Emirates Reviews | Opinions of Emirates shared by travelers



Emirates

Emirates logo
IATA code:EK
ICAO code:UAE
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
2.8 out of 5
45.5% of people who wrote a review recommend flying with Emirates.
54.5% of people who wrote a review think Emirates offers a good value for money.
33.3% of people who wrote a review think Emirates offers a excellent customer service.
Classes of service
Economy
78.8%
Business
15.2%
First
6.1%
Customer Service
Excellent
33.3%
Good
6.1%
Satisfactory
9.1%
Poor
18.2%
Very Poor
33.3%
Spread the word...
Plan a trip
Popular Destinations
How is Emirates ranked...?
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#3
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#4
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#3
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#6
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#7
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#8
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#9
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#12
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#13
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#6
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#7
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#8
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#9
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#12
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#13
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service

Emirates Reviews

"Don't what to fly with anyone else "

Review

Flying from oz to Paris was perfect, food was great, staff were really nice and there was quite allot of room and I'm 193cm tall. I've been on several other air lines and still I'd rather pay a bit more and fly with emirates that some of the so called premium air lines.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Emirates review
Advertisement

"Disaster Customer Service"

Review

One of the worst customer service ever... Air stewards are so rude, they called my 2 years old daughter ANNOYING when she was playing with the remote and accidently pressing the crew button. LAX to DBX, we were not given Bassinet. They initially offered free seats if we volunteer for next day flight then the took the offer back and let us on the same flight saying seat beside us is empty later that was filled too. Emailed customer service but no reply since more than a month. Now when I tried to call the flight, they are saying no refund but we can cancel the flight. Finally when I get frustrated and called them, after listening to everything call drops, call them back again, tell the whole story again, they say NOT my department

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Emirates review

"No value"

Review

I have been a gold member with Emirates for over 4 years and have flown with them for many years but because of their current business class prices I will change to Singapore and Cathay. Emirates business class prices are double that of these two airlines but I don't believe its quality of service warrants such excessive charges.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Business Class
Comment on this review or Add your Emirates review

"very poor service in business class"

Review

i made several request to the staff for a pillow and a mattress and they just could not be bothered. i then wrote to the johannesburg office and in dubai and never received a reply.
all mails were ignored and the first reply was full of excuses.
i have changed from my own countrys airline and regret the very poor service.emirates are loosing their touch and are becoming arrogant.i will try this airline for the last time this december and see what happens.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
Comment on this review or Add your Emirates review

"Emirates Business Class Lounge Requires Better Facilities"

Review

I as a Business traveler regularly pass through Dubai Airport. The Emirates staff who (wo)man various stations need to learn some lessons in courtesy and become less impersonal. Not all travelers who are simply dressed and brown in color are less than literate laborers from India.

I use the Emirates Business Class Lounge at Dubai. The Lounge has poor wireless Internet. In my 6 passes through Dubai in the last 2 months I have never been able to receive or send an e-mail or read a news article.

The Lounge has very poor vegetarian food. Usually there is a unappetizing mish-mash of a Curry and Steamed Rice.

The worst is when the toilets in Lounge require queing up and at around 4:00 AM all the toilets in the lounge are closed at the same time for cleaning!!!

I have never heard anything about my complaint(s). Possibly after handing over the form it is torn away.

It appears the Emirates is expending too fast to take care of its customers.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Business Class
Comment on this review or Add your Emirates review

"13 HOURS DXB - MEL"

Review

I have been flying this sector 3 times a year for the last 5 years. I have used QATAR, SINGAPORE, MALAYSIA, ROYAL BRUNEI AND ETIHAD AIRWAYS. However EK are the best, you can connect almost anywhere in the world within a few hours and on this route they have the most modern 777 aircraft. 3 meal services and an amazing entertainment system help the time pass. Even at short notice i have always gotten a seat, if economy is full they put me in business class !!The cabin crew are from a variety of nationalities and generally they can't do enough for you. It reminds me of flying in the 1980's when it used to be fun to fly. My only wish is the 10 across seating will be reduced to 9, like Qatar. However the cabin crew are the best i have experienced, aircraft are modern and you never have to worry about their maintenance like some other airlines.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Emirates review

"overcrowded and unconfortable"

Review

Hugely overcrowded flight with poor cabin air quality. Also long lines at checkin including online check in que.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Emirates review

"First class service worse than business class"

Review

Fly regularly and emirates service is on a steady decline. First class has the worst service and a very bad attitude. Would not recommend wasting money on emirates first class

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:First Class
Comment on this review or Add your Emirates review

"Beware of Emirates by weight checked bag policy"

Review

I was attending Cape Town Univ as an exchange student & found a cheap one-way fare CPT to Paris ($570) to meet my parents for a few leisure days before returning home with them to the USA on a separate ticket. Unfortunately I became a victim of Emirates’ strict checked baggage allowance. I am used to checking bags & paying “by piece” with a flat overweight fee, but since my USA destination was not on my Emirates ticket, I was subjected to their “by weight” policy. Emirates’ policy is 30 kg maximum for all checked bags & their excess baggage rate is ZAR600/kg. I had 1 bag at 30 kg and a second bag at 28 kg, so the fee was close to $2,400! I was horrified since my fare was only a fourth of the cost. To Emirates’ credit, they took pity on me & made an exception & only charged $800, which is still excessive in my opinion. I hope someone can learn from my experience. When choosing an airline, read all of the fine print & determine upfront all of the fees that may be added to see what you’re ultimately paying for, because sometimes that cheap fare doesn’t end up so cheap after all.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Emirates review

"Emirates's service is world class"

Review

My trip to BKK via DXB from AMS was unforgettable. The most comfortable, enjoyable & relaxing flying experience I have ever had for decades. Emirates's service is amazing and the cabin crews are so friendly & dedicated. With Emirates spreading its wings, now we can really talk about flying. Every time I plan to fly to Asia from my home place, Amsterdam, I always book Emirates.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Emirates review