FlyBE Reviews | Opinions of FlyBE shared by travelers



FlyBE

FlyBE logo
IATA code:BE
ICAO code:BEE
Overall Satisfaction:
1.6 out of 5
12.5% of people who wrote a review recommend flying with FlyBE.
12.5% of people who wrote a review think FlyBE offers a good value for money.
50% of people who wrote a review think FlyBE offers a very poor customer service.
Classes of service
Economy
87.5%
Business
12.5%
First
0%
Customer Service
Excellent
0%
Good
12.5%
Satisfactory
0%
Poor
37.5%
Very Poor
50%
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Popular Destinations
How is FlyBE ranked...?
#1
48.9 total score
25 reviews
44% Recommended
52% Value for Money
2.4/5 Customer Service
#2
44.7 total score
22 reviews
36% Recommended
41% Value for Money
2.5/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
28 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#6
26.5 total score
8 reviews
13% Recommended
13% Value for Money
1.8/5 Customer Service
#7
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#8
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#1
77.9 total score
5 reviews
80% Recommended
80% Value for Money
3.6/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
55.6 total score
6 reviews
33% Recommended
83% Value for Money
2.8/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52.7 total score
8 reviews
50% Recommended
63% Value for Money
2.5/5 Customer Service
#6
48.9 total score
25 reviews
44% Recommended
52% Value for Money
2.4/5 Customer Service
#7
47.1 total score
28 reviews
46% Recommended
54% Value for Money
2.2/5 Customer Service
#8
44.7 total score
22 reviews
36% Recommended
41% Value for Money
2.5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
77.3 total score
3 reviews
67% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#26
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#29
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#30
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#31
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#33
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#34
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#35
28 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
24 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#39
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#40
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#41
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#44
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#45
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#46
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#47
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#59
42.6 total score
16 reviews
31% Recommended
44% Value for Money
2.4/5 Customer Service
#60
41.6 total score
22 reviews
32% Recommended
41% Value for Money
2.3/5 Customer Service
#61
36 total score
8 reviews
25% Recommended
38% Value for Money
1.9/5 Customer Service
#62
28.5 total score
10 reviews
20% Recommended
20% Value for Money
1.7/5 Customer Service
#63
28.4 total score
23 reviews
17% Recommended
22% Value for Money
1.7/5 Customer Service
#64
28.2 total score
27 reviews
15% Recommended
26% Value for Money
1.7/5 Customer Service
#65
26.5 total score
8 reviews
13% Recommended
13% Value for Money
1.8/5 Customer Service
#66
24.4 total score
6 reviews
0% Recommended
17% Value for Money
1.7/5 Customer Service
#67
22.5 total score
10 reviews
10% Recommended
10% Value for Money
1.5/5 Customer Service
#68
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

FlyBE Reviews

"Do not travel close to a bank holiday"

Review

Thursday August 21st last evening flight from Southampton to Paris has been canceled without notice. The reason invoked is the impossibility to create the crew to operate the flight. The compensation accommodation has been in one of the most durty and dusty hotel of Southampton. No Flybe representative was there to handle the situation. Airport employee did their best to manage the situation with the lost passengers. Flying frequently on this line this is not the first time I have this bad experience. I suspect the proximity of a bank holiday may be a reason of the lack of crew. I do not recommend to fly Flybe close to a bank holiday.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"FLYBE SUCK"

Review

i have been using Flybe for the past 18 months every week from southampton to leeds return, over the past 12 months the 16.40 no matter what day i travel is cancelled and i get bummped onto the 8pm flight. The reason is always the same Technical problems, which is wearing thin now. The should be honest and cancel the flight if they dont have enough people and not use the slot any more.

No apologies and no compensation because if i wanted that flight it would have been cheaper. I REFUSE TO PROVIDE FLYBE WITH ANY MORE BUSINESS AVOID THEM DONT USE THEM.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"cancelled flight and delayed replacement flight"

Review

cancelled flight and long wait for replacement flight which was itself delayed. Lack of information about why cancelled and no offer of compensation, only a £7.50 meal voucher. Told by other people waiting that this was a regular occurence so why do they keep that flight in the schedule? when the flight arrived the airport staff were quick to start borading procedure but still did not get home till 5 hours after we should have done

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"TERRIBLE!!!"

Review

Terrible experience, hidden charges everywhere. Poor customer service and overall a bad airline.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
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"just acceptable"

Review

Treatment by the ground stsff was abismal. They said our cabin baggaGE WAS TOO BIG.

They said we could re pack into plastic bags and beat the guage.

This was a joke. It could not be done and they knew it.

When we failed they said they could send the cabin baggage freight for £400.

We went to a freight company on the airport who agreed to send it on our plane foe q quarte of ther price.

DO NOT FLY FLYBE UNLESS YOU WANT TO BE HUMILIATED AND ROBBED

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Poor"

Review

The airline is consistently poor, flight times get changed after booking, flights cancelled, check-in process is a pain and the customer service is rubbish.

Sadly there are very few options when flying to Jersey from London and many people are forced to put up with the over-priced very-unreliable FlyBe.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"A convenient service"

Review

Check in was initially slow as there was only one member of staff on the desk. Boarding was efficient and the cabin crew were polite and diplomatic even when dealing with difficult passenger. Seats were assigned. Aircraft was clean but felt a little tired - needs updating. Snacks available at the usual high price paid by captive consumers on aircraft but a decent selection. PA system was unclear when used by cabin staff but fine for flight deck updates and safety talk. Seats comfortable. More legroom in aisle seat as the bulkhead curves inwards and encroaches on leg space in window seat.
Flight departed on time and arrived 20mins early. Great to only have a 10 minute journey to home.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Flybe a bunch of con artists"

Review

The staff are arrogant and miserable, they charge too much for a really bad cup of coffee, there's no lounge, communication to passengers is non-existent, they make you run for your flight only to sit in a dark waiting area for half an hour (with no access to facilities), there's no priority boarding for children, and they charge you £30 for a small bag to be checked in (because it contains a liquid which you are told to pay for, or discard)

Flybe customer service staff at Gatwick were rude and arrogant to us - I will never fly with them again. And the planes are dirty.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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