Frontier Airlines Reviews | Opinions of Frontier Airlines shared by travelers



Frontier Airlines

Frontier Airlines logo
IATA code:F9
ICAO code:FFT
Overall Satisfaction:
1.3 out of 5
0% of people who wrote a review recommend flying with Frontier Airlines.
0% of people who wrote a review think Frontier Airlines offers a good value for money.
66.7% of people who wrote a review think Frontier Airlines offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
33.3%
Very Poor
66.7%
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How is Frontier Airlines ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Frontier Airlines Reviews

"HORRIBLE EXPERIENCE WITH CANCELLATION OF FLIGHT"

Review

Frontier Airlines this is to you: THIS AIRLINE IS A JOKE. Delay notices were sent out for our flight from ATL to DIA starting at about 4:30 PM advising was delayed to 01:15 hours with a flight that was supposed to leave ATL at 10:10 PM. About 45 minutes later another notice came out. Then about another hour or so another notice. We checked in at the airport and went to the gate with the plan of waiting until four hours after we got there. It wasn't until another passenger advised us that the flight was cancelled. There was not a Frontier employee to be found at the gate or anywhere around. Shortly after we learned of the cancellation from another passenger, two Frontier Airlines employees showed up, and advised there was nothing they could do and instructed all of us to return to the ticket counter for instructions. Upon our arrival to the ticket counter we were advised the flight was cancelled due to weather in Denver. Not possible due to the fact we had another family member flying into Denver on another airline without any issue at all. Accordingly to several different sources, there were several ground crew for Frontier Airlines that walked off the job in Denver. Since the airline advised it was a weather delay their policies do not allow for concessions to stranded passengers, or so we were told. There was no offer to cover hotel expense, and the only option we were given was to re-book a flight for December 25th, which was the first available flight. Well let me say it is December 19th, and six days at our own expense in a hotel, and no other concession being offered, other than a refund, which would not be given for three days is not a good way to retain or gain new travelers on your supposed "CUSTOMER FRIENDLY" airline. We had to book another flight on a different airline, spend $1100.00 for them, plus a $140.00 for a hotel room just to ensure we were home for the holidays. Own up to your own company Incompetency’s, and make the situation right with those of us who have chosen your airline to fulfill our travel needs. Your airline has lost a customer and the word will be spread accordingly. Your company will not make it through 2017 if this is how you are going to treat your customers. Learn to run a business instead of a money pit for your organization to strive to success by treating those who make you a success the way you are treating them. Own up to your faults, and make the situation right. Not only should you offer a REFUND, but you should offer vouchers for an additional flight for future use. You company is a joke, and is destined for failure.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Fees for everything!"

Review

They nickel and dime you to death.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Poor Customer Service"

Review

I experienced a problem with my online process. I and my friend’s seats were deleted. Seemed a simple fix to me, but turned into a nightmare!

When I called, I received no help from agents on the phone. They were rude and inconsiderate, several times. I spoke to several agents for a total of 2+ hours!

I am calling to cancel my Frontier Credit Card.

I am telling everyone I know never to fly Frontier.

I also plan to share my story with as many travel-rating web sites as I can!

I have never been treated so poorly with so many phone calls by so many people; and I have been flying 30 years!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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