Fly Jamaica Airways Reviews | Opinions of Fly Jamaica Airways shared by travelers



Fly Jamaica Airways

Fly Jamaica Airways logo
IATA code:OJ
ICAO code:FJM
Overall Satisfaction:
1.2 out of 5
5.3% of people who wrote a review recommend flying with Fly Jamaica Airways.
15.8% of people who wrote a review think Fly Jamaica Airways offers a good value for money.
81.6% of people who wrote a review think Fly Jamaica Airways offers a very poor customer service.
Classes of service
Economy
92.1%
Business
5.3%
First
2.6%
Customer Service
Excellent
5.3%
Good
0%
Satisfactory
5.3%
Poor
7.9%
Very Poor
81.6%
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How is Fly Jamaica Airways ranked...?
#1
20.3 total score
38 reviews
5% Recommended
16% Value for Money
1.4/5 Customer Service
Not rated
#1
59.3 total score
2 reviews
50% Recommended
50% Value for Money
3.5/5 Customer Service
#2
42.2 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#4
37.8 total score
6 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#5
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
30.8 total score
10 reviews
30% Recommended
20% Value for Money
1.6/5 Customer Service
#8
21.2 total score
18 reviews
11% Recommended
6% Value for Money
1.3/5 Customer Service
#9
20.3 total score
38 reviews
5% Recommended
16% Value for Money
1.4/5 Customer Service

Fly Jamaica Airways Reviews

"Just Horrible, Never Again!!"

Review

On October 6th, I woke up with such joy. I was bound for Jamaica, land that I love but Fly Jamaica really made me question if I want to go back and if I do go back then flying with another airline is a must.

The 12:15 pm flight did not leave until 1:30 am of the next day. Nobody apologized, the airport staff was absent and there was utter confusion. Some passengers (non Jamaicans) started to quarrel and my people were ready to kick their butts. On the flight, some folks sat where they wanted with little regard for the seating assignments. On one occasion, a woman asked another to get out of her seat and was promptly told to get another seat. The flight attendant, instead of making the person who was sitting in the passenger's seat go to her assigned seat, admonished the one whose seat was occupied to "find a seat or you and your bags would have to leave the plane."

I sat and watched in horror and disbelief at the unfolding of the day, quietly, assessing the situation and coming to some understanding as to why we are a people regularly perceived in a negative light. It is very noble for one to love one's country but Love should not be blind and accepting of bad behavior.

I was happy when the flight touched down and am convinced never to fly with Fly Jamaica again. In my opinion, Fly Jamaica has it's niche market and I consider myself too decent and civilized to succumb to the trials and tribulations of a Fly Jamaica. NEVER AGAIN!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"DO NOT TRAVEL WITH THIS AIRLINE"

Review

I had the most sickening experience with Fly Jamaica. When I thought it could't get worse it did. Not only was the airline ridiculously late but I was threatened by Jamaicans when I voiced my concern and disapproval of Fly Jamaica.

On October 6th, 2016 my flight was supposed to leave JFK at 12:15 pm to arrive in Georgetown at 9:30 pm. I checked in around 10:30 and proceeded through security. Around 1:00 I was told that there was a problem and the flight will depart at 3:30 pm. The time came and went and Fly Jamaica did not show up. On top of that their employees vanished. We sat there and waited and waited. While waiting, some of the Guyanese had the "audacity" to fuss about the late departure and the treatment we were receiving only to be verbally abused and threatened by some Jamaicans. We were moved from gate 1 to gate 10 and eventually boarded around 12:30 am on the 7th.

The rude and inconsiderate actions of Fly Jamaica cannot and should not be ignored. They could have sent out emails, texts something to the passengers informing them of the late departure. To treat customers with such little regard is deplorable. And, to be intimidated by Jamaicans was even worse.

I know I would NEVER use FLY Jamaica again, even if they were offering "FREE FLIGHTS," and I will make it my duty to inform all my friends, family co-workers just everybody on my mailing lists of my experience. Hopefully, they will pass it along.

It is time that Caribbean people understand their power as a customer. If half of the Guyanese now using Fly Jamaica were to switch to another airline, Fly Jamaica will be out of business within a year.

WE ARE CUSTOMERS AND WE HAVE SOME POWER. LET US BEGIN TO USE IT!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Horrible Customer Service"

Review

This is the most poorly organized airline. Customer service promises calls back and never returns call. We have been trying to reschedule a flight from last Sunday (5 days). There have been lost calls, lost tickets, lies, and rude customer service. I will never fly through Fly Jamaica again. Most agents did not try to get to the bottom of the situation. Only one agent Michelle in the NY office did what she was supposed to go by going above and beyond. Even phonecalls from the supervisor were promised and never executed.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"WAITING AT TERMINAL FOR 12 HOURS "

Review

MY FREIND AND I HAD A 12:15 PM FLIGHT. UPON BORADING WE WERE TOLD THE AIRCRAFT HAD "MECHANICAL PROBLEMS" AND ANOTHER PLANE IS IN THE AIR AND WILL BE HERE SOON TO TAKE US TO JAMAICA. AFTER WAITING FOR 5 HOURS PEOPLE STARTED CREATING AVOKE AND THE DECIDED TO GIVE US A $15 FOOD VOUCHER. IT IS NOW 10:PM AND STILL NO PLANE, NO UPDATES. I FEEL BAD FOR THE BABIES AND DISABLED IN WHEEL CHAIRS...........WORST DAY OF MY LIFE !!!!!!! THESE ARE SOME OF THE REASONS WHY OUR COUNRTY WILL NEVER BE BETTER......

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"WORST CUSTOMER SERVICE"

Review

On August 16th I was schedule to fly to Kingston Jamaica as my father was ill and on his death bed!

Per my itinerary the flight was scheduled to Depart Toronto at Approx. 5pm. Per the check in agent the flight was delayed until 7:30pm. At the allocated boarding time there was no announcement except a gate change/delayed until 9pm per the airport information board, at this point there was no Fly Jamaica rep to advise us of what was going on.

As I was travelling with an infant that was now becoming restless and zero information to go by it was an aggravating experience. I proceeded to contact your 1855 # and was advised by them via the telephone that the flight had “mechanical issues” and was now in JFK, I advised that there was no fly Jamaica agent at the gate, the Rep said he spoke with someone who said they are at the gate which I advised was incorrect, I called your 1855# 7 times!

A rep from fly Jamaica did not present themselves until 9:30pm to somewhat address the issue, she (Laura) advised that the flight is delayed and at this point she had no further information. At 10:15pm we were further insulted with at $15.00 meal voucher and an agent/Supervisor by the name of “VAN” who claimed that he did not have time to discuss my concerns and it was not fly Jamaica’s responsibility to take care of us.

He then proceeded to say he does not have the time to stand and talk to me because he’s “busy” and walked off. I later observed a passenger express that she does not have ride because her ride was coming from far and left, and he said “that is not my problem” It is now 11pm we’re told that the flight was still in JKF and then 15mins later we’re told that the flight Is now on route, I waited for 8.5 hours with a baby, not enough food as I packed for a 4hr flight, a rep that was beyond rude and disrespectful 5 gate changes, inconsistent information, 3 messages at your 1855 # for a supervisor to contact me which they have not done to date, I would like to know how will I be compensated for such blatant unprofessionalism?

I’m in Jamaica every other month and have never encountered such service with any other airline I’ve posted on your Instagram and will be going to Facebook, given that Fly Jamaica recently started services to Toronto one would think valuing customers would be a priority, at minimum it should be expected that agents are mindful in the way they treat people, perhaps this treatment was executed because we were flying to Jamaica and somehow they thought that we’re less than human why this would have been acceptable.

A GRANT

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"POWER DRIVEN SUPERVISORS WITH NO CUSTOMER SERVICE"

Review

FLY JAMAICA WAS MY MOST HORRIBLE EXPERIENCE AT THE AIRPORT EVER. THEY ARE MORE INTO DEMONSTRATING POWER RATHER THAN GOOD CUSTOMER SERVICE. THE SUPERVISORS ARE UNPROFESSIONAL AND ARE MAKING, TAKING, AND HANDLING MATTERS FROM A PERSONAL BASES. THEY ARE USING THEIR POWER TO ABUSE TRAVELERS RATHER THAN TRYING TO ACCOMODATE THEM.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"NEVER AGAIN! BEYOND DISAPPOINTED!"

Review

This airline is beyond FUCKED UP!
We were travelling from Toronto Pearson International Airport on to Georgetown, Guyana arrived 2 hours before the the departure time, we then check-in and I must mention we had a BROWN ASSOCIATE who behaved like a perfect fucking bitch saying that we are baggages were overweight when the limit for checked in baggage is 50 lbs per suitcase and 22 lbs for luggage, however, one of our suitcase was 39.2 lbs to be specific and the other was 52 lbs; he weighed them side by side and he made us pay $75 CAN for overweight suitcases when it was not overweight.

When the time came for boarding they told us that we couldn't keep our luggage in the over head cabin they took it and packed it where they keep all the suitcases. How convenient is Fly Jamaica then? 0 out of 100 I'd say!

They are a waste of time and money! I rather sail with a ship to get to my final destination than to fly again with is airline. ABSOLUTE WORST!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"NEVER AGAIN! BEYOND DISAPPOINTED!"

Review

This airline is beyond FUCKED UP!
We were travelling from Toronto Pearson International Airport on to Georgetown, Guyana arrived 2 hours before the the departure time, we then check-in and I must mention we had a BROWN ASSOCIATE who behaved like a perfect fucking bitch saying that we are baggages were overweight when the limit for checked in baggage is 50 lbs per suitcase and 22 lbs for luggage, however, one of our suitcase was 39.2 lbs to be specific and the other was 52 lbs; he weighed them side by side and he made us pay $75 CAN for overweight suitcases when it was not overweight.

When the time came for boarding they told us that we couldn't keep our luggage in the over head cabin they took it and packed it where they keep all the suitcases. How convenient is Fly Jamaica then? 0 out of 100 I'd say!

They are a waste of time and money! I rather sail with a ship to get to my final destination than to fly again with is airline. ABSOLUTE WORST!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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