Spread the word...
"be careful "
2 cancelled flights in 1 weekend . refusal of any compensation in contravention of European Union (216/2004) guidelines and a patronising email to explain that they take safety seriously and containing some apparent inaccuracies !
BE CAREFUL with this airline. The overall impression is that this airline is doomed and I for one will Never use them again and probably take them through every court in the land as a matter of principle.
"30 hour delay on a 1.15 hour flight"
Return from Amsterdam to Exeter was delayed by 30 hours due to 'technical problems', Complete lack of Flybe staff or information added to stress. Schipol airport ground staff said they were totally embarrassed at the inhumane way in which a plane load of people were treated. Since returning home, Flybe has not even had the decency to respond to submitted complaints. This looks like a company heading for liquidation.
"Do not travel close to a bank holiday"
Thursday August 21st last evening flight from Southampton to Paris has been canceled without notice. The reason invoked is the impossibility to create the crew to operate the flight. The compensation accommodation has been in one of the most durty and dusty hotel of Southampton. No Flybe representative was there to handle the situation. Airport employee did their best to manage the situation with the lost passengers. Flying frequently on this line this is not the first time I have this bad experience. I suspect the proximity of a bank holiday may be a reason of the lack of crew. I do not recommend to fly Flybe close to a bank holiday.
i have been using Flybe for the past 18 months every week from southampton to leeds return, over the past 12 months the 16.40 no matter what day i travel is cancelled and i get bummped onto the 8pm flight. The reason is always the same Technical problems, which is wearing thin now. The should be honest and cancel the flight if they dont have enough people and not use the slot any more.
No apologies and no compensation because if i wanted that flight it would have been cheaper. I REFUSE TO PROVIDE FLYBE WITH ANY MORE BUSINESS AVOID THEM DONT USE THEM.
"cancelled flight and delayed replacement flight"
cancelled flight and long wait for replacement flight which was itself delayed. Lack of information about why cancelled and no offer of compensation, only a £7.50 meal voucher. Told by other people waiting that this was a regular occurence so why do they keep that flight in the schedule? when the flight arrived the airport staff were quick to start borading procedure but still did not get home till 5 hours after we should have done
Terrible experience, hidden charges everywhere. Poor customer service and overall a bad airline.
Treatment by the ground stsff was abismal. They said our cabin baggaGE WAS TOO BIG.
They said we could re pack into plastic bags and beat the guage.
This was a joke. It could not be done and they knew it.
When we failed they said they could send the cabin baggage freight for £400.
We went to a freight company on the airport who agreed to send it on our plane foe q quarte of ther price.
DO NOT FLY FLYBE UNLESS YOU WANT TO BE HUMILIATED AND ROBBED
The airline is consistently poor, flight times get changed after booking, flights cancelled, check-in process is a pain and the customer service is rubbish.
Sadly there are very few options when flying to Jersey from London and many people are forced to put up with the over-priced very-unreliable FlyBe.
"A convenient service"
Check in was initially slow as there was only one member of staff on the desk. Boarding was efficient and the cabin crew were polite and diplomatic even when dealing with difficult passenger. Seats were assigned. Aircraft was clean but felt a little tired - needs updating. Snacks available at the usual high price paid by captive consumers on aircraft but a decent selection. PA system was unclear when used by cabin staff but fine for flight deck updates and safety talk. Seats comfortable. More legroom in aisle seat as the bulkhead curves inwards and encroaches on leg space in window seat.
Flight departed on time and arrived 20mins early. Great to only have a 10 minute journey to home.
"Flybe a bunch of con artists"
The staff are arrogant and miserable, they charge too much for a really bad cup of coffee, there's no lounge, communication to passengers is non-existent, they make you run for your flight only to sit in a dark waiting area for half an hour (with no access to facilities), there's no priority boarding for children, and they charge you £30 for a small bag to be checked in (because it contains a liquid which you are told to pay for, or discard)
Flybe customer service staff at Gatwick were rude and arrogant to us - I will never fly with them again. And the planes are dirty.