Fly Jamaica Airways Reviews | Opinions of Fly Jamaica Airways shared by travelers



Fly Jamaica Airways

Fly Jamaica Airways logo
IATA code:OJ
ICAO code:FJM
Overall Satisfaction:
1.3 out of 5
7.7% of people who wrote a review recommend flying with Fly Jamaica Airways.
23.1% of people who wrote a review think Fly Jamaica Airways offers a good value for money.
80.8% of people who wrote a review think Fly Jamaica Airways offers a very poor customer service.
Classes of service
Economy
96.2%
Business
0%
First
3.8%
Customer Service
Excellent
7.7%
Good
0%
Satisfactory
3.8%
Poor
7.7%
Very Poor
80.8%
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How is Fly Jamaica Airways ranked...?
#1
22.9 total score
26 reviews
8% Recommended
23% Value for Money
1.5/5 Customer Service
Not rated
#1
59.3 total score
2 reviews
50% Recommended
50% Value for Money
3.5/5 Customer Service
#2
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#3
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#4
37.8 total score
6 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#5
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
30.8 total score
10 reviews
30% Recommended
20% Value for Money
1.6/5 Customer Service
#8
22.9 total score
26 reviews
8% Recommended
23% Value for Money
1.5/5 Customer Service
#9
21.2 total score
18 reviews
11% Recommended
6% Value for Money
1.3/5 Customer Service

Fly Jamaica Airways Reviews

"a 1 rating"

Review

on April 10,2017 my toddler and i took a trip to jamaica. flight leave on time and return on time. EXCELLENT customer service. Would definitey fly on fly jamaica again. ONE LOVE

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"SATISFIED..."

Review

{DIAN AND BRIAN} are the most dedicated and well trained individuals employees i have come across in a long while, even when i gave up they contacted me with information which is meaningful and i am grateful i wish i could give them a raise myself on the research they did for my mom and i but GOD has blessed them and i pray (FLY JAMAICA) recognises how valuable they are ...thank you both GOD bless guide and protect you all.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Untrained employees!"

Review

They have no customer services abilities, need to be trained how to speak to the their customer especially when the airline can not provide the services to theirs paying customers.
My flight going to Guyana delayed for FIVE HOURS,finally got there and guess what? NO BAGGAGES. Three days later then we got our stuff.Now returning to Toronto they had no room for my hand pieces in the the plane, so I spoke up because I didn't want my hand pieces to be check baggages because I had electronics,jewellery and other stuff I needed for my children. So because I spoke I was the one " acting like an ass" Yes security was called in who called me an Ass. I WILL NEVER USE FLY JAMAICA AGAIN!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The worst worst worst air line"

Review

Fly Jamaica is one of the worst Airlines to ever fly would advise anyone to never fly with them they tell you one thing then when you book your ticket move your seat they put it wherever they want to put you when it's time to go on the plane you can get on the plane their staff is very unprofessional and is very incompetent when we finally went to Jamaica I would like it was not there we try to get information on how to get our luggage no one does not communicate with you or give you proper service between fly Jamaica service and the service from the airport they are all awful up to now I'm still trying to get my luggage from slide you're making up to now I cannot get it everytime I call I get a I get a different story from everyone which is fine it's not fair when you pay your money for all for your tickets. I'm in Jamaica for Christmas to visit my family and it's sad to know that Christmas may come and my family won't even get their gifts cuz my bad we'll never reach as they tell me and it's very crazy that open up maybe about a hundred people at 80 people did not receive their suitcases which I find to be very unfair and the service no one doesn't communicate with you the service was very awful very very very poor start with that back anyone no matter even if they giving the tickets away for $2 and you need that ticket desperately do not book a flight with fly Jamaica by far they are the worst worst company of all people we need to start boycotting them don't ever fly with them don't go with them my flight I'm still waiting on and I told Jay Flight 277 by far is the worst.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:First Class
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"Worst flight ever"

Review

I cant get my bags and so now all my business and plans strew up and i am only in the country for some days. Never again will I fly with unnuh. Sorry me did book a return ticket with unnuh... mess up everything and am not being compensated.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Shame Shame Stay away from this airline"

Review

My intention was to support my own despite all that I have heard.To add to the poor service, delayed flight, and nasty tudes my family had to endure, a day later we are still waiting on our bags with no explanation from the airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Experience "

Review

I am a mother of three children a 10,8 and a 1 year old. One of the things that upset me is that my two older children was assigned different seats from where I was seated. My children was in the front of the plan,while I was in the back of the plane with my baby, I spoke to the attendants and let them know that my kids were not sitting beside me and both of them are under the age of 16 years old and they told me to have a seat, once everyone is seated they would ask any passengers to change seats. I was happy that 2 of the passengers was will do exchange their seats for me and I thank both attendant and passengers . The next thing is our flight was suppose to leave at 9:00am and did not leave Toronto until 11:30am which u know set back Everyone whole day. Our plan landed in Georgetown Guyana at 5:30pm we all were thankful that we landed safely. To add to everything that was going on when I got to pick up my luggages it was not their. So now as a mother you have three young children on vacation with no change of clothes,my one year old has no diapers, wipes , clothes or formula and you heard your luggages will not arrive until Tuesday December 20,2016. Now I feel as if they know they plan is only suppose to take a certain amount of luggages let your customers know that their is a chance that your luggages will not arrive the same time as you. Now my family had different activities for myself and children to do while we are on vacation and will not be able to do so until our luggages get to Guyana on Tuesday and that's if theirs space on the plan. I do not recommend this air line at all

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Never again "

Review

The worst experience every 4hour delay coming and 10 hour delay going back.smh unbelievable I believe its only one plane operating. The problem is always the same mechanical trouble!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Just Horrible, Never Again!!"

Review

On October 6th, I woke up with such joy. I was bound for Jamaica, land that I love but Fly Jamaica really made me question if I want to go back and if I do go back then flying with another airline is a must.

The 12:15 pm flight did not leave until 1:30 am of the next day. Nobody apologized, the airport staff was absent and there was utter confusion. Some passengers (non Jamaicans) started to quarrel and my people were ready to kick their butts. On the flight, some folks sat where they wanted with little regard for the seating assignments. On one occasion, a woman asked another to get out of her seat and was promptly told to get another seat. The flight attendant, instead of making the person who was sitting in the passenger's seat go to her assigned seat, admonished the one whose seat was occupied to "find a seat or you and your bags would have to leave the plane."

I sat and watched in horror and disbelief at the unfolding of the day, quietly, assessing the situation and coming to some understanding as to why we are a people regularly perceived in a negative light. It is very noble for one to love one's country but Love should not be blind and accepting of bad behavior.

I was happy when the flight touched down and am convinced never to fly with Fly Jamaica again. In my opinion, Fly Jamaica has it's niche market and I consider myself too decent and civilized to succumb to the trials and tribulations of a Fly Jamaica. NEVER AGAIN!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Never fly with fly-Jamaica airlines. Please!!!!!!!!"

Review

https://www.facebook.com/sham.sky.1/posts/1280872208610941

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Wed, 10/12/2016 12:29 AM
28 weeks ago

To all my FB friends and family Please am begging you DO NOT BOOK AND FLY WITH FLY-JAMAICA they don't care what happens after they take your money, I booked a flight from JFK-KIN to depart on the 8th last Saturday 9:00AM I received I call from FLY-JAMAICA saying the flight was delayed to 2:30pm I got to JFK Saturday the 8th at 11:30AM and the FLY-JAMAICA CHECK- IN COUNTER WAS CLOSE. I am speaking not only for myself but the other 20-30 Customers that was abandoned by FLY-JAMAICA with no form of compensations!!!

I COMPLETELY MISSED THE FUNERAL I WAS TO ATTEND PLEASE LEARN FROM MY MISTAKE DO NOT WASTE TIME AND MONEY TO FLY WITH FLY-JAMAICA. !!!!!