Hawaiian Airlines Reviews | Opinions of Hawaiian Airlines shared by travelers

Air Travel Survey
What do you consider before booking a flight?


Hawaiian Airlines

Hawaiian Airlines logo
IATA code:HA
ICAO code:HAL
Overall Satisfaction:
3.8 out of 5
75% of people who wrote a review recommend flying with Hawaiian Airlines.
75% of people who wrote a review think Hawaiian Airlines offers a good value for money.
50% of people who wrote a review think Hawaiian Airlines offers a excellent customer service.
Classes of service
Economy
75%
Business
25%
First
0%
Customer Service
Excellent
50%
Good
25%
Satisfactory
0%
Poor
0%
Very Poor
25%
Popular Destinations
How is Hawaiian Airlines ranked...?
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
68.9 total score
6 reviews
67% Recommended
83% Value for Money
3.3/5 Customer Service
#3
61.6 total score
10 reviews
60% Recommended
50% Value for Money
3.4/5 Customer Service
#4
48.4 total score
11 reviews
45% Recommended
45% Value for Money
2.5/5 Customer Service
#5
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#6
75 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#7
49.7 total score
4 reviews
25% Recommended
75% Value for Money
2.8/5 Customer Service
#8
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#9
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#14
40.7 total score
8 reviews
25% Recommended
38% Value for Money
2.4/5 Customer Service
#15
19.6 total score
6 reviews
0% Recommended
17% Value for Money
1.5/5 Customer Service
#16
16.8 total score
7 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
68.9 total score
6 reviews
67% Recommended
83% Value for Money
3.3/5 Customer Service
#3
61.6 total score
10 reviews
60% Recommended
50% Value for Money
3.4/5 Customer Service
#4
48.4 total score
11 reviews
45% Recommended
45% Value for Money
2.5/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#7
75 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#8
49.7 total score
4 reviews
25% Recommended
75% Value for Money
2.8/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#11
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#14
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#15
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#16
40.7 total score
8 reviews
25% Recommended
38% Value for Money
2.4/5 Customer Service
#17
39.6 total score
16 reviews
31% Recommended
31% Value for Money
2.6/5 Customer Service
#18
19.6 total score
6 reviews
0% Recommended
17% Value for Money
1.5/5 Customer Service
#19
16.8 total score
7 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service

Hawaiian Airlines Reviews

Advertisement

"great airline "

Review

I have been using Hawaiian from 2002
I travel to Hawaii atleast 3 times a year and use them for flights to mainland USA and found them to be the airline to use jetstar is a joke qantas to expensive
I have travelled both Econ and buisness the ground staff at Sydney are excellent and have had mostly great cabin staff but as with all places there is that 1 or 2 staff that should not be there but over all the airline to use for Hawaii and mainland US

they have good connections and destinations to mainland US including NyC LA San Fran las vagas direct flights and connecting flights to all the hawaiian islands

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
Comment on this review or Add your Hawaiian Airlines review

"No Milk for the Baby"

Review

Flying from Portland, Oregon to Honolulu was terrible. First the air conditioning was either totally off or totally on freeze. Cabin was an oven or a freezer as the flight progressed. Second, no need to request special meals. They have none. They just ask you to make you feel better when you book the flight. Third, children was totally ignored. When I asked about the children meal I was told they had none. When I ask for milk for the children I was told, "Sorry, we apparently had a lot of milk drinkers on this flight!" I wrote customer service and complained about that last statement. They did reply and just said they were sorry about the milk situation on the flight. What a bunch of clowns. Next trip to Honolulu will be on anything but Hawaiian (the no milk airlines) Airlines.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Hawaiian Airlines review
Mon, 01/09/2012 03:13 AM

Most airlines dont supply a childrens meal on domestic flight unless it is an international flight. And most airlines dont give you a free meal - you pay for it. I have travelled on other airlines to Honolulu and you need to have your credit card ready or bring your own food lol. And most airlines dont provide any special meals regardless. I think Hawaiian are the only ones that do give you a free meal.

"A Great Airline to Invest In"

Review

HNL-SEA-HNL: The staff were extremely friendly and helpful throughout the whole trip! Airline travel is so exciting with them! Hawaiian Airlines doesn't use any of those small, uncomfortable narrow-body jets so even the economy seats are very comfortable. The food choices are delectable (Please choose POG as your choice of drink when asked!), FAs are always attentive to the passengers as if they're your close friends (truly the Spirit of Aloha), Movies and short clips are enjoyable and unique, and just the overall flight experience was and will always be wonderful! Hawaiian is number one "On-Time"! Its destinations are increasing fast! Who wouldn't want Hawaiian at their airport? Earn some miles with Hawaiian and you'll be a happy traveller!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Hawaiian Airlines review

"It's like taking the bus..."

Review

Going from one island to another in Hawaii, you don't have much choice than taking Hawaiian airline. The service is ok. It's like taking a bus... The flight is short but they give you a little (chemical?) drink.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Hawaiian Airlines review
Take the Survey!
Only takes 3-5 minutes
Air Travel Survey: What do you consider before booking a flight?