Germanwings Reviews | Opinions of Germanwings shared by travelers



Germanwings

Germanwings logo
IATA code:4U
ICAO code:GWI
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with Germanwings.
0% of people who wrote a review think Germanwings offers a good value for money.
60% of people who wrote a review think Germanwings offers a very poor customer service.
Classes of service
Economy
80%
Business
20%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
40%
Very Poor
60%
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How is Germanwings ranked...?
#1
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#2
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#3
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#4
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#5
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Germanwings Reviews

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"They didn't let me board the plane..."

Review

Germanwings states on their website that passengers should be at the check-in at least 30 minutes before the flight's scheduled departure. Sounds a bit unusual, since 1 1/2 hours is the usual time other airlines put on their websites.

However, I had a long trip to the airport and the train was held up at a station due to unannounced construction works on the single-track line ahead, so I arrived late at the airport. It was still 40 minutes before takeoff though.

There was a long line at the check-in counter, so I used one of the boarding card machines to print my boarding card and queued up again. Then a staff lady asked for any more passengers to BHX and I raised my arm. She asked some guy to escort me through the fast lane to speed up things but he declined. Seemingly there was no way to check in my luggage anymore so they asked me to take it into the cabin. Then they sent me off to the security check.

At the security check, they complained about my bag, it contained fluids (hey it was supposed to be checked in so I had shower gel in there). Then the metal detector didn't like my new shoes. I went through 3 more metal detectors this day, only one more complained and the lady knew that it was my shoes and asked me to take them off right away, done. Not so the guys at HAM - they took an eternity to determine that my shoes set off the alarm, then they ran away with them and came back much later.

Next hurdle was the passport check - there was a long queue in front of the single checkpoint for all non-EU flights and that took some time too. When I finally passed through this, there was only a dunno, 2km distance to the gate to surmount, I ran most of the way.

When I finally arrived at the gate, panting and sweating, 5 minutes before scheduled flight, I could see the plane was still there, docked at the jetway. But they refused to let me board.

The staff must have known how far away the gate is from the center terminal, they also must have known that my bag was not meant to be passed through security, the staff lady even asked for someone taking me through the fast lane - they knew that I had no chance to get this flight. I wouldn't have had a chance even if security check would've been faster, simply because the distance to the gate is friggin huge and I probably would've walked, not knowing how long the way is, thinking that I have plenty of time.

So why is their website information claiming that you can check up to "30 minutes" before the flight? I was there 40 minutes before the flight and I was convinced that I was late but still timely enough to get aboard, but actually I never had a chance. Why couldn't they just open the friggin door and let me in? I had to book a flight with another airline that day (because that was the only GW flight that day) and that set me back 560€!

On the return trip I could finally fly Germanwings. The flight attendant looked like an east german wrestler and cantankerously dispersed dry sandwiches. One row ahead in that small CRJ sat an old man who farted every minute, the stench was devastating even when I fled 5 rows back. The whole flight was utterly depressing. Not all the way Germanwing's fault but still, I'll never ever book GW again.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Profiling - denied boarding"

Review

I was denied boarding by Germanwing staff flight number 8891 because I did not have my permit of stay with me, Though I had my travel document and my personal ID and it stat in no place that passengers are required to have any sort of other document except for a valid ID or a valid travel document
at the Germanwings counter the lady who worked there told me that she can't help and gave a card with contact information and when I couldn't call the Germanwings Non-geographic numbers I asked a friend call you from Berlin and still no help.
sent an Email and no answer but when twitted that German wings is profiling people boy they where so quick answering but still no refund and not even the apology for the emotional and mental stress they caused me.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Cant book online and pay-telefone-line does not help "

Review

I tried to book online and got an error message ... (currency conversion failed). I called their Telephone customer service (that charges Money for the call!!!) and they just asked me to use Another browser. They could not help me. ... And guess what: I did get the same error with Chrome, FireFox and Explorer. There probably is an error in their site for Swedish kornor, but they will never find out, because their customer service sucks big time ... i booked with SAS instead.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Bad airline - Avoid"

Review

Awful airline.
6 hour delay on 90 minute flight? Totally unacceptable! Paid extra for better seat and food. Got standard small seat and poor quality food.

On return flight, was told I had to pay for any food/drink depsite having paid for it already! Rude staff also.

Cost of flight was EUR300 - the above is totally unacceptable considering the cost.

Avoid this airline at all costs!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
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