Emirates Reviews | Opinions of Emirates shared by travelers

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Emirates

Emirates logo
IATA code:EK
ICAO code:UAE
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
3 out of 5
46.7% of people who wrote a review recommend flying with Emirates.
53.3% of people who wrote a review think Emirates offers a good value for money.
33.3% of people who wrote a review think Emirates offers a excellent customer service.
Classes of service
Economy
60%
Business
26.7%
First
13.3%
Customer Service
Excellent
33.3%
Good
13.3%
Satisfactory
20%
Poor
20%
Very Poor
13.3%
Popular Destinations
How is Emirates ranked...?
#1
58.2 total score
15 reviews
47% Recommended
53% Value for Money
3.3/5 Customer Service
#2
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#3
32.2 total score
6 reviews
17% Recommended
33% Value for Money
1.8/5 Customer Service
#4
31.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
#1
70.1 total score
11 reviews
73% Recommended
64% Value for Money
3.6/5 Customer Service
#2
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
51.1 total score
3 reviews
33% Recommended
33% Value for Money
3/5 Customer Service
#6
48.3 total score
5 reviews
20% Recommended
40% Value for Money
3.4/5 Customer Service
#7
34.4 total score
5 reviews
20% Recommended
20% Value for Money
2.2/5 Customer Service
#8
31.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
#9
58.2 total score
15 reviews
47% Recommended
53% Value for Money
3.3/5 Customer Service
#10
32.2 total score
6 reviews
17% Recommended
33% Value for Money
1.8/5 Customer Service
#1
70.1 total score
11 reviews
73% Recommended
64% Value for Money
3.6/5 Customer Service
#2
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
62.7 total score
1 review
100% Recommended
100% Value for Money
1/5 Customer Service
#6
48.3 total score
5 reviews
20% Recommended
40% Value for Money
3.4/5 Customer Service
#7
34.4 total score
5 reviews
20% Recommended
20% Value for Money
2.2/5 Customer Service
#8
58.2 total score
15 reviews
47% Recommended
53% Value for Money
3.3/5 Customer Service
#9
32.2 total score
6 reviews
17% Recommended
33% Value for Money
1.8/5 Customer Service

Emirates Reviews

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"Beware of Emirates by weight checked bag policy"

Review

I was attending Cape Town Univ as an exchange student & found a cheap one-way fare CPT to Paris ($570) to meet my parents for a few leisure days before returning home with them to the USA on a separate ticket. Unfortunately I became a victim of Emirates’ strict checked baggage allowance. I am used to checking bags & paying “by piece” with a flat overweight fee, but since my USA destination was not on my Emirates ticket, I was subjected to their “by weight” policy. Emirates’ policy is 30 kg maximum for all checked bags & their excess baggage rate is ZAR600/kg. I had 1 bag at 30 kg and a second bag at 28 kg, so the fee was close to $2,400! I was horrified since my fare was only a fourth of the cost. To Emirates’ credit, they took pity on me & made an exception & only charged $800, which is still excessive in my opinion. I hope someone can learn from my experience. When choosing an airline, read all of the fine print & determine upfront all of the fees that may be added to see what you’re ultimately paying for, because sometimes that cheap fare doesn’t end up so cheap after all.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Emirates's service is world class"

Review

My trip to BKK via DXB from AMS was unforgettable. The most comfortable, enjoyable & relaxing flying experience I have ever had for decades. Emirates's service is amazing and the cabin crews are so friendly & dedicated. With Emirates spreading its wings, now we can really talk about flying. Every time I plan to fly to Asia from my home place, Amsterdam, I always book Emirates.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Pleasant experience"

Review

Excellent range of entertainment, food was edible which makes a nice change from other airlines and the service was fantastic. Getting on was quite orderly and for a short flight the seating in 'cattle class' was comfortable, would like to see them get a little tougher on passengers bringing huge and/or too much carry on luggage on the plane - wasn't much room left for my bag.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"The glamour of travel is back!"

Review

I just love flying Emirates. The flight attendants are so gracious, always caring. My favorite flight is on the A380. Amazing! Once I relaxed at the Emirates lounge at JFK with 5* cuisine and drinks, they opened a door and I boarded straight from the lounge to the upper deck. Very sleek! I hear that's the way it used to be on the Concorde. In First class, I had my own suite with doors for ultimate privacy. Of course a flat bed with the comfiest mattress, pillow and comforter... After an amazing dinner with Dom Perignon, I went to the (huge) bathroom to change. You can hang your clothes in your own closet in your suite. One last movie on my huge flat screen and I was fast asleep. When I woke up, I had my first shower up in the air. It felt amazing!!! And what a unique experience! On the return flight, I was much more social and spend a lot of time at their lounge. There was a bar, a bartender, 2 sofas... It felt like I was in a NYC bar where you meet people while having drinks and hors d'oeuvres! I caught myself saying "already?" when the pilot announced landing... What a sophisticated and luxurious way to travel!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
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"Don't they want you to sleep?"

Review

Flight leaves at 22.00 and you arrive around 05.30 after a 5 1/2 hour flight. Most passengers are connecting to other flights and would like a bit of sleep. Not much chance of that with Emirates Business Class as they take close to 3 hours to serve dinner. Lights were out in Economy before we were served our dessert. Seats in this Airbus were appallingly uncomfortable, whatever your size. And things got no better in Dubai as the Lounge was completely packed.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
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