Emirates Reviews | Opinions of Emirates shared by travelers



Emirates

Emirates logo
IATA code:EK
ICAO code:UAE
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
2.8 out of 5
45.5% of people who wrote a review recommend flying with Emirates.
54.5% of people who wrote a review think Emirates offers a good value for money.
33.3% of people who wrote a review think Emirates offers a excellent customer service.
Classes of service
Economy
78.8%
Business
15.2%
First
6.1%
Customer Service
Excellent
33.3%
Good
6.1%
Satisfactory
9.1%
Poor
18.2%
Very Poor
33.3%
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How is Emirates ranked...?
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#3
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#4
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#3
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#6
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#7
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#8
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#9
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#12
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#13
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#6
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#7
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#8
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#9
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#12
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#13
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service

Emirates Reviews

"Pleasant experience"

Review

Excellent range of entertainment, food was edible which makes a nice change from other airlines and the service was fantastic. Getting on was quite orderly and for a short flight the seating in 'cattle class' was comfortable, would like to see them get a little tougher on passengers bringing huge and/or too much carry on luggage on the plane - wasn't much room left for my bag.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"The glamour of travel is back!"

Review

I just love flying Emirates. The flight attendants are so gracious, always caring. My favorite flight is on the A380. Amazing! Once I relaxed at the Emirates lounge at JFK with 5* cuisine and drinks, they opened a door and I boarded straight from the lounge to the upper deck. Very sleek! I hear that's the way it used to be on the Concorde. In First class, I had my own suite with doors for ultimate privacy. Of course a flat bed with the comfiest mattress, pillow and comforter... After an amazing dinner with Dom Perignon, I went to the (huge) bathroom to change. You can hang your clothes in your own closet in your suite. One last movie on my huge flat screen and I was fast asleep. When I woke up, I had my first shower up in the air. It felt amazing!!! And what a unique experience! On the return flight, I was much more social and spend a lot of time at their lounge. There was a bar, a bartender, 2 sofas... It felt like I was in a NYC bar where you meet people while having drinks and hors d'oeuvres! I caught myself saying "already?" when the pilot announced landing... What a sophisticated and luxurious way to travel!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
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"Don't they want you to sleep?"

Review

Flight leaves at 22.00 and you arrive around 05.30 after a 5 1/2 hour flight. Most passengers are connecting to other flights and would like a bit of sleep. Not much chance of that with Emirates Business Class as they take close to 3 hours to serve dinner. Lights were out in Economy before we were served our dessert. Seats in this Airbus were appallingly uncomfortable, whatever your size. And things got no better in Dubai as the Lounge was completely packed.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
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