignore them.. Never again.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:First Class
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"USUALLY GREAT"

Review

With the exception of a couple of luggage issues, Hawaiian has always been a great airline for interisland and Mainland flights. Anyone who still flies for food should pay the extra and go First Class. Even in coach, Hawaiian offers a basic, complimentary meal - nothing special, but it helps pass the time.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"great airline "

Review

I have been using Hawaiian from 2002
I travel to Hawaii atleast 3 times a year and use them for flights to mainland USA and found them to be the airline to use jetstar is a joke qantas to expensive
I have travelled both Econ and buisness the ground staff at Sydney are excellent and have had mostly great cabin staff but as with all places there is that 1 or 2 staff that should not be there but over all the airline to use for Hawaii and mainland US

they have good connections and destinations to mainland US including NyC LA San Fran las vagas direct flights and connecting flights to all the hawaiian islands

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"No Milk for the Baby"

Review

Flying from Portland, Oregon to Honolulu was terrible. First the air conditioning was either totally off or totally on freeze. Cabin was an oven or a freezer as the flight progressed. Second, no need to request special meals. They have none. They just ask you to make you feel better when you book the flight. Third, children was totally ignored. When I asked about the children meal I was told they had none. When I ask for milk for the children I was told, "Sorry, we apparently had a lot of milk drinkers on this flight!" I wrote customer service and complained about that last statement. They did reply and just said they were sorry about the milk situation on the flight. What a bunch of clowns. Next trip to Honolulu will be on anything but Hawaiian (the no milk airlines) Airlines.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Mon, 01/09/2012 03:13 AM
5 years ago

Most airlines dont supply a childrens meal on domestic flight unless it is an international flight. And most airlines dont give you a free meal - you pay for it. I have travelled on other airlines to Honolulu and you need to have your credit card ready or bring your own food lol. And most airlines dont provide any special meals regardless. I think Hawaiian are the only ones that do give you a free meal.

"A Great Airline to Invest In"

Review

HNL-SEA-HNL: The staff were extremely friendly and helpful throughout the whole trip! Airline travel is so exciting with them! Hawaiian Airlines doesn't use any of those small, uncomfortable narrow-body jets so even the economy seats are very comfortable. The food choices are delectable (Please choose POG as your choice of drink when asked!), FAs are always attentive to the passengers as if they're your close friends (truly the Spirit of Aloha), Movies and short clips are enjoyable and unique, and just the overall flight experience was and will always be wonderful! Hawaiian is number one "On-Time"! Its destinations are increasing fast! Who wouldn't want Hawaiian at their airport? Earn some miles with Hawaiian and you'll be a happy traveller!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"It's like taking the bus..."

Review

Going from one island to another in Hawaii, you don't have much choice than taking Hawaiian airline. The service is ok. It's like taking a bus... The flight is short but they give you a little (chemical?) drink.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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