While travelling to Toronto, Ontario to retrieve my son's cremated remains and some of his personal belongings, I can only say that this airline made the entire trip a horrible, terrible experience. From the customer service person in the security lineup who breezed through with an "Elite VIP" even while I voiced my concern about being nearly late on the outbound flight because of weather related backups, to the !$@##$ agent on the return leg the same day who made me lug all of his personal effects, a guitar, and his cremated remains all over Pearson Terminal. Thanks also Air Canada for removing any sort of Bereavement fares, and for saying I would have to pay all costs for any even minor extra baggage in this case. NEVER, never, never fly this airline if at all possible. I would really hope they would remove the name of a good country from their corporate name. Air Nocare would be much more appropriate!!!!!