Fly Jamaica Airways Reviews | Opinions of Fly Jamaica Airways shared by travelers



Fly Jamaica Airways

Fly Jamaica Airways logo
IATA code:OJ
ICAO code:FJM
Overall Satisfaction:
1.3 out of 5
6.3% of people who wrote a review recommend flying with Fly Jamaica Airways.
18.8% of people who wrote a review think Fly Jamaica Airways offers a good value for money.
81.3% of people who wrote a review think Fly Jamaica Airways offers a very poor customer service.
Classes of service
Economy
90.6%
Business
6.3%
First
3.1%
Customer Service
Excellent
6.3%
Good
0%
Satisfactory
6.3%
Poor
6.3%
Very Poor
81.3%
Spread the word...
Plan a trip
Popular Destinations
How is Fly Jamaica Airways ranked...?
#1
21.4 total score
32 reviews
6% Recommended
19% Value for Money
1.4/5 Customer Service
Not rated
#1
59.3 total score
2 reviews
50% Recommended
50% Value for Money
3.5/5 Customer Service
#2
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#3
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#4
37.8 total score
6 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#5
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
30.8 total score
10 reviews
30% Recommended
20% Value for Money
1.6/5 Customer Service
#8
21.4 total score
32 reviews
6% Recommended
19% Value for Money
1.4/5 Customer Service
#9
21.2 total score
18 reviews
11% Recommended
6% Value for Money
1.3/5 Customer Service

Fly Jamaica Airways Reviews

"Avoid at all cost"

Review

An absolute mess of an airline, best to avoid and save yourself from the experience.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Fly Jamaica Airways review
Advertisement

"Worst Airline"

Review

This was honestly the worst experience I have ever had with an airline. On the day of the flight, I head out to the airport for check-in only to be told when I got there that the flight was delayed to the next day, there was no attempt by the company to contact before usual start of check-in time to make me aware of this (and no update on their site either!) and no sense of remorse from the agent I spoke with at the airport. Before I going out the next day I checked their site only to see that the flight was again delayed 1hr from what the agent I spoke with told me, and again no communication from the airline. Boarding was supposed to start at 6.30 for a 7.30am flight and there was no announcement of another delay or anything but we didn't start boarding until minutes to 9AM. Once everyone was boarded and we're taking flight, all the pilot did was the usual introductions as if everything was fine and on schedule, not an iota of remorse from him or the cabin crew or even a flimsy apology. Someone on the flight actually asked if no one was going to apologise for the constant delays without explanation and they were ignored. Honestly, even if there is no other option I'd suggest finding another airline somehow somewhere to fly with because this was definitely one of my greatest mistakes. Please do not support this company and their inhumane treatment of customers. Beyond horrid customer service. I'll be posting this review on as many sites as I can to make people aware of how disgusting and disrespectful this airline is.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
Comment on this review or Add your Fly Jamaica Airways review

"The way they treat Jamaicans"

Review

The customer care reps and the staff at the airport are the worst kind of airport staff you would want to engage with. They have frequent cancellations of the same flight and the worst part is for three days passengers have to arrive at the airport from where ever they are on the island to be told that the flight is cancelled and only American citizens are allowed on their partner flights. All this because they don't have enough passengers to fill the seats. They are not courteous at all in the least sense because as passengers are waiting not even meal vouchers are prepared for them and there is no form of reimbursement for extra costs that passengers have enquired. Terrible service!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
Comment on this review or Add your Fly Jamaica Airways review

"Wild West Service In Guyana"

Review

I don't really like to write reviews, despite all my hiccups once I am home I would forget and move on, but, I asked myself, how will this attitude help others? Do I really care enough to create awareness?
Well after a horrible ordeal on my last trip to Guyana two weeks ago, I have decided I say just how I feel.
Service is very important especially when you are paying with your hard earned money. I always read reviews before going on trips, and some times you have to give a blind eye to some. But I wish I had looked up the reviews before I booked.
First of all when I called in two weeks before I travelled, I was lied to telling me that th aircraft was fully booked, because it's Easter everyone is going to Guyana. So I quickly secure the seats. To my surprise half the aircraft was empty....funny eh? Then after speaking with some people, I learned I paid like $200-300 more than most people on the flight......anyways, so much for my wonderful contact I have, HE ripped me OFF.
The aircraft is very old. While in the air, breathing mask was dropping down, luggage compartment overhead was flying open ( mind yo there was no turbalance)
The service in Georgetown Guyana is horrible. There's no order, you have to drag your luggage to check in, then drag it some where else For customs, all confusion, with no help.
What really makes me upset this trip is upon arrival, we waited 3hrs for our luggages, which we got but one missing. We have decided to leave because we were tired and no one couldn't find our luggage, a letter was issue to us that our luggage was lost. Since this is an additional suitcase I brought, I paid $150 CDN for it. About midnight a call came in the luggage was found. I told them to deliver it which they refused to do, next day they called to say they can deliver it for a fee of $30 bucks. I told them before they do so they should open the luggage(since it was not locked) and check to see if the items were spoiled (I had pershible items) I was told they were spoiled and it needs to go In the garbage.
I contacted the rep. Whom I booked my flight with to file a claim, I asked to please make this easy for me since I do not want anymore stress.
Folks, I must let you know I was also robbed at gun point while there, 4 armed bandits stormed the house I was staying at just as it got dark and robbed us, thank God we are back home safe to our kids. This incident has traumatized me and I am hoping In time this horrible memory will fade away. I lost a lot, I did airline of my robbery. I lost a lot since I was there to do charity work and vacation in one, but thank God my life was spared to see another day.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Fly Jamaica Airways review

"a 1 rating"

Review

on April 10,2017 my toddler and i took a trip to jamaica. flight leave on time and return on time. EXCELLENT customer service. Would definitey fly on fly jamaica again. ONE LOVE

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Fly Jamaica Airways review

"SATISFIED..."

Review

{DIAN AND BRIAN} are the most dedicated and well trained individuals employees i have come across in a long while, even when i gave up they contacted me with information which is meaningful and i am grateful i wish i could give them a raise myself on the research they did for my mom and i but GOD has blessed them and i pray (FLY JAMAICA) recognises how valuable they are ...thank you both GOD bless guide and protect you all.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Fly Jamaica Airways review

"Untrained employees!"

Review

They have no customer services abilities, need to be trained how to speak to the their customer especially when the airline can not provide the services to theirs paying customers.
My flight going to Guyana delayed for FIVE HOURS,finally got there and guess what? NO BAGGAGES. Three days later then we got our stuff.Now returning to Toronto they had no room for my hand pieces in the the plane, so I spoke up because I didn't want my hand pieces to be check baggages because I had electronics,jewellery and other stuff I needed for my children. So because I spoke I was the one " acting like an ass" Yes security was called in who called me an Ass. I WILL NEVER USE FLY JAMAICA AGAIN!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Fly Jamaica Airways review