Frankfurt - Budapest Flight Reviews

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Frankfurt
Budapest
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Frankfurt-Budapest route
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
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Thu, 08/21/2014 06:27 PM
YYZ » FRA » BUD
From Pearson International Airport (Toronto) to Ferihegy Airport (Budapest) via Frankfurt International Airport (Frankfurt)
1 out of 5
Complete ignorance
I used to fly (a lot) with KLM & Air France, but last year I decided to try Lufthansa (... german correctness and discipline!... I thought). Well I can tell that I will never use this airline, even for free tickets. Why? Not because they lost my luggage and delivered it after 4 days (it happends), not because the third party working for them in Budapest are complete ignorants and never communicate or pick-up the phone, not because nothing seemed to get moving until I sent an e-mail, CC-ing the CEO of Lufthansa, but BECAUSE: When my luggage was delivered, it turned out they kept it in the rain for days, everything was wet and ruined. This shows a complete lack of responsability and major neglect! We, the passangers, are good only to pay and pay and pay. Than a Canadian rep. throws at me the "corporate" slogan, and refers me to the "Montreal Agreement". Good Bye Lufthansa!
Recommended: No
Value for money: No
Customer Service: Very Poor
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Sun, 05/12/2013 08:52 AM
PEK » FRA » BUD
From Beijing Capital International Airport (Beijing) to Ferihegy Airport (Budapest) via Frankfurt International Airport (Frankfurt)
5 out of 5
Awesome experience
After a previous bad experience with a SWISS I was a little worried about a trip with Lufthansa, but everything was different. After also perfect route from BUD to PEK via MUC with the A340-600 with great sevice and nice staff I was looking forward to the return flight with the A380-800 and was also why... The aircraft new and comfortable with enough space to sit and relax with a pretty decent offer entertainment system. Food tasty and sufficient. Metal cutlery added an even better feeling of eating. The highlight of my trip was incredibly nice and helpful staff who made my trip by plane from one of my greatest experiences in the aircraft at all. I want to thank to Martina Lissak and E. Alexandrova as well as all the staff in my section of the aircraft and tolerant passengers seated around a really pleasant flight. I really ENJOYED it! Thanks again.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent