Finnair Reviews | Opinions of Finnair shared by travelers



Finnair

Finnair logo
IATA code:AY
ICAO code:FIN
Alliance: Oneworld
Overall Satisfaction:
2 out of 5
33.3% of people who wrote a review recommend flying with Finnair.
33.3% of people who wrote a review think Finnair offers a good value for money.
33.3% of people who wrote a review think Finnair offers a good customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
33.3%
Satisfactory
0%
Poor
33.3%
Very Poor
33.3%
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How is Finnair ranked...?
#1
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#5
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#6
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#7
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#10
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service

Finnair Reviews

"Poor service on Finnair"

Review

My review is based on my flight AY 21 from HEL to DEL on where the plane from Helsinki was downgraded fro A330 to a Boeing 757. No personal entertainment system. Uncomfortable seats. Complete waste of time. Horrible flight.

My return flight was AY 22, when Check in at Delhi airport was the most incompetent and unprofessional experience I have ever encountered, especially due to an idiot check in person called Chayan Khanna. Instead of helping my family and I to obtain a smooth check in, he tried his best to give us a hard time. The manner in which he dealt with us and spoke to us was so unprofessional and out of line.

My enquiry at the Finnair check in desk about upgrading to business class if they were discounted was brushed off with a "NO."

I complained about this incident to Finnair, but it still took another enquiry to follow up on the complaint and get an apology.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"very pleasant flight"

Review

Excellent value for money. Nice experience with a friendly cabin crew. Comfortable seating. The food on the leg to HKG was not so good but that was the only thing I can complain about. Finnair offers really good deals to fly from Europe to Asia.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"no respect from Finnair"

Review

I often use aircraft. My assistant and I made a flight with your company during my business trip to Japan this year. There was a mistake with ticket class (we've got economy instead of business we've booked) and FinnAir offered us complimentary tickets as an apology. They were roundtrip economy class tickets from Saint-Petersburg to Europe. When I wanted to use this offer I contacted company's ticket department to book a flight to Paris (from the 3rd till the 7th of December 2010). Timing was completely inconvenient so I asked ticket department staff to search for better variants but they told me there were no seats at all for some reason. So I had to deal with what was available and booked the hotel room and payed for the shows in Paris, total costs about 3000 euros. Imagine my reaction when a few days before the flight I got information that Finnish Cabin Crew Union went on a strike so my flight would be cancelled. I sent a request to organize a flight to Paris with one of FinnAir partner companies as it it a normal and widespread practice in any air crafting company. But I got an answer that there was a strike in Finland so nothing could be done in this situation and they were sorry about that. As a result my trip was ruined, I've lost a huge amount of money and lost my good mood.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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