Hanoi - Seoul Flight Reviews

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VietJet Air
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
Hanoi-Seoul route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Wed, 09/14/2016 04:24 AM
From Noi Bai International Airport (Hanoi) to Incheon International Airport (Seoul)
1 out of 5
The worst airline in the world by far
I am forced to use Vietjet due to my location and work requirements. But this is a real set of experiences. After a dozen flights I have had every possible bad experience you can have. I have had bookings that twice now and magically changed to a difference day, and always the day before, so when you arrive at the airport no one wants to help you, and because the time has passed you have no choice but to pay for a more expensive fair again. They never accept it as their fault despite the repeat occurrence of this, in the exact same way ( 1 day precisely before). Evidence does not matter, your late, pay twice even when it's not your fault. They are incredibly unhelpful, and very rude staff. I have had them have an entire conversation with me, take money, literally throw my change back at me, and not even look up from the computer. Miserable and useless. I have also once paid for extra leg room as the space is so small it's actually painful, only to have the ticket come through with no extra leg room, but I got charged for it. After a long argument with yet another useless and unhelpful staff member, I had to pay again. Only to find the new ticket was still not the seat I had booked. Once again, double payment and still did not receive the service I had paid for. If you have any other option then Vietjetair take it, no matter the cost, it's worth it not to have to deal with this joke of a company with the most miserable, usess staff.
Recommended: No
Value for money: No
Customer Service: Very Poor