Flydubai Reviews | Opinions of Flydubai shared by travelers



Flydubai

Flydubai logo
IATA code:FZ
ICAO code:FDB
Overall Satisfaction:
1.3 out of 5
11.1% of people who wrote a review recommend flying with Flydubai.
22.2% of people who wrote a review think Flydubai offers a good value for money.
77.8% of people who wrote a review think Flydubai offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
22.2%
Satisfactory
0%
Poor
0%
Very Poor
77.8%
Spread the word...
Plan a trip
Popular Destinations
How is Flydubai ranked...?
#1
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#2
28.3 total score
4 reviews
25% Recommended
25% Value for Money
1.5/5 Customer Service
#3
24.7 total score
9 reviews
11% Recommended
22% Value for Money
1.7/5 Customer Service
#4
30.6 total score
18 reviews
17% Recommended
28% Value for Money
1.8/5 Customer Service
#1
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#2
51.9 total score
22 reviews
45% Recommended
50% Value for Money
2.8/5 Customer Service
#3
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
37.5 total score
8 reviews
13% Recommended
38% Value for Money
2.6/5 Customer Service
#6
37.3 total score
8 reviews
25% Recommended
38% Value for Money
2.1/5 Customer Service
#7
35 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#8
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#9
28.3 total score
4 reviews
25% Recommended
25% Value for Money
1.5/5 Customer Service
#10
24.7 total score
9 reviews
11% Recommended
22% Value for Money
1.7/5 Customer Service
#11
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#12
30.6 total score
18 reviews
17% Recommended
28% Value for Money
1.8/5 Customer Service

Flydubai Reviews

"Staff totally disrespectful of passenger "

Review

My wife and I boarded a Flydubai flight when she was 7 months pregnant (which is allowed by all international airlines and she had the necessary doctor papers to take this flight.

To cut a long story short, the ground staff of Flydubai refused to give us the seats we paid 200 AED extras for. That was fine (security always takes priority) but they refused also to give us alternative seats suitable for a pregnant woman, gave us ad-hoc seats totally unsuitable for pregnancy and separated us on top of this. Staff uses a totally inappropriate tone as if you passengers of a low cost airline are bad school pupils. They spoke to us very disrespectfully and it was a humiliating experience. On board, things were not much better and the offensive tone staff used made even other passengers take our defense. For the sake of the baby, we did not argue at all either on land or on the plane. We finally managed appropriate seats with other passengers. Staff was totally careless.
Flydubai should be avoided if you are seniors, or family with children or pregnant. Flydubai staff has no idea how to provide a service or how to handle basic uncommon situation, even if it is a very simple one.
To ad to this, the pre-purchased meal we ordered and paid for was not available on the plane. It felt like a real scam when you pay seats and meals and they are not available.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Flydubai review
Advertisement

"be carefull people"

Review

this company will steal your money, they sell more tickets than the airplane can handle, they will tell the people who arrive late to the airport( i mean if u arrive to the airport before 2 hours) that they closed the counter and they are not responsable, this is how they make their money, by selling u an allready sold ticket

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Flydubai review

"Fly Dubai Ripped me Off"

Review

Whilst their flights are OK for the money, their car rental service is abismal. I purchased a flight/car rental combo, only to discover that the car was to be picked up and returned in a different terminal, and I needed to take (and pay for) a taxi both ways. Never during the reservation (on flydubai.com) did the tell me that I would need to take a taxi and waste time on my trip on the contrary, they asked me to reconfirm my fligh number to ensure the car would be waiting for me on time. I felt decieved. Their customer service were indifferent when I asked for assistance. Avoid their car rental service like the plague.. they misrepresent and don't back it up with after sale support.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Flydubai review

"Poor service "

Review

I advise the travelers do not choose Fly Dubai for their travel Worst service. No time Management. No one feels responsible

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Flydubai review

"Lousy Airline"

Review

I suggest Flydubai chnage the airline name and take out the "Dubai" part because it gives Dubai a bad image.

I am extremely disgussted from the way you treated us at Dammam airport on June 3, 2012 as you told passengers that the flight is cancelled and asked the passengers to "come back tomorrow'! dha...
I was on my way to attend a funeral and could NOT wait another day for flydubai to take their time and make a different booking. I ended up buying a ticket on another airline and my trip lated (23) hours while it should have been only (6) hours.

I am going to get in touch with several blogs and ranking associations to relay this to them. I want all my friends and associates to be aware of the way flydubai handled us and avoid traveling with flydubai.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Flydubai review

"The worst flight ever.."

Review

The worst flight ever I experienced. I never expected this service from an airline from such a rich country, UAE. the worst flight, even if you need a blanket they will charge you for it, and they intentionally decrease the temperature to enforce the use of blanket. baggage allowance is 0 kg. you have to pay for every kg or buy allowance package. very bad services, flight seats looks like traditional Indian train seats.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Flydubai review

"Pathetic management"

Review

Took 6 hrs of aurguring during a 11 hr layover (due to late flight) to get a hotel voucher in Dubai. Flydubai supervisor refused even to meet with custormers. They were only prepared to offer a food voucher when we initially approached them. Flydubai management doesn't even have the courtesy to talk to their customers after delaying their passengers 11 hours due to their flight being late.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Flydubai review

"Horrible nightmare customer service"

Review

Call centre staff can't speak proper english. They definatly need more training. Website is not user friendly at all. I had a very very hard time buying excess baggage online. Not worth it at all.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Flydubai review

"good value for money, good fares"

Review

Round trip Dubai-Beyrut and first time with Flydubai. Excellent value for money. Very good fare. Seats were quite small, but nice crew at DXB and onboard. Drinks and snacks being sold on board for a reasonnable price. I will certainly fly again with them if I have the same fare.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Flydubai review